Heart and Hands Homecare

111 Kingsway, Aldershot GU11 3PD
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10 24 Reviews
  • Heart and Hands Homecare, Aldershot
Established in 1989, Heart and Hands Homecare offer the help you need to continue living safely in the comfort of your own home. They understand that life is better at home, and there comes a time when everybody will need a little help to get by. Whether you are looking for help with errands such as doing the shopping, managing your medication, assistance with dressing or personal care, or more specialised care, the team design care plans to suit your needs.

The team of care professionals are committed to delivering the best possible care. Before care plans begin, you will receive a free assessment where the team will get to know you and what kind of care services you are looking for. You will then be matched with a carer who suits your needs and your preferences. From here, care will be as reliable as possible to make sure you always know who is going to be there for you. Heart and Hands understand that it can be a daunting step to open your home up to visitors, so they work hard to ensure there will never be a stranger at your door.

Heart and Hands can provide care to clients in Aldershot, Ash, Tongham, Badshot Lea, Farnham, Runfold and the surrounding areas. Please get in touch with the team to find out more about how they can help you.

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Care Provided by Heart and Hands Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Heart and Hands Homecare
  • Person in charge
  • Teresa Foster (Manager )

Heart and Hands Homecare Reviews (24)

Total of 24, showing 1-20
10

Heart and Hands Homecare has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Heart and Hands Homecare has 24 reviews.

Overall Experience

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Review from Rhiannon C (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart and Hands Homecare has provided fantastic care for our mother for over a year. All the carers are professional, caring and conscientious and consistently go above and beyond in their service to her and to us. It has meant that our mother has been able to stay in her own home while living with
Alzheimer's. We would be completely lost without them.

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Review from Michael J (Husband of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart and Hands are fully deserving of their 5-star reviews! They provided care for my wife following a major op. They provided the same carer every day which gave my wife confidence. Their charges were much lower than other local care providers most of whom seemed only interested in providing long-term
care!

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Review from Richard H (Husband of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wife has vascular dementia. Unable to make a review. Doing this for her.
She's an advanced case. Heart and Hands visit 3 times a day, 7 days a week. A dreadful, heart-breaking thing to be happening.
Well, not if Heart and Hands are involved!
Wife's needs are comprehensive; a 2-man job. So I'm an
official helper. Had to take a demotion from main carer in March 2023.
The care delivered at the bedside is thorough, professional, competent, effective; comes with happiness, fun, upbeatness and, yes, love!
Wife's demeanour, personality, alertness, awareness sustained; otherwise she'd be failing faster.
On a wider front, support (matters medicals, practical, advisory, you name it!) is experience, useful and gratefully received.
I'm lucky personally to be sane, healthy and a pretty cool guy! At 79. Heart and Hands keep me that way.
So I'm better at looking after/looking out for my wife.
I don't give full marks for anything because nothing is perfect.
Yet I cannot give less than full marks to this crowd (small crowd!).

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Review from Glenn S (Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has rapidly progressing MND. Almost every week, her needs changed and there was new equipment to be used. The carers were always cheerful, helpful and competent. Nothing was too much trouble and they readily adapted to our changing needs.

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Review from Norma H (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had very good care over the past two years. After I had a replacement hip operation I had carers in 3 times a day instead of the usual once a day and I was well looked after. As well as the usual personal care they gave me they also did my meals and my washing and putting the washing away when
it was dry.

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Review from Susan B (Uncle of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and the team of angels that currently provide care for my 84 year old uncle after his hip replacement last year. Staff showed care and understanding from our first meeting and this has continued
throughout her team. We are very fortunate to have found a caring group and nothing
is too much trouble.
I would highly recommend Heart and Hands Homecare to anyone who is looking for home care without hesitation.



Susan B


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Review from I C (Son of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and I have greatly appreciated the weekly support and care provided to mum by Heart and Hands Homecare.
It had become obvious that mum needed more professional and more regular support and companionship than either I or mum’s friends could provide. The weekly 2 hour visit we instigated
from Heart and Hands has become a genuine highlight of mum’s week. Whether it’s taking her shopping, helping around the house or just having a chat and a laugh, it’s so good for mum!
The staff at Heart and Hands really “get” mum, and are in equal parts friendly yet professional. I definitely recommend them to others needing a range of care and support.

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Review from R T (Husband of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Heart and Hands Homecare for some two years. It is a small, well managed, reliable, friendly and competent carer.
In my experience it is the very antithesis to the more large and remote caring organisations.

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Review from S M (Niece of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Heart and Hands Homecare for their extra special care towards my Aunt. Nothing was ever too much trouble with attention to detail in all areas of her care. She always looked forward to their visits and friendly faces. A very well-organised team led by an experienced manager.
Thank you.

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Review from Alan G (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my father-in-law is exemplary nothing too much trouble for all the staff. We are very fortunate to have found a caring group. I will recommend to anyone who is looking for home care with no hesitation.

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Review from Sarah M (Daughter of Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and her team enough for the care that they are providing for my Mum. The difference in my Mum since they have been on board is amazing. The manager is just amazing and I cannot believe how lucky we are to have found her and her team. Thank you so much for everything that you
do. We love you.

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Review from Colin S (Husband of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving support for the last 10 months from what I may say is a first class team. Which is lead and controlled by the manager who I have found to very helpful in all matters from changing dates and times to the supervision of her staff. My wife is at ease during visit which in turn
allow me to relax as such. Nothing seem to be to much trouble from her and hers staff. I would like to thank you and your staff for your support which I'm sure will continue in the future. Thanks.

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Review from Steven T (Son of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To quote Tina Turner , "Simply the Best"! I am unable to say anything negative about Heart and Hands Home Care, they provide an outstanding service. You are able to contact them at any time of the day or night, they are run with precision and also very flexible with timings. Nothing is too much trouble
for them and they are experts at what they do. We were amazingly lucky in finding them.

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Review from Mandy T (Granddaughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful team with an amazing manager.
The team of angels from Heart and Hands Homecare provide the best care.
Five-star treatment for my Grandad.
His illness could be tricky but you would not know it.
The ladies are professional and lovely. Always there to help and on-hand anytime.
The Manager
will go above and beyond the call of duty, all with a comforting smile and kind words.
They made a painful time much easier.
Thank you! We will be eternally grateful.

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Review from Ian C (Son of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been caring for my mother now for around 4 years. Due to it being the same carers over this time Mum has formed a strong bond with them. We have complete confidence in them looking after her and providing a level of care above expectations.

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Review from Kathryn B (Daughter of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have cared for my very frail parents since 2019. I cannot speak more highly of her agency, the staff are well-trained and always kind and cheerful, the house is left clean and tidy. The manager is prepared to go that extra mile if necessary and communication is excellent. The
standard of care is exceptional and I am certain that my parents couldn’t be in more capable hands.

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Review from Margaret W (Daughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart and Hands Homecare supported my 96-year-old mother for the last 3 months of her life when her health had deteriorated and my brother and I were struggling to provide the level of care she needed. From our first contact, we found the manager to be very approachable, helpful, flexible and "hands-on".
Mum was treated with kindness and respect by her carers at all times. The continuity of care was particularly helpful to her with her dementia and we were very happy with the 2 regular carers who visited. The daily recording in the logbooks was also very helpful to us in knowing what had happened earlier in the day. Extra visits when requested were always willingly provided - usually by the manager herself.
We are very thankful for the high standard of care provided to our mother in the last months of her life and grateful that this enabled her to remain living at home as she wished. I would 100% recommend this agency.

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Review from Andrea G (Niece of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend the manager and her team, they provided excellent care for my Uncle over the past two years, they are very flexible and caring, remaining cheerful at all times. They were always willing to do that little bit extra.

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Review from Debra B (Daughter of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hearts and Hands Homecare have supported my dad to remain at home for the past year. They have been unfailingly caring and cheerful, both supporting dad and advising us how to move forward with his care. They have organised medication and liaised with other services. The manager and her team are trustworthy
and always at the end of the phone if you have any concerns. I really don't know how we would have got through the past year without them.

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Review from Andrew L (Son of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart and Hands have looked after my Mother for the last 12 months with twice daily visits to prompt for medication and ensuring general welfare seeking medical assistance when required. The team are professional, cheerful and willing to change responsibilities as necessary. I have no hesitation in
recommending this agency.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Heart and Hands Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Heart and Hands Homecare is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart and Hands Homecare is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Heart and Hands Homecare

What Type of Services does Heart and Hands Homecare offer?

Heart and Hands Homecare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart and Hands Homecare to verify any information. View our terms and conditions. Heart and Hands Homecare has a Platinum Service – more info.