Hands of Hope Health Care Ltd

616 Mitcham Road, Croydon CR0 3AA
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7.8 1 Review
  • Hands of Hope Health Care Ltd, Croydon
Hands of Hope Health care provides home cares services in people's own homes.

Home care services include assistance with personal care (showering, dressing, going to the toilet, getting out of bed), help with household tasks, assistance getting to medical and social appointments etc.

Caring, trained home care staff treat people requiring care with dignity.

The Hands of Hope team value each client as an individual and know that each care plan needs to be as unique as they are. They acknowledge each person’s diverse needs, abilities and choices for their care and empower them to live as they choose.

Key features of Hands of Hope’s services include:

Bespoke care plans that are created with clients and their loved ones’ input throughout and maximise choice and independence.

A safe and inclusive environment in which every client and team member is respected and valued. The team receive ongoing training to ensure that they are delivering the best and safest support.

24/7 supportive staff; care can be delivered whenever best suits you, for as little or as much time as you need. Whether it’s a quick drop in for a chat a cup of tea, all the way up to 24-hour live-in care, the choice is yours.

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Care Provided by Hands of Hope Health Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hands of Hope Health Care Ltd
  • Person in charge
  • Maureen Mason (Manager)

Funding & Fees Guide for Hands of Hope Health Care Ltd

  • Prices

  • Fees will be as per individuals assessed needs- 20-23 pounds

  • 20-23 pounds

Hands of Hope Health Care Ltd Reviews (1)

7.8

Hands of Hope Health Care Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Hands of Hope Health Care Ltd has 1 review.

Overall Experience

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Date Published

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Review from Stephen M (Husband of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hands of Hope were carers to my wife for nearly 4 years from March 2020 through to November 2023.
In that time we seemed to always be sent efficient, pleasant carers, who usually became friends of us and were welcome company for my wife, as well as seeing to her caring needs.
Timekeeping was generally
very good and if there was a problem such as travel or an illness we would be contacted and told what the amended timings would be.
I am happy to recommend this company for care provision. I am sure nothing will have changed since my wife died last November.

Reply from Maureen Mason, Manager at Hands of Hope Health Care Ltd

Thank you, we enjoyed caring for your wife and sharing in your celebration of her life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Hands of Hope Health Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Hands of Hope Health Care Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hands of Hope Health Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hands of Hope Health Care Ltd

What Type of Services does Hands of Hope Health Care Ltd offer?

Hands of Hope Health Care Ltd offers Home Care.

How many Carers does Hands of Hope Health Care Ltd employ?

Hands of Hope Health Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hands of Hope Health Care Ltd to verify any information. View our terms and conditions. Hands of Hope Health Care Ltd has an Enhanced Service – more info.