H & M Care Agency Ltd

Unit G5, 47-49 Park Royal Road, London NW10 7LQ
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1 Review
  • H & M Care Agency Ltd, London
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Care Provided by H & M Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • H&M Care Agency Ltd
  • Person in charge
  • Hassan Mohamed (Manager)
Are you the Owner/Manager of H & M Care Agency Ltd? View your Advertising Options

H & M Care Agency Ltd Reviews (1)

Over all time H & M Care Agency Ltd has 1 review.

Overall Experience

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Date Published

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Review from H T (Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It started with good service but went downhill thereafter. Some of the care providers were exceptional, very kind, and caring. I am not demanding but expecting value for money. Expected carers to come on time (always late) and stay for the assigned time and not rushing on the job. Lack of communication
when carer away and at times no cover.

Reply from Hassan Mohamed, Registered Manager at H & M Care Agency Ltd

Dear H T,


Thank you for taking the time to review our service. We are sorry to hear that the service did not meet the standards you expected.
Looking at our records, the care workers did start the visit on time the majority of the time and they have always communicated to you whenever they were running late. Unfortunately, the care workers can be late due to unforeseen circumstances.
We've replaced the carers numerous times and each time you were not happy with the carer.
H&M Care Agency strives to provide a high standard of care and always looking to improve our service. Every feedback we receive from our clients is important to us as it will only help to make the service better.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about H & M Care Agency Ltd

What Type of Services does H & M Care Agency Ltd offer?

H & M Care Agency Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact H & M Care Agency Ltd to verify any information. View our terms and conditions. H & M Care Agency Ltd has a Basic Service – more info.