Greenleaves Homecare Services Ltd

Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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9.8 33 Reviews
Greenleaves Homecare is a Stevenage based agency with a focus on personalised care plans, aiming to match personalities in order to provide a more friendly and unique service. With over 30 years experience of providing care and support in the community, Greenleaves delivers a high level of care, with a person-centred approach to meet the individual needs of the service users and their families, who are an integral part of the process.

The team undertake an initial and culturally appropriate assessment before agreeing to take on a package of care, to ensure the service provided has the flexibility to respond to ever-changing needs. Staff recruitment is focused on making sure that care workers are recruited from a diverse and experienced background in order to achieve this.

Personalised care plans will ensure that you can remain in your own home, retaining your independence. Whether you need you need 24 hour live-in care or a number of calls during the week, Greenleaves will support you with a carefully chosen carer who communicates regularly with you and your family. They are open 7 days a week with a 24 hour helpline and a dedicated team, to help you to talk through all your options.
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Care Provided by Greenleaves Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Greenleaves Homecare Services Ltd
  • Person in charge
  • Ravneet Kang (Registered Manager)

Greenleaves Homecare Services Ltd Reviews (33)

Total of 33, showing 1-20
9.8

Greenleaves Homecare Services Ltd has a Review Score of 9.8 (9.827) out of 10, based on 18 reviews in the last 2 years. Over all time Greenleaves Homecare Services Ltd has 33 reviews.

Overall Experience

  • 28
  • 5
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Date Published

33
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Review from Donna G (Niece of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care team. We only used them for a few days but in that time they were all supportive, very professional and very kind and caring.
Many thanks.
Thank you from all of my aunt's family.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you for leaving a review for Greenleaves Homecare Services. It really is lovely to see your comments and that our team were able to support your aunt. We are pleased that our team were able to provide good quality care, despite this being for such a short period. Best wishes from Greenleaves Homecare Services.


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Review from Ruth E (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenleaves were excellent in their care of my mum in the 4+ years that they looked after her. Nothing was too much trouble. Getting Mum's prescription or getting any extra shopping that she needed. I know that she enjoyed the company of many of them and it was much appreciated that they sat and listened
to her many stories. I would like to thank all the carers over the years but especially those in the last days and weeks of her life. They looked after her like she was a member of their own family. This did not go unnoticed and it made leaving Mum in their care much easier.

Reply from Ravneet Kang, Registered Manager at Greenleaves Homecare Services Ltd

Thank you so much for your thoughtful and kind feedback. We are honoured that you chose Greenleaves Homecare to support your Mum for over four years. Our dedicated team always strive to provide a caring and compassionate service. It is wonderful to hear that you have had such a positive experience with our team. Your feedback is appreciated and reinforces the commitment of our staff. Best wishes from Greenleaves Homecare Services.


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Review from Vivien G (Wife of Client) published on 25 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. My husband is being provided with brilliant care and time is always available to make sure I am OK too. All staff are extremely polite and friendly and all care is always given with a smile. Nothing is ever too much trouble. All concerns and queries are answered
promptly. I would highly recommend Greenleaves.

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Review from Jayne M (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so relieved when Mum was provided with palliative care from Greenleaves. The manager is extremely knowledgeable and reassuring and organised a rota to suit Mum's complex needs. The carers are very kind, gentle and compassionate. They quickly learned Mum's likes and dislikes and treated her with
humour and dignity. I would happily recommend Greenleaves.

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Review from J L (Wife of Client) published on 14 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared with the previous care agency, the management of Greenleaves Homecare has a much better understanding of what the client and his family require and they take necessary actions based on the client's feedback.
The carers are always on time and are willing to help.

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Review from Jane C (Wife of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the team. The carers are very kind and knowledgeable. They have been looking after my husband for a while now and have become friends with him. It's nice to have continuity of the same team.

Reply from Ravneet Kang, Registered Manager at Greenleaves Homecare Services Ltd

Thank you for your positive feedback we really appreciate your thoughtful comments. It is very nice to hear that the team are able to support your husband in a caring and professional manner. Best wishes from Greenleaves Homecare Services.


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Review from Amanda H (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by the care my 91-year-old dad receives on a daily basis. Nothing is too much trouble. When needed he has been taken to medical appointments, shopping etc. We also like he has the same carer who my dad thinks it is marvellous. Finding Greenleaves and this support has been an
absolute Godsend for our family. The peace of mind and reassurance that he is being looked after so well and is happy is a huge relief for all of us.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you for your positive feedback and sharing your experience of Greenleaves Homecare. We really appreciate your kind words and would like to say that it is a pleasure working with you as a family and your father. It is great to see the positive impact we make with families and their loved ones as we always strive to provide the highest quality of care and professional support. Thank you again for choosing Greenleaves Homecare and we appreciate your recognition of our team.


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Review from A M (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.
My dad is happy to receive care and feels the staff help him when he needs.
Polite and caring nature all staff that have come.
Hopefully quality care continues for my dad and he is comfortable.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you for taking the time to review the services that we provide at Greenleaves Homecare Services. It is a pleasure to support your dad in his home and it is our aim to consistently provide the right care for the individual needs at all times.


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Review from Alex H (Grandson of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had dementia and always wished to remain in her own home. This was only possible in her remaining years with the dedicated care, support and well-managed care package put in place by Greenleaves Homecare.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you so much for taking the time to review Greenleaves Homecare, we really appreciate your positive feedback. We are delighted that we were able to provide a high quality of care for your nan in her own home, and that she had such a positive experience with us. Many thanks, Greenleaves Team.


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Review from Dan J (Son of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the service provided. Greenleaves supplied a carer who was professional and spoke my mother's native language. My mum feels blessed to have a caring individual that also provides some friendship.
Greenleaves have been extremely professional throughout and provided flexibility
where needed. They are also knowledgeable on what support local authorities provide and the processes that need to be followed to get assistance.
Would definitely recommend Greenleaves!

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Review from T P (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I first came to know about Greenleaves through the local gurudwara, they were advertised on their notice board. I rang the owner and had a long conversation with them. Must say, she knew exactly where I was coming from, this followed a meeting with herself and me. I was so impressed with what they offered,
I wanted to go ahead straight away. To be honest, this is a blessing for our Indian community, it caters for all our needs. I wish them all the best.

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Review from Kirpal M (Mother of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service from the Greenleaves Homepage Services. Caring staff are polite and deal with continuous changes with my son's care. My son has very challenging behaviour and needs full personal care, severe learning disabilities and nonverbal, carers do try their best to provide assistance and support
to him.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you very much for your kind words. We appreciate your valuable feedback.


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Review from Amanda L (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can't praise Greenleaves Homecare services enough. Our mum came out of hospital and was bed-bound and required home care. We realised our 91-year-old dad just couldn't cope. Contacted Greenleaves at 1 pm and arranged to meet at Mum and Dad's by 3 pm, very quick response, and a care plan starting
the following day was set up to include complete hygiene needs and anything else that was required. A carer was chosen by personality to bond with both Mum and Dad. Mum is not easy (dementia) having been a very independent lady, the carer helped defuse any situation which Dad appreciated and felt supported. A 'chat' group was set up by Greenleaves and any requests and info we had were acted on immediately with lots of advice by Greenleaves any time of the day we received a reply, brilliant service. Our experience with Greenleaves was excellent, 5 stars in helping to make a very difficult time a lot easier and we would not hesitate to refer them to anybody requiring homecare and peace of mind. Big thanks.

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Review from Lecia D (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for all your help and your team of carers for your hard work and ever ending sympathy in looking after Dad, nothing was too much trouble. It enabled us as a family to keep Dad in his own home for a long time so he didn’t need to live in a care home which he would have hated. It was
so much pleasure working with Greenleaves, it is the best experience I have had working with a care company and I have worked with a few. Your personal / professional touch was a great comfort to me as I found the last few years caring for Dad sometimes extremely stressful.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you for your lovely response, it was a please caring for your dad and working with you as a family. Best wishes from Team Greenleaves


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Review from Matt F (Grandson of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenleaves are great with my grandad. Always turn up and treat him brilliantly even though he is difficult. I would recommend them to anyone requiring a carer for themselves or a relative. I trust them 100%.

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Review from Clare O (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care my 90 year old dad has received from Greenleaves which has enabled him to continue living independently in his own home. He has two visits a day, seven days a week and there is a 24 hour emergency helpline which is very reassuring both for my dad and family. The
carers are very kind and professional going out of their way to ensure he is well looked after. The management are also very communicative, dealing promptly with any requests or queries. I would have no hesitation in recommending Greenleaves to others.

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Review from Jasvinder K (Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care. Friendly, reliable and understanding staff and very approachable management. I feel very well looked after. You won’t be depressed with their happy staff. I highly recommend their services. Best service provider.

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Review from Jeannette T (Wife of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Greenleaves carers provide a good level of care for my husband. They talk to him about what they are doing and offer him support. They usually attend on time and Greenleaves will advise me if there are likely to be any significant delays. Carers are always polite and ensure that the property is securely
locked up when they leave.

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Review from Beverly H (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for both my parents, one of whom was bedbound and the other had significant needs.
All the carers were kind, caring and professional, always going the extra step.
They all treated my parents with respect and kindness as well as raising any additional needs.
I would highly recommend
this agency.

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Review from C T (Son of Client) published on 25 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenleaves provided great care for my terminally ill father through the last months of his life. The situation was quite difficult as my mother had recently passed away, and my father's diagnosis was difficult for him to come to terms with. They provided daily care at various times during the day,
taking great care and comfort to my father, who was very active in his life but needed constant care. Dignity and professionalism were provided with constant updates for family members to support where required.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Greenleaves Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Greenleaves Homecare Services Ltd is calculated as follows: ( (87 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenleaves Homecare Services Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Greenleaves Homecare Services Ltd

What Type of Services does Greenleaves Homecare Services Ltd offer?

Greenleaves Homecare Services Ltd offers Home Care.

How many Carers does Greenleaves Homecare Services Ltd employ?

Greenleaves Homecare Services Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenleaves Homecare Services Ltd to verify any information. View our terms and conditions. Greenleaves Homecare Services Ltd has an Enhanced Service – more info.