Greenleaves Homecare Services Ltd

Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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9.8 33 Reviews
  • Greenleaves Homecare Services Ltd, Stevenage
Greenleaves Homecare is a Stevenage based agency with a focus on personalised care plans, aiming to match personalities in order to provide a more friendly and unique service. With over 30 years experience of providing care and support in the community, Greenleaves delivers a high level of care, with a person-centred approach to meet the individual needs of the service users and their families, who are an integral part of the process.

The team undertake an initial and culturally appropriate assessment before agreeing to take on a package of care, to ensure the service provided has the flexibility to respond to ever-changing needs. Staff recruitment is focused on making sure that care workers are recruited from a diverse and experienced background in order to achieve this.

Personalised care plans will ensure that you can remain in your own home, retaining your independence. Whether you need you need 24 hour live-in care or a number of calls during the week, Greenleaves will support you with a carefully chosen carer who communicates regularly with you and your family. They are open 7 days a week with a 24 hour helpline and a dedicated team, to help you to talk through all your options.

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Care Provided by Greenleaves Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Greenleaves Homecare Services Ltd
  • Person in charge
  • Ravneet Kang (Registered Manager)

Greenleaves Homecare Services Ltd Reviews (33)

Total of 33, showing 21-33
9.8

Greenleaves Homecare Services Ltd has a Review Score of 9.8 (9.827) out of 10, based on 18 reviews in the last 2 years. Over all time Greenleaves Homecare Services Ltd has 33 reviews.

Overall Experience

  • 28
  • 5
  • 0
  • 0
  • 0

Date Published

33
6
7
18
15

Review from Jackie J (Daughter of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a relief to find Greenleaves to look after our mum. We couldn't be happier. The whole team are fabulous and provides Mum with the best care, and they are all so lovely. We highly recommend Greenleaves.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Jackie, thank you for your lovely feedback, it is a pleasure to work with you and your family.
Best wishes,
Greenleaves Team


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Review from T M (Daughter of Client) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the service we receive. The team take care to engage with Mum and work with her when she is stubborn. They communicate clearly with us and are happy to help in any way that is possible for them to give the best support and care.

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Review from N T (Granddaughter of Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great provider for my nanna who has dementia but still lives at home. They keep us updated in regards to her welfare when we can’t be there and all the staff are really friendly. Thank you for all your help.

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Review from M F (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenleaves have been looking after my elderly mother for the last 2 months.
The family has nothing but praise for the care she has received to date.
Mum has been treated with kindness and with dignity.
The carers have all been very kind and supportive allowing Mum to remain independent in her own
home and it is good that the same carers visit Mum so that she knows and trusts them.
Communication has been particularly good - any queries or requests answered promptly via a dedicated WhatsApp Group between Greenleaves and family members.

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Review from Julie N (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been really impressed with the care and professionalism of the team at Greenleaves during a difficult period for the family as our dad transitioned from hospital to home care. In particular, we have really appreciated the high level of communication and advice available around the clock. We have
felt comforted and reassured by the respect and dignity afforded to our mum and dad.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you for your positive review it is a pleasure working with you and your parents. Best wishes from Greenleaves Team.


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Review from Samantha N (Client) published on 4 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has a carer via Greenleaves Homecare Services Ltd. Mum was sceptical at first but the carer reassured mum very quickly and they formed a lovely bond. Whilst the carer did a wonderful job, mum decided that due to the severity of her disabilities she'd be better off with twenty four seven care
and chose to move to a care home. Had mum stayed in her own house, I know for a fact that the carer would still be looking after mum in her fantastic way. I have to shout out to another carer as well, this lady is compassionate, organised, thorough and I'd absolutely recommend Greenleaves Homecare Services Ltd to anyone needing care in their home. Their fees are incredibly reasonable too!

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Review from Judy (Daughter of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's great to have the same regular carers, who are familiar with the client and used to her ways, and usually know how to deal with any problems. I feel continuity is very important to anyone suffering with dementia/Alzheimer's.

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Review from M C (Wife of Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quiet efficient help provided and if extra support required it is readily given. Thanks.

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Review from T E (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenleaves Homecare provided personal care for my mum who was bedbound at the time. One of the things that really impressed me was how the carers involved dad in mum's care. He used to like helping them by fetching and carrying and this allowed him to feel useful and still have some control. The carers
were brilliant, they were so compassionate and caring towards both mum and dad. Even though I worked full time, I did my best to help my parents and the fact that the carers were so good was a weight off my shoulders. The managers were very good too and were always available to speak to at any time for help and advice. In a nutshell, I would highly recommend Greenleaves because they provide good patient-centered care and are compassionate, kind, empathetic and very caring. Mum and dad loved the carers and always looked forward to their visits. Unfortunately mum passed away last December but I will be forever grateful for the care that was given to them both. Thank you so much!

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Review from Kathy H (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was very well cared for. Greenleaves Homecare Services Ltd listened carefully to my Father's needs and chose an appropriate Carer for my Dad who was caring, gentle and empathetic. He put my Dad at ease and was kind and accommodating.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you for your feedback. We are pleased that we were able to support your father and ensure that the carer was appropriately matched for your father's care package. Matching the carer is an area that is very important for our service delivery. We are proud of our team of carers and it is encouraging to see that there were positive outcomes for you as a family. Best wishes from the Greenleaves Homecare team.


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Review from Valerie F (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenleaves agency is excellent - care staff are highly efficient, polite, good timekeepers, and relate well to the people they care for. Management are well-organised, and understand the needs of those being cared for. They are also very approachable and flexible when care needs change. I thoroughly
recommend this care agency.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you for your lovely words and comments. It is always great to hear how well are staff are performing. We pride ourselves in making sure that all services are designed to meet the needs of individuals. Your feedback is helpful and demonstrates our commitment to our service users and their families. Thank you again and best wishes from everyone at Greenleaves Homecare Services.


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Review from Davinda C (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, aged over 80, needed domestic help and personal care.
The service provided by the company gave a great insight. They were caring and showed reassurance. We had a set schedule of my mum's needs drawn up for the carers ie to shower/wash, bedding, giving food, medication, household chores etc.
As
she cannot speak English, there was a barrier but when we signed up with this agency the managers/team leader spoke Indian Punjabi. This was a bonus for us as my mum could relate to the carers. I would recommend to anyone, great service and would use again. They also give good advice to move forward with. Well done Greenleaves Homecare Services.
Thank you.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you so much for your feedback. It's lovely to hear that we were able to help and support your mother and you all as a family. The staff members still talk about your mother and remember how they learnt about her wishes and feelings, just how lovely she was to work with and the amazing way they could communicate with her. We really appreciate your comments and do pride ourselves as being an agency that embeds and incorporates cultural needs as part of service user care planning. Thank you again and best wishes from us all at Greenleaves Homecare Services.


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Review from Helen B (Daughter of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with all the carers and they go above and beyond what they are required to do. Management are on the ball, and communication is brilliant. Totally trustworthy and happy to have my mum's care in their hands.

Reply from Charanjit Kang, Director at Greenleaves Homecare Services Ltd

Thank you so much for taking the time to review Greenleaves Homecare, we really appreciate your encouraging feedback. We are delighted to hear about our staff and the high quality of care that they provide for your mother. We hope that you continue to have an ongoing and positive experience with Greenleaves Homecare. Thank you and best wishes. Greenleaves Homecare Team.


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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Greenleaves Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Greenleaves Homecare Services Ltd is calculated as follows: ( (87 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenleaves Homecare Services Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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