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Coastal Homecare (Mid Sussex) has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Coastal Homecare (Mid Sussex) has 1 review.
Review from Brian W (Client) published on 10 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Neil Kentish, Area Manager at Coastal Homecare (Mid Sussex)
Thank you for your review. It is heartening to hear that our wonderful team of kind and compassionate carers continue to meet your needs since you joined our service. It was particularly pleasing to hear the positive feedback for our splendid supervisor as part of the management team in the office. She really does go above and beyond. It will be great to share this with her and the whole team. Kind Regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.8 (7.833) out of 10 for Coastal Homecare (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Coastal Homecare (Mid Sussex) is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Coastal Homecare (Mid Sussex) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 May 2019
Caring
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Well-led
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Coastal Homecare (Mid Sussex) to verify any information. View our terms and conditions. Coastal Homecare (Mid Sussex) has a Basic Service – more info.
