Senacare Ltd

1A Northumberland Parade, Station Road, North Harrow, Harrow HA2 7SW
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7.4 4 Reviews
  • Senacare Ltd, Harrow
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Care Provided by Senacare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samson Winslow (Director)

Funding & Fees Guide for Senacare Ltd

  • Prices

  • Please contact the agency.
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Senacare Ltd Reviews (4)

7.4

Senacare Ltd has a Review Score of 7.4 (7.444) out of 10, based on 3 reviews in the last 2 years. Over all time Senacare Ltd has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 1
  • 0

Date Published

4
1
3
3
1

Review from S Y (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Senacare agency provided excellent care service to my mother. I used their services each week to take my mum shopping and brief walking. The carers are well-trained and provide professional care services. The staff at the office were readily available and provided good customer service. I will go back
to them again.

Reply from Suthesan Mahendiran, Manager at Senacare Ltd

Thank you and looking forward to restarting our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Avoid this agency. The management is very poor and does not take complaints seriously. The impression given is that they prefer to take on clients that are easy to look after. Carers lack training and compassion and are quick to complain. Get the impression that they do not do this work because they
want to but instead undertake the work until they are able to find something else or are able to remain in the country indefinitely. I am told that they have to work on a care work visa for a period of 5 years before they are eligible for this. Avoid agency if able. Having now employed another care agency their shortcomings are very evident.

Reply from Suthesan Mahendiran, Manager at Senacare Ltd

Please note we terminated our involvement with the care provision after providing care for over a year, not because we cannot look after the service user or meet the care needs, it is because how our care workers were treated. All complaints are dealt with carefully and fairly with the involvement of local authority. Our care workers are regularly monitored and we ensure they are providing high-quality care for our service users. We are happy that you found another care agency that can meet your requirements. Best Wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jamaal O (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To summarize: carers are just amazing. Always on time, same and consistent pool of carers. Care call timings are always carefully agreed, good knowledge about my mother's needs, and they can communicate in the same language as my mother. Owners, Field Managers, as well as Office Admin and Coordinators
are all amazing and 'bend over backwards' to help meet needs. Excellent care agency, bar none, with no exceptions. Sincerely.

Reply from Suthesan Mahendiran, Manager at Senacare Ltd

Thank you for your genuine feedback Jamaal. We will definitely share your feedback with our carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dacia D (Friend of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Senacare to care for our disabled grandfather, father and friend. We are very happy with this service. Senacare is the best and most professional home care that I am aware of. His main carer is a friendly, very attentive carer who works to the highest standards. I would recommend everyone
to use Senacare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.4 (7.444)

Overview of Review Score

The Review Score of 7.4 (7.444) out of 10 for Senacare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.944 for Senacare Ltd is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 18 Ratings = 3.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Senacare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Senacare Ltd

What Type of Services does Senacare Ltd offer?

Senacare Ltd offers Home Care.

How many Carers does Senacare Ltd employ?

Senacare Ltd employs 66 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Senacare Ltd to verify any information. View our terms and conditions. Senacare Ltd has a Basic Service – more info.