Home Care Preferred Barnet

3c Galley House, Moon Lane, Barnet EN5 5YL
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Top 20 award
10 51 Reviews
  • Home Care Preferred Barnet, Barnet
Home Care Preferred are providers of high-quality homecare for a wide range of people, enabling them to have the maximum independence whilst living at home.

Care services are offered to those living in Barnet, North London and the surrounding boroughs. They support both hourly and live-in services

The friendly and professional care team deliver high standards of care that are tailored to the unique needs of each individual.

Home Care Preferred is a client-friendly organisation that always tries to be fair and honest with all those they interact with, and they take great care to keep clients and families updated about major care decisions.

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Care Provided by Home Care Preferred Barnet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shir-Li Lim (Registered Care Manager)

Funding & Fees Guide for Home Care Preferred Barnet

  • Prices

  • Our rates will be competitive for the quality of service provided and are available upon request.

Home Care Preferred Barnet Reviews (51)

Total of 51, showing 21-40
10

Home Care Preferred Barnet has a Review Score of 10 (9.988) out of 10, based on 14 reviews in the last 2 years. Over all time Home Care Preferred Barnet has 51 reviews.

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Review from Michael T (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service from Home Care Preferred Barnet for my elderly father, who has dementia. They understood our needs completely and went the extra mile to look after him. Importantly, they ensured that he was well cared for and was treated with dignity and respect. His carer has
a very caring attitude, is empathetic and supportive and has built a good relationship with him. Both my father and I appreciated that we could rely upon them to help and support us, which allows him to live in familiar surroundings in his own home. They are very willing to accommodate our needs and nothing is too much for them. I highly recommend them.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Michael for your feedback and kind words. Much appreciated.


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Review from R A (Daughter-in-law of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my elderly father-in-law unexpectedly needed support after a minor operation I was not sure where to turn. We live two hours away and we were not sure if it would even be possible to find an agency at short notice that would be flexible enough to visit him four times a day for a month only. Thankfully,
I found Home Care Preferred Barnet and they saved the day! The whole team without exception are kind, caring, well organised and flexible. We cannot praise them enough. My father-in-law looked forward to their visits every day and we were one hundred percent confident in their care and professionalism. I would not hesitate to recommend them and would go further and say, that if you find Home Care Preferred Barnet and engage their services, then it will be a very fortunate day for you and your family as it was for us.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words. Your father-in-law was a pleasure to care for and hope he is recovering well.


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Review from Stephen D (Son of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact through to the care given and transfer to a residential home, the quality of care and support given to my parents and to my siblings and me was fabulous. Everyone at Home Care Preferred Barnet was first class with a genuine interest in caring for my parents. Feedback from the
carers was prompt and the leaders went out of their way to provide support at all times. In what can be a stressful situation, we felt very fortunate to have Home Care Preferred at our side

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Stephen for your kind words. We hope your parents are settled in the residential home.


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Review from Richard W (Son of Client) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred Barnet looked after my father for the final year of his life. We relied on them very heavily and they were always supportive, understanding and knowledgeable. Whenever a need arose it was dealt with promptly. Managers often going out of their way to make sure he was happy and all
aspects of his care were covered. They went to great efforts to make sure father was looked after in the manner that he preferred, and that his final days could be spent in his own home in surroundings that were as familiar and comforting as possible. During the exceptionally difficult time of a global pandemic, it was very reassuring to know that his care was being handled so well. I have no hesitation in recommending them. Thank you Home Care Preferred.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Richard. Dad will be missed by all the team members and we truly treasure the time we spent with him. We are sure he is in a better place and free of our worldly constraints. May God bless him.


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Review from Chryso K (Client) assisted by family/friend published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred Barnet are an extremely professional agency. They go to many lengths to match you with a carer that can suit your every need. I have MS, and I am wheelchair-bound with high care needs. From the day I started with the agency, my care has been of the highest standard and is the same
today as it was on the first day. I would highly recommend this agency.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Chryso for your kind comments. Much appreciated.


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Review from Audrey G (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management who listen to all your requests and pair you with excellent carers who are very compatible. An extremely caring care company.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Audrey for your kind and encouraging words.


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Review from P G (Son of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What you and your carers did for my elderly mother at very short notice was, in the circumstances, almost literally a live saver. I am so incredibly grateful. I found you to be very professional and responsive as well as reliable and I would not hesitate to recommend your services.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind comments. Much appreciated.


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Review from A B (Grandson of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the agency to be very well organised with exceptional care workers. Cannot recommend their service highly enough. Very happy.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you, A B, for your kind words. It is our pleasure to care for your grandmother.


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Review from Michelle W (Daughter-in-law of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred Barnet have been supporting my father-in-law since October 2019. I really cannot recommend them enough, the care he receives is kind and compassionate, he is always treated with dignity and respect and he is so happy with "the girls", as he calls them and looks forward to them visiting.
All of the staff are highly trained which as a family gives us peace of mind knowing that he is being cared for by professionals of the highest standard. The continuity of care has been amazing and if his usual carer is on leave they will ensure that my father-in-law is introduced to a new carer prior to them commencing their shift, for us this is very important and it makes him feel safe. The communication between the management team and the family is amazing, so if you are looking for quality care from people you can trust then please contact Home Care Preferred Barnet.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Michelle for your kind words. It is our pleasure looking after your father-in-law. Best wishes to you and family and hope everyone is keeping safe.


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Review from Samantha R (Daughter of Client) published on 20 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Prefered are an amazing agency and are professional, kind, compassionate and couldn't do enough for my elderly mum. All the care staff are just lovely and they made my mum feel secure, cared for and looked after her personal care and also her household needs, no job was too small. They looked
after her like she was a member of their own family. Any concerns they had for her health or wellbeing they contacted me straight away and on other occasions, they picked up medications from her doctor and even called the gas company when her heating broke down. Highly recommend every single one of them.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you, Samantha, for your kind feedback. Please send our love to mum.


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Review from Herbert H (Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after by the agency for 1 year and I have no complaints. The carers do their job and they are friendly. We have a good relationship. They have on occasions taken me to the hospital and made sure my family is informed. I enjoy my chats with my carers.

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Review from Victoria S (Daughter of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would wholeheartedly recommend Home Care Preferred Barnet to anyone who is looking for care for a loved one. From our first meeting with the manager and her team over a year ago, we have been thoroughly impressed with their care, professionalism and pride in finding the right carer for our
mum. As well as having a wonderful carer living with my mum at home, the behind the scenes support has been incredible and gone above and beyond for our family. As I say, we cannot recommend them highly enough!

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Review from Betty B (Client) assisted by family/friend published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour is very pleased with this homecare provider. They are very professional, caring and reliable in providing more than just care for her. They are always willing to help and accommodate in times of urgent need. I would recommend Home Care Preferred Barnet.

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Review from Amanda S (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a carer come to look after my mum during April 2020 to help her recover from Covid19. She was absolutely amazing with her and I’m sure, had it not been for her care, my mum would not have made such a good recovery. We were sad when she left but she continues to call my mum regularly, even now.
I have also recommended her to my friend's mother who has dementia and she is now helping her. A really lovely and kind person - I wouldn’t hesitate to recommend her services - thank you.

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Review from Kevin (Son of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Care Preferred Barnet since August 2019 following Dad’s discharge from hospital. In all that time we have found their service and attention exemplary. They were totally flexible in changing care plans to reflect Dad’s needs, ensuring the start of care was seamless with the two hospital
discharges and covering all aspects of his care needs. Thank you to the manager and the rest of the team for making Dad’s home care as dignified and supportive as possible. Yes I would thoroughly recommend them. Thank you.

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Review from Lucia (Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very reliable, caring. I received just the support I needed. The staff member was very kind and reassuring.

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Review from S C (Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were punctual, kind and polite.
She coped well with unexpected problems and went out of her way to help me. I was very impressed.

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Review from John F (Client) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the warmth and care I have received! Very very good. Excellent value for money!

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Review from N B (Daughter of Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred stepped into the breach at the end of May 2019. Dad had deteriorated and we were struggling to cope. They impressed us from day one and continue to maintain excellent high standards. Our Dad is not the easiest client - allowing anyone other than his children to make him a cup of
tea was an ordeal, let alone administer personal care. Somehow, his carers have managed this and more. Even though the current stage of his Alzheimer's is such that he can't remember names or who has just paid him a visit (and that includes his children) he talks with fondness about the 'ladies who make me tea'. We never thought it would be possible to have a carer look after dad knowing that he is being given the same compassion and care that we, his children, strive to give him. That is exceptional. We find the regular meetings with carers and management extremely helpful, particularly because Dad's health, habits and cognitive functions fluctuate due to the nature of the disease. Home Care Preferred have had such a positive impact on our dad and on our own lives, and we are forever grateful to them.

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Review from Joan S (Daughter-in-law of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Care Preferred Barnet. My husband and I are so glad that we did our research and found this great homecare provider. They are very professional, organised and provide more than just care for my mum-in-law.
They helped us with emergency cover that we needed quickly when
my mum-in-law needed care earlier than anticipated. All of the carers are fantastic and my mum-in-law is really happy with the care they provide. She is always introduced to any new carers before they are handling her care on their own and looks forward to seeing them every day.
This is an excellent company, who are very caring as well as professional and reliable, I cannot recommend them enough. They are a fantastic team and everything is handled so well, alongside the client’s requirements.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Home Care Preferred Barnet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Home Care Preferred Barnet is calculated as follows: ( (81 Excellents x 5) + (1 Goods x 4) ) ÷ 82 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Care Preferred Barnet is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

Shir-Li

Shir-Li Lim

Job Title: Operations & Business Development Director

Joined: 2018

Shir-Li graduated from Sheffield Hallam University as a Physiotherapist but soon realised that her passion was for the care profession and decided to pursue opportunities in the sector.


Shir-Li first worked in the care profession at Home Care Preferred in Winchmore Hill. Here she excelled in several positions.


When the opportunity arose to open a Home Care Preferred branch in Barnet along with other family members Shir-Li welcomed this career progression. She became the Registered Care Manager and helped grow a successful branch.


After a period off for maternity leave, Shir-Li returned in a more varied role in which she can utilise her knowledge and skills. In addition to overseeing the Care Manager and Business Development Manager on the daily running of the business she also works with the management team to ensure the highest levels of care are delivered to clients. Shir-Li also collaborates with charities and relevant business partners to contribute towards well-being of the local community.


Diann

Diann De Sousa

Job Title: Registered Care Manager

Joined: 2018

Diann grew up in Kuwait and moved abroad to pursue her Bachelor’s in Psychology and Sociology. From an early age, she knew she wanted to help people and in 2018 she got the opportunity to work in the care sector as a Support Assistant with Home Care Preferred. She knew immediately it was the right choice for her and with Shir-Li’s guidance and support, she soon progressed to be a Team Leader. In March 2022 Diann became the care coordinator for the company. Diann studies for her care management qualification and in the summer of 2024 became the registered care manager at Home Care Preferred in Barnet.


Diann is a fun-loving person who works well with people of different age groups. She enjoys challenges in life and is willing to explore new adventures. When she is not working, she likes spending time with her family especially her nephew’s, watching a movie, or reading a book.


“Working in the care sector means every day is different and holds a new challenge but at the end of the day it also gives you job satisfaction. Just knowing that you made a difference in someone life, and because of you, someone can live a happy and independent life in their own home.”


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred Barnet to verify any information. View our terms and conditions. Home Care Preferred Barnet has a Platinum Service – more info.