Home Care Preferred Barnet

3c Galley House, Moon Lane, Barnet EN5 5YL
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Top 20 award
9.9 45 Reviews
  • Home Care Preferred Barnet, Barnet
Home Care Preferred are providers of high-quality homecare for a wide range of people, enabling them to have the maximum independence whilst living at home.

Care services are offered to those living in Barnet, North London and the surrounding boroughs.

The friendly and professional care team deliver high standards of care that are tailored to the unique needs of each individual.

Home Care Preferred is a client-friendly organisation that always tries to be fair and honest with all those they interact with, and they take great care to keep clients and families updated about major care decisions.

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Care Provided by Home Care Preferred Barnet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shir-Li Lim (Registered Care Manager)

Funding & Fees Guide for Home Care Preferred Barnet

  • Prices

  • Our rates will be competitive for the quality of service provided and are available upon request.

Home Care Preferred Barnet Reviews (45)

Total of 45, showing 21-40
9.9

Home Care Preferred Barnet has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Home Care Preferred Barnet has 45 reviews.

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Review from P G (Son of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What you and your carers did for my elderly mother at very short notice was, in the circumstances, almost literally a live saver. I am so incredibly grateful. I found you to be very professional and responsive as well as reliable and I would not hesitate to recommend your services.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind comments. Much appreciated.


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Review from A B (Grandson of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the agency to be very well organised with exceptional care workers. Cannot recommend their service highly enough. Very happy.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you, A B, for your kind words. It is our pleasure to care for your grandmother.


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Review from Michelle W (Daughter-in-law of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred Barnet have been supporting my father-in-law since October 2019. I really cannot recommend them enough, the care he receives is kind and compassionate, he is always treated with dignity and respect and he is so happy with "the girls", as he calls them and looks forward to them visiting.
All of the staff are highly trained which as a family gives us peace of mind knowing that he is being cared for by professionals of the highest standard. The continuity of care has been amazing and if his usual carer is on leave they will ensure that my father-in-law is introduced to a new carer prior to them commencing their shift, for us this is very important and it makes him feel safe. The communication between the management team and the family is amazing, so if you are looking for quality care from people you can trust then please contact Home Care Preferred Barnet.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Michelle for your kind words. It is our pleasure looking after your father-in-law. Best wishes to you and family and hope everyone is keeping safe.


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Review from Samantha R (Daughter of Client) published on 20 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Prefered are an amazing agency and are professional, kind, compassionate and couldn't do enough for my elderly mum. All the care staff are just lovely and they made my mum feel secure, cared for and looked after her personal care and also her household needs, no job was too small. They looked
after her like she was a member of their own family. Any concerns they had for her health or wellbeing they contacted me straight away and on other occasions, they picked up medications from her doctor and even called the gas company when her heating broke down. Highly recommend every single one of them.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you, Samantha, for your kind feedback. Please send our love to mum.


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Review from Herbert H (Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after by the agency for 1 year and I have no complaints. The carers do their job and they are friendly. We have a good relationship. They have on occasions taken me to the hospital and made sure my family is informed. I enjoy my chats with my carers.

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Review from Victoria S (Daughter of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family would wholeheartedly recommend Home Care Preferred Barnet to anyone who is looking for care for a loved one. From our first meeting with the manager and her team over a year ago, we have been thoroughly impressed with their care, professionalism and pride in finding the right carer for our
mum. As well as having a wonderful carer living with my mum at home, the behind the scenes support has been incredible and gone above and beyond for our family. As I say, we cannot recommend them highly enough!

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Review from Betty B (Client) assisted by family/friend published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour is very pleased with this homecare provider. They are very professional, caring and reliable in providing more than just care for her. They are always willing to help and accommodate in times of urgent need. I would recommend Home Care Preferred Barnet.

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Review from Amanda S (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a carer come to look after my mum during April 2020 to help her recover from Covid19. She was absolutely amazing with her and I’m sure, had it not been for her care, my mum would not have made such a good recovery. We were sad when she left but she continues to call my mum regularly, even now.
I have also recommended her to my friend's mother who has dementia and she is now helping her. A really lovely and kind person - I wouldn’t hesitate to recommend her services - thank you.

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Review from Kevin (Son of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Care Preferred Barnet since August 2019 following Dad’s discharge from hospital. In all that time we have found their service and attention exemplary. They were totally flexible in changing care plans to reflect Dad’s needs, ensuring the start of care was seamless with the two hospital
discharges and covering all aspects of his care needs. Thank you to the manager and the rest of the team for making Dad’s home care as dignified and supportive as possible. Yes I would thoroughly recommend them. Thank you.

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Review from Lucia (Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very reliable, caring. I received just the support I needed. The staff member was very kind and reassuring.

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Review from S C (Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were punctual, kind and polite.
She coped well with unexpected problems and went out of her way to help me. I was very impressed.

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Review from John F (Client) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the warmth and care I have received! Very very good. Excellent value for money!

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Review from N B (Daughter of Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred stepped into the breach at the end of May 2019. Dad had deteriorated and we were struggling to cope. They impressed us from day one and continue to maintain excellent high standards. Our Dad is not the easiest client - allowing anyone other than his children to make him a cup of
tea was an ordeal, let alone administer personal care. Somehow, his carers have managed this and more. Even though the current stage of his Alzheimer's is such that he can't remember names or who has just paid him a visit (and that includes his children) he talks with fondness about the 'ladies who make me tea'. We never thought it would be possible to have a carer look after dad knowing that he is being given the same compassion and care that we, his children, strive to give him. That is exceptional. We find the regular meetings with carers and management extremely helpful, particularly because Dad's health, habits and cognitive functions fluctuate due to the nature of the disease. Home Care Preferred have had such a positive impact on our dad and on our own lives, and we are forever grateful to them.

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Review from Joan S (Daughter-in-law of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Care Preferred Barnet. My husband and I are so glad that we did our research and found this great homecare provider. They are very professional, organised and provide more than just care for my mum-in-law.
They helped us with emergency cover that we needed quickly when
my mum-in-law needed care earlier than anticipated. All of the carers are fantastic and my mum-in-law is really happy with the care they provide. She is always introduced to any new carers before they are handling her care on their own and looks forward to seeing them every day.
This is an excellent company, who are very caring as well as professional and reliable, I cannot recommend them enough. They are a fantastic team and everything is handled so well, alongside the client’s requirements.

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Review from S F (Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and management staff are very caring and supportive. They are never late. We are treated with dignity and respect.

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Review from R H (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be extremely valuable during my time of recovery post-operation. They have also taken care of my husband who has dementia.

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Review from Jackie N (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred were very professional and easy to deal with. The carer was attentive and pleasant and did everything we asked her to do and more. Very easy people to communicate with using emails - as I live in Australia.

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Review from Jacquine G (Granddaughter of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 6 years of having working closely with at least 3 agencies, and 11 carers, this is the first time I have found cares who have been so spot on, loving, gentle, friendly, warm and genuine. They stick to the routine and my nana is happy as can be.
They are consistent, on time, work well together
and so very helpful and positive.
So grateful and happy.

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Review from M A (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual, very competent and professional.

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Review from Phedra T (Daughter of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the outset. This is a perfect example of how to provide a care service. Despite the language barrier we thought might be an issue, this proved not to be the case and Mum was able to communicate her needs adequately with the girls. A professional and well organised team who kept
us informed of any potential problem and even using their initiative to call the doctor out on one occasion when Mum complained of feeling unwell. Will not hesitate to use Home Care Preferred again should we need to.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Care Preferred Barnet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Care Preferred Barnet is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Care Preferred Barnet is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred Barnet to verify any information. View our terms and conditions. Home Care Preferred Barnet has a Platinum Service – more info.