Home Care Preferred Barnet

3c Galley House, Moon Lane, Barnet EN5 5YL
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Top 20 award
9.9 52 Reviews
Home Care Preferred are providers of high-quality homecare for a wide range of people, enabling them to have the maximum independence whilst living at home.

Care services are offered to those living in Barnet, North London and the surrounding boroughs. They support both hourly and live-in services

The friendly and professional care team deliver high standards of care that are tailored to the unique needs of each individual.

Home Care Preferred is a client-friendly organisation that always tries to be fair and honest with all those they interact with, and they take great care to keep clients and families updated about major care decisions.
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Care Provided by Home Care Preferred Barnet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shir-Li Lim (Registered Care Manager)

Funding & Fees Guide for Home Care Preferred Barnet

  • Prices

  • Our rates will be competitive for the quality of service provided and are available upon request.

Home Care Preferred Barnet Reviews (52)

Total of 52, showing 41-52
9.9

Home Care Preferred Barnet has a Review Score of 9.9 (9.920) out of 10, based on 15 reviews in the last 2 years. Over all time Home Care Preferred Barnet has 52 reviews.

Overall Experience

  • 49
  • 3
  • 0
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  • 0

Date Published

52
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37

Review from Joan S (Daughter-in-law of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Care Preferred Barnet. My husband and I are so glad that we did our research and found this great homecare provider. They are very professional, organised and provide more than just care for my mum-in-law.
They helped us with emergency cover that we needed quickly when
my mum-in-law needed care earlier than anticipated. All of the carers are fantastic and my mum-in-law is really happy with the care they provide. She is always introduced to any new carers before they are handling her care on their own and looks forward to seeing them every day.
This is an excellent company, who are very caring as well as professional and reliable, I cannot recommend them enough. They are a fantastic team and everything is handled so well, alongside the client’s requirements.

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Review from S F (Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and management staff are very caring and supportive. They are never late. We are treated with dignity and respect.

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Review from R H (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be extremely valuable during my time of recovery post-operation. They have also taken care of my husband who has dementia.

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Review from Jackie N (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred were very professional and easy to deal with. The carer was attentive and pleasant and did everything we asked her to do and more. Very easy people to communicate with using emails - as I live in Australia.

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Review from Jacquine G (Granddaughter of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 6 years of having working closely with at least 3 agencies, and 11 carers, this is the first time I have found cares who have been so spot on, loving, gentle, friendly, warm and genuine. They stick to the routine and my nana is happy as can be.
They are consistent, on time, work well together
and so very helpful and positive.
So grateful and happy.

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Review from M A (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual, very competent and professional.

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Review from Phedra T (Daughter of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the outset. This is a perfect example of how to provide a care service. Despite the language barrier we thought might be an issue, this proved not to be the case and Mum was able to communicate her needs adequately with the girls. A professional and well organised team who kept
us informed of any potential problem and even using their initiative to call the doctor out on one occasion when Mum complained of feeling unwell. Will not hesitate to use Home Care Preferred again should we need to.

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Review from Anne F (Wife of Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a live-in carer for my husband since December 2018. The care he has had has been excellent. He was falling up to three times a day but since we have had live in care he has not fallen once.
Home Care Preferred are not only very mindful of the needs of their client but also in our case
my needs as it is very challenging initially having someone living in.
They also took care to match our carer with us.
They are always available to discuss any issues and pay enormous attention to every aspect of the care programme. I highly recommend them. I cannot speak more highly of them and they have given me my life back.

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Review from R G (Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied. Excellent, reliable service. Caring is tactful, helpful and pleasant Thank you for a service. I would not hesitate to recommend.

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Review from P B (Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of needing help at home. I have been very impressed by the standards of best practice employed by Home Care Preferred. By the intelligent and well informed standards of care. The willingness and ability to help in any way needed or requested.
Also the meticulous attention
to checks that the care given is accurate and of high quality. The courtesy of keeping client informed of any changes.

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Review from Jude D (Client) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are really delighted with the care and assistance that the carer provides to them. He always arrives promptly and my dad who is 91 is so grateful for help washing and dressing, it makes him much less tired and able to cope and enjoy his day. The carer is very kind, patient and aware of both
my parent's physical capacities. He is also excellent company and is just a pleasure. The carer organises my father's medication, gives it to him, puts in his hearing aids, helps wash and dress him and gives him breakfast, He recognises my father's need for engagement and they have good chats. I feel my parents are in the best and safest hands and that is all you can ask for.

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Review from Vicky Z (Daughter of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I found Home Care Preferred, the carer that we have had looking after my mum has really brought her back out of her shell in under a week. Nothing is too much and they do everything to a high standard. If I have any problems I send a message and it is dealt with almost immediately.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Home Care Preferred Barnet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Home Care Preferred Barnet is calculated as follows: ( (81 Excellents x 5) + (7 Goods x 4) ) ÷ 88 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Care Preferred Barnet is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Top 20 Home Care Providers London 2024

Recipient: Home Care Preferred Barnet

Date: Friday 31 May 2024 More details

Top 20 Small Home Care Groups 2024

Recipient: Home Care Preferred

Date: Friday 31 May 2024 More details

Top 20 Home Care Providers London 2023

Recipient: Home Care Preferred Barnet

Date: Wednesday 31 May 2023 More details

News (3)

News

Previous Events

There are no previous events for Home Care Preferred Barnet

Meet the Team (2)

Shir-Li

Shir-Li Lim

Job Title: Operations & Business Development Director

Joined: 2018

Shir-Li graduated from Sheffield Hallam University as a Physiotherapist but soon realised that her passion was for the care profession and decided to pursue opportunities in the sector.

Shir-Li first worked in the care profession at Home Care Preferred in Winchmore Hill. Here she excelled in several positions.

When the opportunity arose to open a Home Care Preferred branch in Barnet along with other family members Shir-Li welcomed this career progression. She became the Registered Care Manager and helped grow a successful branch.

After a period off for maternity leave, Shir-Li returned in a more varied role in which she can utilise her knowledge and skills. In addition to overseeing the Care Manager and Business Development Manager on the daily running of the business she also works with the management team to ensure the highest levels of care are delivered to clients. Shir-Li also collaborates with charities and relevant business partners to contribute towards well-being of the local community.

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Diann

Diann De Sousa

Job Title: Registered Care Manager

Joined: 2018

Diann grew up in Kuwait and moved abroad to pursue her Bachelor’s in Psychology and Sociology. From an early age, she knew she wanted to help people and in 2018 she got the opportunity to work in the care sector as a Support Assistant with Home Care Preferred. She knew immediately it was the right choice for her and with Shir-Li’s guidance and support, she soon progressed to be a Team Leader. In March 2022 Diann became the care coordinator for the company. Diann studies for her care management qualification and in the summer of 2024 became the registered care manager at Home Care Preferred in Barnet.

Diann is a fun-loving person who works well with people of different age groups. She enjoys challenges in life and is willing to explore new adventures. When she is not working, she likes spending time with her family especially her nephew’s, watching a movie, or reading a book.

“Working in the care sector means every day is different and holds a new challenge but at the end of the day it also gives you job satisfaction. Just knowing that you made a difference in someone life, and because of you, someone can live a happy and independent life in their own home.”

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred Barnet to verify any information. View our terms and conditions. Home Care Preferred Barnet has a Platinum Service – more info.