Elmes Homecare Ltd

46 Church Avenue, Beckenham BR3 1DT
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9.9 10 Reviews
  • Elmes Homecare Ltd, Beckenham
Elmes Homecare is an award winning Domiciliary Care company, serving the boroughs of Bromley and Croydon. The driving principle is to help people stay happy, stay safe and stay in their own homes.

They strive to offer and deliver the best possible care available. Staff all act as one team; the company fosters a sense of belonging and wants all carers to feel like they are part of the family at Elmes Homecare.

Everyone goes out of their way to make sure each and every client and staff member is treated as an individual. The team, including management, knows each and every client personally. Nothing is too much trouble.

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Care Provided by Elmes Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elmes Homecare UK Ltd
  • Person in charge
  • Liam Hayward (Registered Manager)

Funding & Fees Guide for Elmes Homecare Ltd

  • Prices

  • Fees from £18.95

  • Our fees do not change at weekends, we keep a flat charging structure to help our clients budget for care. There are no add-ons to our fees at all.

Elmes Homecare Ltd Reviews (10)

9.9

Elmes Homecare Ltd has a Review Score of 9.9 (9.864) out of 10, based on 10 reviews in the last 2 years. Over all time Elmes Homecare Ltd has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
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2
10
0

Review from C T (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with Elmes for many years. The carers always show dignity and care towards her and look after her needs they are all friendly. The office is always accommodating if need to change care days. The timekeeping is very good within 10 mins of time to arrive. Generally been very happy
If
there has been a problem the office always are helpful.

Reply from Liam Hayward, Manager at Elmes Homecare Ltd

Thanks for the lovely review. The team, and I personally, love visiting mum for a chat and to help out. She is a lovely lady. Best regards


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Review from Debra M (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmes Homecare provided a service to my elderly mother for a number of years. As mum's physical and mental frailty increased the service was increased to meet her needs. The carers were always so reliable and kind, especially when things became very difficult with mum's mental state last year. Elmes
were always very helpful and quick to respond to mums ever increasing needs, including a number of emergency situations. It was a service I knew I could rely on and their support over the last year was invaluable. I cannot recommend them more highly.

Reply from Liam Hayward, Manager at Elmes Homecare Ltd

Thanks this is a lovely review to receive. It was our pleasure looking after Mum. We hope she is settling in well at her new home and we wish you all very well. Best regards.


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Review from Rosemary P (Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving one hour of care each morning for the last few months to help with my personal care provided by Elmes Homecare. I have two excellent designated carers who arrive promptly each day. They are kind understanding patient friendly and efficient and I have nothing but praise for the
care they provide.

Reply from Liam Hayward, Manager at Elmes Homecare Ltd

That is so lovely to hear. We enjoy immensely helping you and our carers always look forward to visiting you. We are glad you are enjoying the care we provide.
Best regards
Liam Hayward
Director


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Review from Paula H (Daughter of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmes Homecare has been looking after my mother since her husband died 18 months ago and also looked after him previously. We are extremely happy and satisfied with the care they provide and would definitely recommend them. Carers and office staff are always very helpful and understanding and very accommodating
to any last-minute requests.

Reply from Liam Hayward, Manager at Elmes Homecare Ltd

Thanks for the lovely review, it is always pleasing to hear that people are enjoying our care. Elmes prides itself on being responsive and flexible.
Best regards,
The Elmes team.


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Review from Christine P (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time getting any support in the care of my elderly (96-year-old) mother, and both she and I were a little apprehensive. However, Elmes Homecare made the whole process very reassuring. Currently, they are providing companionship visits to Mum so that I can have some kind of social life
and the relief to me of being able to leave my Mum in safe hands has been immense. We had been concerned that perhaps Mum would see a parade of different carers but in fact, so far, Mum has had the same carer every time and the pair of them already seem to have formed a lovely bond. As a sole carer for my mum, I was beginning to feel overwhelmed but now, with the help of Elmes, I feel as if I have got some of my old life back and I would have no hesitation in recommending them.

Reply from Liam Hayward, Manager at Elmes Homecare Ltd

Thanks for the lovely review. We are glad things are going well and that you are enjoying the experience at Elmes. We pride ourselves on doing things right and we are glad Mum is having a great time!


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Review from Veronica H (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Elmes when my father needed care in his home. I became aware of Elmes originally when they used to attend my elderly neighbour all through covid and was very impressed that she had excellent care. The care and understanding my father now receives from them is first class they always communicate
with me on the smallest of issues and my dad (who is ultra fussy) is so happy with the wonderful care he receives. We would be lost without them for sure totally reliable and trustworthy.

Reply from Liam Hayward, Manager at Elmes Homecare Ltd

Thanks for the great review, it's lovely to hear your dad is enjoying the experience. We don't find your dad fussy at all!


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Review from J D (Husband of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff; pleasant and client orientated with good rapport. Physical handling generally good. Evening timekeeping a bit shaky. Scope for better organization of operations and updating information to client.

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Review from Graham L (Son of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time Elmes Homecare have provided companionship care visits to my elderly mother while we have been away on holiday. The support is excellent and nothing is too much to ask of them. I will definitely use Elmes again and recommend them highly to everyone.

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Review from Debbie P (Daughter of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Elmes Homecare Ltd, having been a client for nearly three years now. They choose their staff well and work cooperatively with the client to maintain high standards in their levels of care and interpersonal relationships. This has been vital for us, as a family, as both our parents
have dementia and one of them can't communicate their needs. The carers are kind, respectful, observant and caring and issues are communicated to us if they arise. The office staff are friendly, helpful and do their best to be accommodating with any extra requests for help, which can sometimes be last minute. Overall, we feel able to trust in the care they provide, which gives enormous peace of mind and enables the family carers to maintain a life balance in challenging circumstances.

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Review from J L (Daughter of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmes Homecare are a marvelous care agency. Because of their personal care of our dad (93 years old) over the last two years, it has been possible to enable Dad to remain in his home, despite him becoming very forgetful and unable to look after his domestic arrangements. Dad enjoys the company of the
lovely carers who look after him four times a day, sorting his meals and laundry, keeping him calm, having lovely chats and ensuring his medication regime is kept to, etc. His house is also well looked after! Elmes are excellent communicators and ensure we know of concerns they might have or changes to timetables. In fact, there are very rarely any changes to Dad’s care plans. Elmes have swiftly accommodated last minute needs to increase Dad’s care plan hours. They go above and beyond their duty of care. We highly recommend Elmes.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Elmes Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Elmes Homecare Ltd is calculated as follows: ( (51 Excellents x 5) + (8 Goods x 4) ) ÷ 59 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elmes Homecare Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

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Liam Hayward

Job Title: Registered Manager

Joined: 2018

Liam - Head of Operations and Co-founder
I began working within the International Banking sector
in 1987 and enjoyed a long and rewarding career, I then
founded Elmes Homecare in March 2018.


Both my passion and enjoyment are an employee
engagement and client management, and I bring my
knowledge and experience to Elmes Homecare to
ensure our great employees, who are at the heart of our
the company, are looked after and that our clients are at the centre of everything we do.


I am also very much involved in our local community, especially in kids' sports. I coach Rugby at the Junior level (U13) and umpire for our local Cricket club (U16). I am an avid Rugby fan, enjoy walks with my family and our dog Eddie, who certainly keeps us busy. Community is very important to me, and you'll find me volunteering for many events, be it Schools or Social events, I am always keen to help out.


Frequently Asked Questions about Elmes Homecare Ltd

What Type of Services does Elmes Homecare Ltd offer?

Elmes Homecare Ltd offers Home Care.

How many Carers does Elmes Homecare Ltd employ?

Elmes Homecare Ltd employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elmes Homecare Ltd to verify any information. View our terms and conditions. Elmes Homecare Ltd has a Platinum Service – more info.