Complete Care Chesterfield

Coney Green Business Centre, Wingfield View, Clay Cross, Chesterfield S45 9JW
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9.3 4 Reviews
  • Complete Care Chesterfield, Chesterfield
Complete Care Chesterfield provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet) and assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.

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Care Provided by Complete Care Chesterfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Complete Care Chesterfield Ltd
  • Person in charge
  • Amy Burrows (Manager)

Funding & Fees Guide for Complete Care Chesterfield

  • Prices

  • Care services starting at £24 plus £4.50 visit allowance

  • Additional Bank holiday premiums apply

Complete Care Chesterfield Reviews (4)

9.3

Complete Care Chesterfield has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Complete Care Chesterfield has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
4
4
4
0

Review from Carly A (Granddaughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete Care Chesterfield have been providing all-round care for my grandmother for the last few weeks now and so far I am beyond pleased with how the staff have taken care of her. My grandmother is bed-bound and her health is deteriorating and the carers cannot do enough for her as well as always
managing to put a smile on her face, she genuinely looks
forward to her visits which is lovely to see. I have been most impressed with the attentiveness of the carers who always keep us as a family up to date with any changes they may notice in my grandmother, whether this be in her mood or appetite etc. which is very reassuring when we cannot always be there. I highly recommend Complete Care and would like to thank all of the professional and friendly staff who help to take of my grandmother and make her as comfortable as possible.

Reply from Amy Burrows, Registered Manager at Complete Care Chesterfield

Thank you so much for the lovely review, it's so nice to receive feedback on the care we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M E (Friend of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in receipt of care at home, this is provided by Complete Care Chesterfield.
The staff carry out their duties extremely well. The staff are very aware of my friend's needs, and do everything possible to ensure they fulfill those needs.
The caring staff are also observant with regards to
any changes in my friends condition and notify members of the family. If medical intervention is required, they will also instigate this, via the correct channel. They do not hurry in and out, they spend time making sure my friend is comfortable, safe and has everything they require. They are care.

Reply from Amy Burrows, Registered Manager at Complete Care Chesterfield

Thank you for this lovely review. We are glad you feel the care we provide fulfils your friend's needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S A (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had previously received care from Complete Care Chesterfield a few years ago but due to a long stay in hospital, she lost her place and had to have a different care provider.
Both mum and us as a family had been really pleased with the care provided by Complete Care at that time.
After another
recent lengthy stay in hospital, mum is now receiving care again from Complete Care and we couldn't be more pleased.
Mum's health has deteriorated recently and the care she is receiving is amazing. The carers are so polite and friendly and above all, they are patient and so caring with mum.
Mum says that she feels really cared for and safe with her carers and that's so important for her and for us as a family.
I really couldn't recommend Complete Care enough and that includes the office team too. Thank you to you all.

Reply from Amy Burrows, Registered Manager at Complete Care Chesterfield

Thank you Sue for this review. It's lovely for the carers to get the recognition they deserve and for the office team's work to be noticed as well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raymond M (Son of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind, professional and polite. They provide support both practical and emotional for my mum. The team there keep both me and my family informed of any changes to Mum's health and well-being. A special mention to the senior carer who is superb, but overall the whole team are exceptional.

Reply from Amy Burrows, Registered Manager at Complete Care Chesterfield

Thank you very much for the lovely review. I will pass on your lovely comment about the senior to her also.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Complete Care Chesterfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Complete Care Chesterfield is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Complete Care Chesterfield is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Amy

Amy Burrows

Job Title: Registered Manager

Joined: 2025

10+ years experience in the health and social care industry
5+ years experience as a manager


No image found

Chloe Andrassy

Job Title: Care Coordinator

Joined: 2022

An experienced administrator who organises herself well and covers the rotas for the Chesterfield branch


No image found

Lesley Bacon

Job Title: administrator

Joined: 2022

A fine eye for detail, Lesley has previous experience working with the crime commissioner as well as within health and social care


Frequently Asked Questions about Complete Care Chesterfield

What Type of Services does Complete Care Chesterfield offer?

Complete Care Chesterfield offers Home Care.

How many Carers does Complete Care Chesterfield employ?

Complete Care Chesterfield employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care Chesterfield to verify any information. View our terms and conditions. Complete Care Chesterfield has a Platinum Service – more info.