Home Instead (Mid Norfolk)

37 Market Place, Hingham, Norwich NR9 4AF
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9.8 36 Reviews
  • Home Instead (Mid Norfolk), Norwich
Welcome to Home Instead Mid Norfolk, a family-run business committed to providing exceptional care services with a CQC Outstanding rating in 2019. Recognising the importance of unhurried care, they provide a minimum one-hour visit, ensuring that their service stands out as the finest available, allowing Care Professionals the time to build meaningful connections with clients.

The established team in the area makes it possible to initiate care packages within a few days of the initial consultation, emphasising the dedication to a prompt and reliable service. At Home Instead Mid Norfolk, continuity is paramount. Care Professionals are thoughtfully matched to clients' personalities and needs, fostering a bond that evolves into a trusting relationship over time.

Home Instead Mid Norfolk's roots in Home Instead stem from personal experiences with subpar care, and they've instilled the company's ethos into their dedicated office staff and Care Professionals.

The team prides itself on regular communication with clients, whether through home visits or phone calls, ensuring their satisfaction and identifying additional ways they can be of assistance. As a family business, their proud ethos and values extend seamlessly to the dedicated Care Professionals, embodying their unwavering commitment to providing compassionate and high-quality care.

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Care Provided by Home Instead (Mid Norfolk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tom McEwan (Managing Director)

Funding & Fees Guide for Home Instead (Mid Norfolk)

  • Prices

  • Available on request

Home Instead (Mid Norfolk) Reviews (36)

Total of 36, showing 1-20
9.8

Home Instead (Mid Norfolk) has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Mid Norfolk) has 36 reviews.

Overall Experience

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Review from Louise P (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had carers from Home Instead after a bad experience using a cheaper care provider. Home Instead were amazing for the 5 months they helped care for Mum. She loved all of them and each were caring and very patient with Mum. Sadly Mum had to go to permanent care but we are very thankful to Home Instead,
the professionalism, kindness and caring nature of each of the ladies really helped us to understand where Mum was on her dementia journey. The ladies were always on time, responded to requests in a timely fashion and would do literally anything to help Mum. On occasion going above and beyond, when one of the carers found Mum wandering in the street, upset and confused and took her home, making sure she was safe and okay. Home Instead are more expensive than a lot of other providers but, trust me when I tell you there is a reason for that, and it's worth every penny to make sure your loved one is treated well and to have peace of mind that the compassion shown by each carer, runs deep.

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Review from Jeremy M (Son of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Pros from Home Instead (Mid Norfolk) have been an absolute saviour to our Mum and family.
Without exception, whether hourly or live-in, the staff have been courteous, cheerful and full of respect for my Mum. She has had her life turned around and it has been a massive comfort to ourselves
that we know that we can go away for a while and Mum is being well looked after. Even her two dogs are being spoiled and greet the ladies as though they are family when they return after a 3-week break in their rotation.
I have no hesitation in commending the company to those who are interested.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (Mid Norfolk)

Thank you for your kind words about the Home Instead (Mid Norfolk) Team! We're thrilled to hear that our care pros have made a positive difference in your mum's life and provided peace of mind for your family. It's heartwarming to know she feels respected and cared for, even her furry companions! We appreciate you taking the time to share your experience. It means a lot to our team.


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Review from Colin M (Son of Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely pleased with the care provided by Home Instead for our Dad, particularly in his last weeks. Your carers were all, without exception, professional, thoughtful, caring and importantly, always on time. They helped Dad with compassion and dignity, particularly at the end of
his life. We as a family cannot thank you enough.

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Review from E R (Client) assisted by family/friend published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always friendly and helpful which enables me to keep my independence in my own home.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (Mid Norfolk)

Thank you for taking the time to leave us this review, it is fantastic to hear the team support you so well in living independently at home.


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Review from L N (Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overview, prompt, proud, proffessional, personal and pleasant. Diligent helpful and supportive, your staff make one feel part of the system, almost a family feel throughout. I rely on these 'angels' for guidance on many things and my life is much enhanced, due to their presence. Thank you.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (Mid Norfolk)

Thank you for taking the time to write such a heartwarming review. We're honoured to be a part of your journey, and we look forward to continuing to support you in any way we can.


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Review from W T (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is like a tonic and is very willing to so anything asked of her. She loves ironing, what a bonus!

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Review from P S (Wife of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed home care after my husband had a fall and now has a broken, shattered right shoulder. I have osteoporosis and cannot handle my husband as well as I used to. Since Home Instead have been coming each morning to get my husband up, washed, dressed and dealing with all his personal needs it has
been a tremendous help to me. The carers are very friendly, super efficient and extremely helpful ready to do anything that is required. The timekeeping is superb. I particularly appreciate the continuity of the team of carers who have built a real rapport with my husband. They know exactly what is required and my husband enjoys seeing each of them. They make him feel special and always chat to him, it's a pleasure to have them in our home. I would recommend Home Instead to anyone looking for a company that really cares about their clients.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (Mid Norfolk)

Thank you so much for taking the time to leave such a wonderful review. We pride ourselves on matching our clients with compatible care pros who can build rapport and provide exceptional service. It warms our hearts to hear that the team has been friendly, efficient, and helpful, taking the time to chat with your husband and make him feel special. Thank you again for recommending Home Instead. It means the world to us to know that we're making a positive difference in the lives of our clients.


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Review from Julie H (Daughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my mum 3 times a day since the middle of December 2023, my mum is recently widowed and has severe mobility issues. I live 3000 miles away and knowing that someone is going in to see my mum 3 times a day is such a relief. I recieve detailed reports on my phone
every day so I know what is happening daily with my Mum. She had a fall last week and the care professional that found her on the floor was amazing waiting for the paramedics to come and I was in constant contact with another member of staff who was on 24-hour call that weekend. The communication between the different areas within Home Instead is also something I would like to commend them all on. Each one of the care professionals who are part of Mum's care are wonderful, they really do support her and help her manage her daily routine, and chat to her every visit which she loves to do with them all.
Thank you Home Instead for your support and care.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (Mid Norfolk)

Hello,
Thank you so much for the wonderful review, it is an absolute pleasure supporting your mum.
I'll forward your kind words onto the Mid team and the Care Professionals also.
Thanks again.


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Review from Vicky K (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Home Instead (Mid Norfolk)
Superb group of care pros, who often go above and beyond and provide great care to my frail elderly father. They give me peace of mind that he will be well looked after when I’m not able to be there.
The office staff are also good at communicating and
it’s handy to see a record of the visits via the app.
Special mention to one staff member in particular (you know who you are!) who is excellent at trying to fix things and has gone the extra mile to help when the heating has failed and things have been leaking! Calling out electricians etc.She is a credit to the company!
Thank you all of you.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (Mid Norfolk)

Thank you for your lovely feedback Vicky, it is a pleasure to support your father. I'll be sure to share this with the mid-team. Thanks again.


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Review from Nicky P (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Home Instead have been brilliant at looking after my dad who has Alzheimer's and in supporting my mum with companionship, practical and emotional support. They have always treated my parents with high levels of compassion, patience and supportive friendship that has meant that mum and
dad could stay in their own home safely together for as long as possible. They have been amazing!
The information we get from each visit, via the app, is helpful and gives us peace of mind when we live so far away.

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Review from Tracey R (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead had been providing care for my Dad for the last 3 years. He had care professional visits twice a day. All of the carer professionals were fantastic. They really cared for my Dad and built good relationships with him.
Recently we made the decision that my Dad needed 24 hour care. Whilst
we have looked at care homes, ideally we still wanted Dad to be in his own home. Home Instead have been absolutely amazing. Helping to find the right carers for my Dad. Keeping me and my siblings informed every step of the way, and making what was a difficult decision for us, much less stressful in the end.
The carers and the office staff supporting the carers and the families are all brilliant. I would highly recommend them to anyone who has the tough decision to make about finding the right care for their loved ones.

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Review from Philip S (Son of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am extremely satisfied with the care that Home Instead has provided for my mother. It enabled her to continue living at home for as long as possible, where she wanted to be. A highlight of Home Instead's care package was the resourcefulness of the carers, who resolved many day-to-day problems
using their own initiative; this was particularly appreciated, as I live 100 miles away. They also made a special effort to develop a friendship with my mother and to provide companionship, which in retrospect, was one of her biggest needs. Continuity was maintained despite the inevitable change of care staff. I also found the team in the Norfolk Home Instead offices to be friendly and responsive. Messages were reliably passed on, and communication was easy and effective. Being able to read the caregivers' visit reports online via an app meant that I was always up-to-date with my mother's welfare (but if anything, the reports contained too much detail when I was looking for a summary!).

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Review from Nicki R (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been looking after my mum since late October. They have been absolutely brilliant! I live 2.5 hours away from her, so I am unable to check on her as often as I would like. They have visited in the morning to give her medication and again in the evening for meds and to get her meal.
Mum was reluctant to have anyone in, to begin with, but she quickly made friends with the ladies who visited and looked forward to seeing them. The visits helped her not to feel lonely and she has been much healthier since they have been looking after her. They have done all sorts of little jobs around the house and generally made sure that Mum was cared for and happy (which takes some doing, I can tell you!). One lady even took Mum to a Christmas market in her own time.
The communication has been excellent so that when things were needed, they were able to let me know and I could order them - which was great, as Mum has Alzheimer's and doesn't remember what shopping etc she needs.

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Review from Susan R (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mother was living alone and since she had begun to find it harder to get out to her groups and societies she was getting very lonely.
The professional carers who visited her were the highlight of her day. They quickly established a friendly rapport and encouraged her to talk about her
interests.
As I live more than 500 miles away, it was very important to me to be able to rely on their professional expertise and to have full confidence in the responsiveness of the service.
With Home Instead's support, mother was able to stay living in her own home for as long as possible and for that I am very grateful, as was she.

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Review from Jon B (Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially hired Home Instead to help with my elderly parent's care needs as they had started to find it harder to cope living in their old home.
When my mother had a stroke and died, Home Instead provided a level of care for my father that went beyond my expectations.
They were able to arrange
live-in-care for him at extremely short notice. I live abroad but Home Instead worked with me to make sure Dad was cared for and safe. The live-in carer kept me up-to-date with Dad's needs and progress and I felt happy knowing that he was safe and secure in his own home.
After he began to pick up we were able to go back to three daily visits.
Home Instead were flexible, supportive and friendly and very professional. Head office kept me informed at all times.
Not every carer worked out as well, but that's normal. There are always personality clashes. But Home Instead acted worked with me to ensure my father's care was first class.
I recommend them without hesitation.

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Review from Susannah Y (Daughter of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been very disappointed by this company, my issues emailed to the Manager were ignored. Items belonging to my mother have finally been returned by the Manager after five weeks. There is a distinct lack of communication and in my opinion, this is a poorly run company and I would not recommend it
to anyone.

Reply from Tom McEwen, Managing Director at Home Instead (Mid Norfolk)

Thank you for taking the time to review our service on homecare.co.uk.
We understand that you were unhappy with two Caregivers attending your relative, as soon as the issues had been raised, we removed these Caregivers without delay.
We apologise for the delay in the Caregiver returning the borrowed books to you. Once we realised this hadn’t been completed, we returned the books within 24 hours. We provided support to your relative your nearly three years. Comments taken from reviews undertaken by us during that time say that the service was very satisfactory and the caregivers were going out of their way to support the client.
We understand the match of the Caregivers latterly didn’t work out and rectified this immediately. We feel that, if your comments were true, we would not have been asked to provide our support for almost three years and would not have received such positive feedback listed above.


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Review from J H (Wife of Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have got on extremely well with our carers. They are almost always punctual and if there are any problems we soon get a phone call to say they will be late. We have found they will lend their hands to anything and will help us out in any way they can. We think of them as friends. If I have needed
to get in touch with the office my call has always been answered promptly and the appropriate person has soon phoned back.

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Review from A D (Daughter of Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the carers who visit my mother were all very efficient and caring. They never rush her because we have a full hour. They all go over and above their required tasks to make sure she is comfortable and report any issues to me that may need attention. Because she lives with us, they have
also been very supportive to me. Home Instead really do handpick the best carers. Both mum and I are very happy.

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Review from J H (Client) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful, no too much trouble for her. She shops and has got to know what I like.

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Review from S R (Wife of Client) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient, professional and caring staff and management.
More home care agencies of this calibre needed.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Home Instead (Mid Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Home Instead (Mid Norfolk) is calculated as follows: ( (52 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Mid Norfolk) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Home Instead (Mid Norfolk)

What Type of Services does Home Instead (Mid Norfolk) offer?

Home Instead (Mid Norfolk) offers Home Care.

How many Carers does Home Instead (Mid Norfolk) employ?

Home Instead (Mid Norfolk) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Mid Norfolk) to verify any information. View our terms and conditions. Home Instead (Mid Norfolk) has an Enhanced Service – more info.