Home Instead (Mid Norfolk)

37 Market Place, Hingham, Norwich NR9 4AF
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9.8 36 Reviews
  • Home Instead (Mid Norfolk), Norwich
Welcome to Home Instead Mid Norfolk, a family-run business committed to providing exceptional care services with a CQC Outstanding rating in 2019. Recognising the importance of unhurried care, they provide a minimum one-hour visit, ensuring that their service stands out as the finest available, allowing Care Professionals the time to build meaningful connections with clients.

The established team in the area makes it possible to initiate care packages within a few days of the initial consultation, emphasising the dedication to a prompt and reliable service. At Home Instead Mid Norfolk, continuity is paramount. Care Professionals are thoughtfully matched to clients' personalities and needs, fostering a bond that evolves into a trusting relationship over time.

Home Instead Mid Norfolk's roots in Home Instead stem from personal experiences with subpar care, and they've instilled the company's ethos into their dedicated office staff and Care Professionals.

The team prides itself on regular communication with clients, whether through home visits or phone calls, ensuring their satisfaction and identifying additional ways they can be of assistance. As a family business, their proud ethos and values extend seamlessly to the dedicated Care Professionals, embodying their unwavering commitment to providing compassionate and high-quality care.

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Care Provided by Home Instead (Mid Norfolk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tom McEwan (Managing Director)

Funding & Fees Guide for Home Instead (Mid Norfolk)

  • Prices

  • Available on request

Home Instead (Mid Norfolk) Reviews (36)

Total of 36, showing 21-36
9.8

Home Instead (Mid Norfolk) has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Mid Norfolk) has 36 reviews.

Overall Experience

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Review from Jacqueline C (Daughter of Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found every part of the journey finding carers for my mother a very easy experience. From the initial phone conversation through to the general day to day experiences Home Instead are informative, efficient, caring and go over and above in all aspects. It has made my life much less stressful
knowing there is someone at the end of an email/telephone call who is efficient and will help.

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Review from Barbara W (Daughter of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very kind and helpful. My parents have 4 regular carers that they get on with very well and look forward to their visits. The office always contacts me if there are any concerns or changes and are always very happy to help in any way if possible.

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Review from P M (Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I had to have operations on my hands, on separate occasions and I live alone. My daughter and I thought it's a good idea to have care while recovering. My daughter contacted Home Instead and arrangements were made to visit me. What my needs would be were discussed, two very nice caregivers were introduced
to me before care started. My operations were successful, and care commenced on the day of operation. Caregivers were excellent, anything I couldn't do was done well, and always cheerfully. My second hand has healed well, now care has been reduced. As I have mobility problems and now have once weekly care - everyone has been excellent. A very big thank you.

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Review from Karen R (Daughter of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead to give us help with my Mum’s personal care and to allow us time out of the house. We found the caregivers they provided were friendly, willing and conscientious. They always stayed the full hour we paid for. I do not see how the service could have been better.

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Review from Roger A (Husband of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers treat my wife with affection and are well-trained and professional. There is a nucleus of carers who visit most frequently and with whom my wife has developed trusting relationships. I am very pleased with the standard of care.
There have been occasional lapses in communication when there
was uncertainty about which career was due to visit, but these have recently been overcome.

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Review from Janet A (Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the ladies that come and care for me are helpful, kind, sociable and are a pleasure to have looking after me.

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Review from Hilary B (Daughter of Client) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has acted quickly, when changes required and have tried to select caregivers who fit with my parents.

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Review from Sue W (Niece of Client) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Instead Dereham to take care of my aunt who had been diagnosed with vascular dementia and who lived on her own. I cannot recommend them highly enough. As someone who doesn't live nearby, the feedback via the app every day was invaluable. The caregivers were simply amazing - every single
one quickly bonded with my aunt and she would chat about how she enjoyed having her "friends" over every day. They all took a genuine personal interest in my aunt and always gave above and beyond what was expected. Head Office were very professional, helpful and approachable and many a time helped out in a crisis moment. They are not the cheapest care provider out there, however, they are well worth the money and I have no hesitation in recommending them. Your family member will receive exemplary service by some wonderful people who do really care.

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Review from S N (Client) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff look after my father. Nothing is too much for them to help him. The team have a very professional approach and are always at the end of the phone. Very helpful.

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Review from Peter F (Son of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this care provider for my mother after a recommendation by a friend and I am extremely glad I did. We had a meeting with a lovely lady from their office to discuss my mother's needs and exactly what it was we needed from them. Nothing was too much trouble and the detail that they went into with
regards to our needs was outstanding. We soon had a plan agreed and once the carers started I could see why they come highly recommended. The carers themselves are fantastic, well trained and motivated and soon formed a fantastic bond with my mother. Another great thing about these people is their attention to detail. If there is anything out of the normal or something that they feel may need medical attention then they are on the phone to me straight away to discuss options'. Overall I cannot recommend this organisation enough.

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Review from Phil S (Son of Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have exceeded my expectations in all respects. They responded quickly to an urgent need for home care, after my mother returned home following a fall and brief spell in hospital. Since then, not only have the carers taken time to build a rapport with her, they have also used their initiative
to meet needs as they have arisen.
Home Instead have been easy to work with, for example, while developing the care plan and managing ongoing needs. At all times, the support of the office staff and carers has been efficient, personable and imaginative, with a real focus on my mother's physical and emotional well-being. The mobile phone app is great, as this provides an up-to-the-minute update of the home visits - a real benefit as I live in a different part of the country. I wouldn't hesitate to recommend mid-Norfolk Home Instead.

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Review from Robert H (Son of Client) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who attend are friendly and effective and I like the fact that the carers are the same each week. The app is a great way to keep us informed on progress day by day. I also like the way the team contact with any concerns or ideas for future plans.

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Review from Steve C (Son of Client) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Mid Norfolk) have provided support for my 93 year old father for the last 9 months and this has enabled him to remain in his own home. 3 Caregivers cover a weekly rota of 4 visits and so they quickly built up a rapport with my father. A range of Caregiving support is provided
including companionship, light housekeeping and covering medical appointments. A particularly useful aspect of the service is to be able to view a summary of each visit as it is completed through a mobile phone app. Management and scheduling are provided in an efficient but personal manner. Overall this service provides quality support for my father and is just what I need as someone who lives a long distance away.

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Review from Caroline (Daughter of Client) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, my mother was as not at all keen on the prospect of having ‘strangers in the house’. I was more than a little frayed at the edges, isolated in my concern for her and worn by the travelling.
After a gentle exploratory meeting with the manager, we were both reassured she would always be treated
as an individual, her needs paramount and met with support which could flex as her needs changed. After reflection, she bravely decided to dip a toe in the water and has not looked back!
She is brighter, happier and more engaged in the world around her, with more than a hint of that wicked sense of humour that once so defined her. Our time together is altogether calmer and much more fun.
It is not so much about what these excellent folks do but about how they do it. Kindly with respect and good humour and yet alert to changes and calm and professional in crisis.
Simply put – we both feel so much better now knowing that we have folk of this calibre involved in our lives now.
Thank you.

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Review from Louise B (Daughter of Client) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service my family receives from Home Instead. This was our first experience of care at home and the whole process has been handled professionally and warmly. My mother in law was very reluctant to accept the help provided but enjoys the visits now and this process of acceptance
was created by the caregiver in a very patient way. I find the whole team not only support my mother in law but the whole family as well.

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Review from Cassandra H (Daughter of Client) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been working with the Dereham office of Home Instead for several months. My father has dementia and my mother, who was caring for him, died suddenly, just before Christmas, so Home Instead had to be extremely reactive and flexible with very little notice. All of the caregivers
who have been attending to my father have been unfailingly professional but also warm, compassionate and kind. None of the family lives in the area but whenever we visit, we are cheered by the extremely positive and cheerful atmosphere in the house and we know that all of the caregivers do their utmost to make our father feel secure and comforted to be in his own home. The management have also been very reactive and easy to work with and I wouldn't hesitate to recommend them.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Home Instead (Mid Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Home Instead (Mid Norfolk) is calculated as follows: ( (52 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Mid Norfolk) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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