Home Instead (North Norfolk)

3 Market Place, Holt NR25 6BE
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9.9 41 Reviews
  • Home Instead (North Norfolk), Holt
CQC OUTSTANDING (November 2019)

Home Instead (North Norfolk) is a provider of high-quality care services in the North Norfolk area.

Home care workers are selected that have strong empathy skills and a good solid work experience within the care sector.

Person-centred care is offered to older people and those with dementia locally; enabling them to live at home independently for as long as possible.

Services offered include home help, companionship, personal care, and dementia care, amongst others.

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Care Provided by Home Instead (North Norfolk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tom McEwan (Managing Director)

Funding & Fees Guide for Home Instead (North Norfolk)

  • Prices

  • Available on request

Home Instead (North Norfolk) Reviews (41)

Total of 41, showing 1-20
9.9

Home Instead (North Norfolk) has a Review Score of 9.9 (9.901) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (North Norfolk) has 41 reviews.

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Review from Jennie S (Wife of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that looked after my husband were 100% professional. They attended to him with care and dignity, until he went into a care home.
Nothing was too much trouble for them, even seeing to the dog!!
Thank you.

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Review from Julie B (Daughter-in-law of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (North Norfolk) took great care to match my father-in-law with a support team who had similar interests/background. He is now able to enjoy local walks and good conversation. My husband and I are relieved to have some support in place so we have all benefitted from the arrangement. I have
found Home Instead to be prompt, efficient and friendly when I have contacted them via email or phone. I am not sure how we all managed before we had Home Instead.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

We're delighted to hear that your father-in-law is enjoying his time with us. Our goal is always to provide the best possible care, and it's rewarding to know we've made a positive impact.


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Review from Hayley B (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been excellent with my mother's care. After my mother was discharged from the hospital without a care package we contacted Home Instead and they have been amazing. The care that they provide is 100%.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for the review we are so happy to hear mum is being cared for so well by the team.


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Review from Kathryn G (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my mum are both very happy and relieved with the care that has been provided for my dad. We are now able to relax more and not worry so much. Both carers that Dad has been assigned are really lovely, warm and caring. We have also found the office staff to be so friendly too and provided
us with the support and reassurance we needed. Thank you to everyone as it's a complete team effort and we are delighted to have chosen yourselves to help care for, support and look after Dad.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for your wonderful review. We're delighted to hear that you're happy with the support we've provided for your dad, and the reassurance this provides you and your mum.


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Review from D H (Daughter of Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead team have provided outstanding care and support since September 2019 for both my parents, enabling both my parents to remain at home. The team have always been so kind and supportive and feel part of the family supporting my dad, especially when Mum died in October 2023 until Dad died in
June 2024. Fantastic team, thank you to everyone, you are all stars.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for taking the time to leave us a review. We were touched to read your comments about the care we provided to your parents. Your kind words mean a lot to our team. We're honoured to have been able to support your family during such difficult times.


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Review from V F (Daughter of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and support my Mother received from all the Home Instead staff was and is excellent. It has been a huge comfort to me as her daughter and the staff is visiting and keeping an eye on her - thank you for all your support.

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Review from N D (Son of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has received great support from the care team. Hid daily home visits allow Dad to live his life in the best way he can.
Recently Dad was accompanied to the local town twice by care professionals for important medical visits. Thank you to the care team for the support you give Dad!

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that your dad is receiving excellent support from our care team.


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Review from P L (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The coordinator was superb and supported us when finding and arranging carers. He was quick, efficient, helpful, and had a cheerful 'can do' attitude at all times.
We had one longer-stay live-in carer, and in my father's last few months a variety of day/overnight carers, who were all professional and
competent and treated my Father with warmth and kindness at all times.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for taking the time to share your feedback. We are truly honored to have been able to support you and your family during this important time. We are thrilled to hear that our coordinator provided such exceptional service. This "can-do" attitude and efficiency are exactly what we strive for in all our team members. It is also wonderful to hear that all the carers you encountered, both live-in and day/overnight, provided your Father with such professional and compassionate care. Our top priority is ensuring the comfort and well-being of our clients, and knowing that these caregivers treated your Father with warmth and kindness brings us great satisfaction. Thank you again for your trust and for sharing your experience. We wish you and your family all the best in the future.


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Review from Maria E (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the Home Instead care professionals who supported my mother. They provided genuine kindness, compassion and sensitivity in their approach to supporting her.
My mother was initially reticent and uncertain of 'strangers' coming into her home but soon became comfortable
with their daily visits. Having four/five regular carers meant that she soon got to know them and, just as importantly, they soon got to know her.
It was hugely reassuring for me to know that she was being very well looked after. The app enabled me to keep up-to-date with how my mum was coping with life each day and flagged up any concerns. Office staff were always responsive and helpful; communication was always excellent.
Thank you so much for the difference you make.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you for your wonderful review, it is always our utmost priority to provide exceptional care and support to our clients and your feedback reinforces the dedication and hard work of our team. Knowing that we have positively impacted your loved one's life brings us immense joy and fulfilment.


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Review from Fiona C (Niece of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have formed a very supportive relationship with my aunt and have gone that extra mile to support her when we have asked for help. They are very good at liaising with us and are very organised and responsive. The team have always shown kindness, compassion and understanding to my aunt and
have been very good at responding to her needs and enabling her to stay in her own home.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you for your wonderful review, it is a pleasure and privilege to support your aunt. We value the trust you have placed in us and we are dedicated to maintaining the highest standards of care.


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Review from A B (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, Home Instead have been sympathetic and professional partners in my Mother’s care. While reluctant to have carers at first, she soon grew to welcome the regular visits and chats. Home Instead were able to flexibly respond to changing requirements and helped Mother remain in her own home.
When it really mattered, their response to a Sunday evening emergency was exemplary.

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Review from D D (Son of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the service provided for my mother by Home Instead (North Norfolk). The organisation from the schedule to the carers themselves was efficient, caring and professional. I could not have wanted better for my mother and would like thank all those involved in looking after her.

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Review from Deb R (Daughter of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been with Home Instead for three years now. During this time she has had regular caregivers who have showed Mum kindness and understanding. She welcomes their visits and enjoys their company. I think it’s important that the regular caregivers come as they have built up such a good relationship
with Mum.
I feel very reassured living quite away from Mum that she is being well looked after. She has been able to keep her independence which is very important.
The Management continue to support us and deal with any queries quickly and with understanding

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Review from Richard T (Son of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my Mum on the basis of daily visits for a period of approximately 2 years. We were really impressed with how caring they were. Their staff consistently went the extra mile in looking after Mum and formed a really positive, friendly relationship with her. I would highly recommend
them.

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Review from Andrew S (Son of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Home Instead make great play about their superb rating and access to many excellent live-in carers so we were happy to secure their services for our mother. Whilst most of the carers provided were good or excellent one "hand-picked for your mother" carer turned out to be anything but and she effectively
did little for 3 days. This resulted in exposure to the failings of the management of this company. Refusal to discuss openly, lack of communication amongst themselves, lack of a complaints procedure. When the accounts were issued (had to be asked for) they contained serious errors amounting to more than £400 a day twice. Not one apology was made for any of these shortcomings. After much effort, a settlement was reached about outstanding dues. Still no apology. Still, no evidence they cared. Ironic for a care company.
I would give the genuine carers high marks but the management sadly gets the lowest possible.

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Review from John F (Nephew of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after my elderly aunt in Cromer for two and a half hours every day for the past twelve months. My aunt's strongest desire was to remain in her home as long as she could and Home Instead made this possible. At every level of the organisation, they have shown both compassion and
professionalism and I don't hesitate in recommending their services to others.

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Review from Christine G (Daughter of Client) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead initially cared for both my parents then my mother when my father died. All the carers provided an excellent service of care and companionship. The family felt mum and dad were safe in their care and carers often went the extra mile with their care such as cooking a Sunday meal or going
on hospital visits . Carers were consistent to enable them to get to know mum and dad well. The agency always answered our queries quickly and efficiently , were available 24/7. The report app provided an excellent way for family to keep up to date with mum and dads care. Grateful thanks to Home Instead for making a challenging time easier especially when we couldn’t see our parents during Covid lockdown.

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Review from Joanne R (Daughter of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A reliable, efficient, trustworthy and caring service. I get prompt answers to all my enquiries and I find the care workers and the support team flexible and responsive. I value the genuine consideration shown towards my mother.

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Review from Chris C (Partner of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended to me by the motor neurone team, who had an experience of them caring for other people with MND. I found the Home Instead team very easy to contact and the only people who were confident they could deal with the challenges they might face when someone is very incapacitated.


My

partner and I engaged them to come and help get him up in the mornings, bathe him in his chair (which he found very comforting) and help him dress and have his breakfast, which often had to be fed to him. He got to know his two regular carers, who alternated - they became friends he could trust, rather than a different stranger every day.


It made my life so much easier, and the two lovely mature carers eased my worries. Had he not died unexpectedly, I would have been very happy to engage them at other times in the day!


I was pleased Home Instead was there as a firm supporting agency at one of the most difficult times in my life. Thank you, everyone!


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Review from Kathryn R (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father 84, a widower who lives alone, with his little dog, suffers from symptoms of progressing Alzheimer’s, mainly memory issues and confusion, is a relatively ‘new’ client of Home Instead Senior Care and has only been receiving ‘companionship care’ from his caregiver for a few months.
This
was conducted by a home visit for 2-hours each week, until the Coronavirus lockdown changed that to contact by telephone, a few calls a week to cover the same time period. This has been very good for him having somebody trained and knowledgeable to help and assist with any issues he may have; a friendly chat with a familiar person is always good.
At first, he wasn’t sure he needed this support, but as I and other family members live 4-hours hours away, we thought it was essential for his wellbeing and our peace of mind, that he had some extra support from a professional care provider to keep an eye on things and report any concerns to us. So far, this has been very good.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Home Instead (North Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Home Instead (North Norfolk) is calculated as follows: ( (75 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Norfolk) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Home Instead (North Norfolk)

What Type of Services does Home Instead (North Norfolk) offer?

Home Instead (North Norfolk) offers Home Care.

How many Carers does Home Instead (North Norfolk) employ?

Home Instead (North Norfolk) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Norfolk) to verify any information. View our terms and conditions. Home Instead (North Norfolk) has an Enhanced Service – more info.