Home Instead (North Norfolk)

3 Market Place, Holt NR25 6BE
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9.9 41 Reviews
  • Home Instead (North Norfolk), Holt
CQC OUTSTANDING (November 2019)

Home Instead (North Norfolk) is a provider of high-quality care services in the North Norfolk area.

Home care workers are selected that have strong empathy skills and a good solid work experience within the care sector.

Person-centred care is offered to older people and those with dementia locally; enabling them to live at home independently for as long as possible.

Services offered include home help, companionship, personal care, and dementia care, amongst others.

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Care Provided by Home Instead (North Norfolk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tom McEwan (Managing Director)

Funding & Fees Guide for Home Instead (North Norfolk)

  • Prices

  • Available on request

Home Instead (North Norfolk) Reviews (41)

Total of 41, showing 21-40
9.9

Home Instead (North Norfolk) has a Review Score of 9.9 (9.901) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (North Norfolk) has 41 reviews.

Overall Experience

  • 32
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  • 1

Date Published

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27

Review from L R J (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been wonderfully supported by a number of different carers from Home Instead over the last 12 months. He is on the 'Spectrum' and also with Alzheimer's so difficult to manage. However, the team have always, and continue to look after him to the highest standards, providing both general
support (cooking / cleaning / day to day welfare) plus much needed mental stimulation, along with good food and often companionship when he's gardening. He's always treated kindly and with respect, despite his challenging behaviour. Home Instead have expanded and improved on his care package, as he's mentally deteriorated, ensuring that he continues to receive the right levels of support.

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Review from J C-A (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have Home Instead in our area. They provided an excellent standard of care for my father in recent times and are now visiting my mother to provide support. Everyone we have dealt with in the office has been excellent, providing a friendly expert and approachable service. We really
value the continuity of our carer, who has developed a good and reassuring rapport with my mother.

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Review from Roy D (Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has provided early morning showering, dressing and hair washing care for some time now, for my wife who suffers from dementia.
The ladies allocated for this task have mostly been very good or excellent. Any complaints with them have been dealt with by the management who have been most
sympathetic and understanding. I have nothing but praise.

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Review from R P (Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management were both caring and efficient.
There was one brief incident when a staff member proved to be incompatible with the patient, but it was quickly dealt with. Otherwise, carers quickly became friends.

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Review from M B (Client) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to ask for no use of names, as all depends on who is offered to you, and whether you are compatible with each other, some fine-tuning is needed, and care in selection.
Management is not always quick to respond, in this area, we need more superstars, like one particular carer, is a total credit
to Home Instead. As for two visits from ladies who you thought were the best, who did not know that care does not have an I in it, finally who granted the best ever perfect human being ever, and as back up, had two also who I would be delighted to have back again. As this has been my life, I really would like a meeting with the management, as it is my future.

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Review from S B (Daughter of Client) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enlisted the services of Home Instead Senior Care to support us during the final stages of my father's life. The high level of care and compassion demonstrated by all the care providers afforded the highest level of comfort and dignity to my father, and their support enabled us to keep him at home
for the end of his life. We are so grateful to the team for being our living angels during a very difficult time.

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Review from D A (Wife of Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know when I am out for the day, my husband has a visitor at least for an hour. New conversation, new friends and help when needed. This means I can enjoy my day and not be worried.

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Review from L H (Daughter of Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother was of the highest of standard. The carers treated her with dignity and respect at all times, and always has a friendly manner. They were quick to pick up on any slight changes in her condition and reported them immediately. As a retired registered nurse, I feel I am a good
judge of care quality, and I also spent many hours with my mum during the last couple of weeks of her life where I had ample opportunity to observe the care given. I would not hesitate to recommend the four who attended her.

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Review from R T (Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always been treated with kindly respect and helpfulness.

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Review from Ian (Son of Client) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been a huge support over the last couple of weeks, providing weekend night cover at very short notice two consecutive weekends. From a 3pm (ish) initial contact, their commitment to continue working beyond office hours to ensure cover was in place for that evening (9pm/10pm) was very
much appreciated.

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Review from J B (Son of Client) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was increasingly disabled and finding it hard to cope. Home Instead provided regular visits in the early evening, took her for outings, did the crossword with her and anything else she needed. The two regular carers became good friends.

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Review from P N (Niece of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no problem with either of the lovely carers who come in for six hours each Thursday and Friday when I have a two-day break.
However I have sparse communication with the office - carers have told me when they are having a holiday so the attending carer will change. And there have been misunderstandings
when it came to my taking an extra day off - so I didn't get it. Office are very friendly but not very efficient.

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Review from F B (Daughter of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager at the office literally moved heaven and earth to help my father live his last hours at home. Nothing was too much for Home Instead. Thank you, we are eternally grateful.

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Review from A E (Wife of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose this care provider because I liked the professionalism of the manager. Also, I felt because the staff were booked for a minimum of 1 hour, they wouldn't be looking at their watch all the time. The carers are delightful, arriving on time and full of cheer which my husband enjoys.

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Review from M G (Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers absolutely excellent. Many thanks.

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Review from E B (Daughter of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am utterly delighted and grateful for the service Home Instead have consistently been providing for the past year for my elderly father. My father, myself and the family all love each carer that comes to my father’s house to care for him. I feel very confident that my father is receiving excellent
care and I can trust the carers with his care. They are kind, cheerful and professional and keep his spirits up and all his needs met. They are flexible and accommodating when we ask for things to be done or changed. Home Instead have a huge impact on my father’s physical health, morale and length of his life because they allow him to live and be well cared for in his own home.

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Review from Louise D (Daughter of Client) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother currently has two carers, both of which are always punctual.
They are always very happy to help in any manner they can and my mother is very happy with them.

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Review from J R (Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I look forward to the carer arriving and I find them caring, intelligent and lots of practical common sense, often, ahead of the game, seeing what needs to be done and what my needs are.

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Review from E G (Wife of Client) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers treated my husband with friendliness, dignity and compassion. They all fitted in well when they were involved at family times. We feel the minimum call time of 1 hour was excessive for a pad change only and 1/2 hour calls could be introduced for clients with long term needs. The bank
holiday charges are also high and the financial aspect of the care is our only criticism.

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Review from A C (Client) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied but find it expensive. Would like more help but cannot afford it. All your staff are kind and helpful and do not make me embarrassed when personal care is needed.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Home Instead (North Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Home Instead (North Norfolk) is calculated as follows: ( (75 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Norfolk) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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