Highgate Home Care

Lancaster House, Lancaster Road, Carnaby Industrial Estate, Bridlington YO15 3QY
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9.4 18 Reviews
  • Highgate Home Care, Bridlington
Highgate Home Care provides person-centred services to people in their own homes across the East Riding of Yorkshire.

Highgate Home Care tailor their care services to the individual, allowing them to remain safe and independent in their own environment. The highly experienced staff teams ensure individuals are treated with the dignity and respect they so richly deserve. They are also able to provide 24-hour services for those who require it.

Services offered include: Adult Care (18+); Personal Care (on a contracted hours basis); 24-hour Care.

Care offered includes: Personal Hygiene; Food Preparation; Medication Assistance; Elderly Care; Physical Disability; Palliative Care; Two carer calls; Dementia Care; Domestic Services; Cleaning Services; Shopping Services; Call in Services; Sit in Services; Laundry Services.

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Care Provided by Highgate Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Highgate Home Care
  • Person in charge
  • Tim Brigham (Regional Manager)

Highgate Home Care Reviews (18)

9.4

Highgate Home Care has a Review Score of 9.4 (9.350) out of 10, based on 6 reviews in the last 2 years. Over all time Highgate Home Care has 18 reviews.

Overall Experience

  • 12
  • 5
  • 1
  • 0
  • 0

Date Published

18
0
2
6
12

Review from S M (Son of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experience arranging care with two care providers. The Burlington Homecare is far the better, a member of staff in the office has been especially helpful. Very happy with the service provided, the carers are caring (I appreciate that sounds obvious) but I mean it in the sense of being warm-hearted
and efficient, communication is very good. Overall, wouldn't hesitate to recommend.

Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thanks so much for the excellent feedback. We feel privileged to care for your loved one. I will share this with our amazing team!


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Review from S A (Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with this home care provider. They listen to what you say and pay attention to detail. So far all the carers I've had have been good. Very friendly and helpful and the staff in the office are the same. Can't fault their work.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your comments, your feed back is important to us. I will share your comments with the teams.


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Review from C W (Son of Client) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a difficult time in life, my mother was a little on edge in commencing this contact program. However, from the initial meeting to the visits that followed, the management and staff were always friendly and treated her with warmth and dignity, which is all we can ask for. Thank you.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your kind words. Your feedback is important to us. I will share your positive comments with the teams.


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Review from Paul B (Son of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a family crisis. I am the Son of the service user, and I live overseas. I spoke directly to the office manager covering my mother's area in Willerby. Seriously, he went above and beyond to find a solution for my mother and to reduce my stress. The plan has since gone like clockwork, and my mother
is happy, and I am happy - so thank you.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your positive comments. Your feedback is very important to us, and I will share it with the Care Manager that you mentioned. It is comforting to know that things are going well and that you are both happy with the care and support we are providing. I will also share your comments with the carer team.
Thank you.


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Review from Andrew S (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good with me as I've got cerebral palsy. They understand all my needs and and understanding in general. They are on time if not I get notified.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your comments, your feedback is valuable to us. I will share with the Care Team.


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Review from Hilary M (Wife of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting to use the company in mid-July 2023, we have been very impressed with the standard of care provided. Both myself and my husband have found the care team to be very careful and thorough in all the tasks that are required. Without exception, they are also polite and cheerful, and that helps
us to feel comfortable with them.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your lovely feedback. Your comments are important to us, and I will share them with the team.


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Review from R F (Son of Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable service that is necessary to keep my dad living in his own home. The team contact me if they have any concerns, such as medication issues. A recent difficult situation relating to a personality clash between a carer and my dad, was managed very professionally by the local manager.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your valued comments. Your feedback is important to us and I will share it with our teams.


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Review from Nigel M (Son of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Burlington Homecare, have been looking after my father at home, since he suffered a stroke in February and came home in May. The level of care has been excellent. They are always cheerful and look after Dad's needs, professionally and efficiently.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

We are really pleased to hear that you are happy with everything. We will pass your lovely comments on to our teams.


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Review from Stephen S (Husband of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was provided with a care package in April 2019 which required 4 x 2 carer visits per day, 7 days per week. Up until this time I had struggled to cope with her declining mobility. Although this took a lot of physical effort away from me we had no settled carers, ie. 18 different carers in a 21
day period. Occasionally some carers were not up to it but this was always resolved to my satisfaction when raising the issue. In September of the same year, we settled down with 4 regular carers who were excellent. They were very empathetic and always showed kindness and understanding despite having to deal with my wife’s difficult issues and total lack of mobility. Quite frankly without their support and commitment to their work, I would have not been able to cope. My wife has sadly just passed away and I will miss the daily interaction with the carers. What I will also say is that they deserve better terms and conditions particularly remuneration. People are a company’s greatest asset.

Reply from Tim Brigham, Regional Manager at Highgate Home Care

We're very glad that the support we gave made life a little easier for all concerned, I will pass on your comments to the terrific team that were involved and thank you for your very positive comments.


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Review from J W (Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than happy with the service I receive except for the behaviour of one carer, who says I can do it if I try when I know that I can't. She hardly does anything, just stands watching.
The changes of times when the carers come and I get no information on this. Changes of carers with no prior
notice.

Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for this response, we are aware of the issues surrounding one particular member of staff and are resolving this within our framework.


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Review from F B (Husband of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service by a team of lovely ladies, as well as looking after my wife they made me feel better in a horrible situation.

Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for a very positive review, we will ensure all staff are notified and congratulated.


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Review from E S (Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington ladies have looked after me with care and kindness. I am very fortunate to be helped so very well.

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Review from L W (Husband of Client) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good. Support from management not so good.

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Review from A A (Wife of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good at talking and motivating the client. Shows a good sense of humour. Give you confidence in their abilities. Time keep is generally good.

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Review from P M (Partner of Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service all the time. We have no issues.

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Review from H G (Daughter of Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Burlington care team are always friendly, caring and punctual. They have been looking after my mum and also my dad when he was here for over 2 years they have always been extremely helpful and have treated my p[parents really well, always asking if anything else is needed before leaving and respecting
their wishes. All in all a lovely team.

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Review from M H (Niece of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty finds the carers very helpful and knows that she can rely on them to give her lunch and make a sandwich for tea. I find this helpful and reassuring as I know she has someone calling every day and she is getting a meal prepared for her.

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Review from L L (Daughter of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The client, my mum, almost 95 years old, living alone in her own home, has visits from the care service each morning and tea time with lunchtime calls at the weeked. The "regular" carers are very good and go above and beyond their duty tasks - ie changing a light bulb, bed making, hoovering around,
walking mum out into the garden etc.
When a "one-off" carer has called, they can hardly manage the basic tasks - medication not prompted, bedroom left, along with the kitchen in a state of disarray. Dirty pots left, their own rubbish tipped into mother's bin. It is as well they are only sent not very often.

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Current Review Score: 9.4 (9.350)

Overview of Review Score

The Review Score of 9.4 (9.350) out of 10 for Highgate Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Highgate Home Care is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Highgate Home Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Tim

Tim Brigham

Job Title: Regional Manager

Joined: 2015

Tim has achieved Level 5 in Leadership and Management in Social Care. He joined Burlington Homecare six years ago having managed several other companies, and he has been at the forefront of the expansion of the business. Two offices are already open, one in Bridlington and one in Hull, and a further two will be opened this year in the Yorkshire region. His leadership has seen Burlington Homecare awarded GOOD in all areas with the Care Quality Commission at all three inspections to date. The company were also recognised as a Top 10 company in Yorkshire and Humber in 2017. He is passionate about caring for the elderly and started his career as a care worker himself. He believes fully that the people in his care should be treated with dignity and respect in all areas of their lives.


Frequently Asked Questions about Highgate Home Care

What Type of Services does Highgate Home Care offer?

Highgate Home Care offers Home Care.

How many Carers does Highgate Home Care employ?

Highgate Home Care employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highgate Home Care to verify any information. View our terms and conditions. Highgate Home Care has an Enhanced Service – more info.