What Type of Services does Caremark Cambridge & South Cambridgeshire offer?

Caremark Cambridge & South Cambridgeshire offers Home Care.

How many Carers does Caremark Cambridge & South Cambridgeshire employ?

Caremark Cambridge & South Cambridgeshire employs 30 carers.

Caremark Cambridge & South Cambridgeshire, Unit 7, Grange Park, Broadway, Bourn, Cambridge, Cambridgeshire CB23 2TA

Review from Heather S (Daughter-in-law of Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience

We have needed care for 2 members of the household for nearly 3 years. The care has been exceptional both daily visits for personal care and extended visits for family repsite time, the most being 12 days at a time. Our Mother felt safe with the carers and their care of her allowed her to be able to

feel less stress and anxiety - always greeted them with a reciprocal smile. When issues arose and extra care needed, management were prompt and thorough in their response.

Reply from Jasmine Parnham, Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for such lovely feedback. It has been a pleasure caring for both family members.

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Review from Cecily R (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience

I have had helpers on a daily basis and living in care following an operation for a month. I have been extremely happy with the care provided - especially the living in care.

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for your kind review, we are very pleased that you are happy with the care you received, we always endeavour to deliver a great care service.

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Review from Joan W (Partner of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience

Caremark are a wonderful team of caring and compassionate individuals. Heartfelt thanks for your care of my ex-husband and thank you from our two sons, too. Your office staff were so kind and understanding when we telephoned. The whole team supported and helped in every imaginable way. As we live out

of the area it was a comfort to know that he was in such safe and professional hands. All your ladies were so kind, gave him confidence, raised his spirits and cleaned his home. We can highly recommend your company. So, thank you, Caremark for your excellent service. You well deserve a 5 star rating. Wonderful ladies. An exceptional team, indeed!

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for all the kind words, we do try and give a quality service to our customers and I am very happy that you have received the level of care that we aim to give.

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Review from Jane H (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience

My mother is very pleased with the help she is getting, particularly from one specific staff member. The carers are all very kind and aware of her needs. The admin team also seems to be very organised, helpful, and flexible.

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for the review, the carers enjoy looking after your mother and we always endeavour to deliver exceptional care.

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Review from J K (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience

After breaking my leg badly I would not have been able to live at home without the support of Caremark. The carers were respectful but easy to get on with, especially those I saw most. They were prepared to do anything I needed and were courteous towards any family and friends who were visiting.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for allowing us to support you. We are happy that you have recovered fully. It gives us much pleasure knowing that we have been responsive to your needs and our support has been effective enough to enable you to now live your life without needing carers. Should you or anyone you know require our services in the future, we are just a phone call away. Always happy to support you.

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Review from S F (Widow Widower) published on 29 April 2024
Submitted via Website • Report

Overall Experience

I suffer from severe fibromyalgia, therefore I cannot give myself showers or change my bed. I'm in bed 23/24hrs only leaving bed via a wheelchair to get to the toilet and also to get easy access to food.
Without this help, I would need residential care which is way off my wish list.
I want to stay

in my home as this is where I feel most secure and comfortable.
I appreciate this support I feel I am listened to when I phone the office to express myself.
Thank you for your care.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

It is an absolute pleasure and an honour to be given the chance to support you. The ladies who come to you love you. Thank you for your very kind and thoughtful review of our service. We are always looking for ways to improve. Our aim is to support our clients to live in their own homes with whatever support we can give them, for as long as they want. It gives us great pleasure to be able to do that for you. If there is anything more we can do please don't hesitate to call us.

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Review from Pip A (Daughter-in-law of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience

I would recommend Caremark to anyone. We had live-in for my father-in-law from the end of August 2023 until the end of March 2024 and they were absolutely brilliant. They cared for him with respect and gentleness, as if he were their own family member. He lived with us, so they became part of our family

too. They were supportive of us but also gave us privacy. We can't thank them enough for all they did through what was a difficult and, ultimately, very sad time. Quality care with compassion is just what anyone would want.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Your very kind and thoughtful review of our services means a lot to us. We are happy to hear that we have been a blessing to your father-in-law and your family. You welcomed us and were always very kind to our carers. At Caremark Cambridge, we aim to provide care and support for the client and their family because family is important to us; thank you for welcoming us into your family. We have loved every minute spent with you and your father-in-law. What an amazing gentleman, always cheerful. Please remember we are there for you. Feel free to drop in for a chat and a cuppa

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Review from Richard V (Son of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience

Staff at Caremark moved quickly to assess and support my mother when family carers were feeling overwhelmed with my mother’s challenging behaviours - due to her Alzheimer’s Disease and her feeling unsettled in a different environment.
The carers that were placed with my mother were kind and professional

and provided some much-needed respite for the family.
Caremark is always going to be my first choice when choosing a care agency to support a family member.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for your very kind and thoughtful review of our services and our staff. We are truly honoured that you entrusted the care and support of your mother to us. We never take anything for granted. We are happy to hear that your family were able to get some much-needed respite. Your review will help to motivate our care staff who will be happy knowing that they have managed to make such a positive difference in the lives of our clients and their families.

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Review from Mark W (Son of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience

Really responsive, really helpful, really caring. All the people I spoke to were lovely and they made a very stressful experience very easy for me. Also very impressed with the quality and details that we went into, and the way that all staff stick to the processes.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

We really appreciate your very kind and thoughtful feedback, it means everything to us and will certainly be received by our staff with a lot of gratitude. We understand how emotionally and physically demanding it can be on families when they have to put care in place for their loved ones. We are always available and go a step further to provide aftercare wherever possible. Please get in touch if there is ever anything more we can do to support; our customers and their family become family to us and family comes first.

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Review from Sandra D (Wife of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care and kindness given to my husband since November by the ladies from Caremark. Even when care has been demanding because he's been especially poorly, they have all been patient and concerned to do the best for him. I have never been left out of the picture, the

carers always referred to me if decisions needed to be made. It's been a blessing to have so much ironing done!
I have been very appreciative of the support received personally from the care manager. She has shown genuine interest in my welfare, phoning to see how I am and to offer advice on how to look after myself.
An exceptional home care provider and when my husband returns home after four weeks - respite for me - I will welcome them being with us once again.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you so much for your kind and very thoughtful review of our services. It means a lot to us to hear that we have been a blessing to both you and your husband. At Caremark Cambridge, we aim to provide care and support for the client and their family because family is important to us; we are a family. Thank you for welcoming us into your family. We have loved every minute spent with you and your husband and the therapy that comes with ironing. We are eagerly awaiting the honour of being able to continue with that support when he returns from respite. Meantime, please remember we are there for you 24/7; caring is at the heart of everything we do.

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Review from Matthew C (Son of Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience

Very communicative and responsive staff at the office. Carers, for the most part, worked very hard and diligently in looking after my mother at home, in often challenging circumstances. The family appreciated it.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for taking the time to review our services. It means a lot to us that you found us very communicative and responsive. Our staff at the office and our carers are devoted to providing the highest quality of care to all our customers, giving their families and loved ones a much-needed break, assured of our support. Thank you for acknowledging that our staff worked very hard and diligently in looking after your mother at home, in often challenging circumstances. We are happy to hear that your family appreciated it. We were honoured that you entrusted her care and support to us. We will miss your mother as she's gone into a care home now. We wish her all the best. Remember we are only a phone call away should you need any further support from us. We would love to hear from you.

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Review from Margaret H (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience

I felt it was about time I leave a nice review regarding Caremark, seeing as I have been with them for four years now. They do a brilliant job every day and I cannot emphasise enough that they have made a big difference to my quality of life. They have looked after me with utmost care and kindness;

their carers are of incredibly high standards. I have three carers whose care is truly special! You know who you are ladies! You guys have looked after me with care that could not be better. You have looked after me with such compassion following a very stressful and painful illness. I think it's fair to say without Caremark I would probably not be here. Thank you guys, you are all superstars!

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for your very generous review. We appreciate you. You are one of our longest-term customers and we have enjoyed every minute of supporting you. Our staff enjoy spending time with you and really look forward to your visits, both for the care support and for the social visits.
If there is anything more we can do, we are just a phone call away.

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Review from David C (Son of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

Very good care with dignity, even when staff shortages we had visits from staff.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you so much for your very positive review. Thank you for your patience and understanding during the times we were short-staffed, in the past.
We can assure you that we have since managed to recruit both locally and internationally; are well-staffed and available to offer more support if needed. Our staff really enjoy supporting your mom who is always chatty and pleasant with everyone. We also appreciate the amazing support and feedback we always get from your family. Please do not hesitate to get in touch if there is any way we can support more.

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Review from Linda M (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience

Fantastic carers, very conscientious and so nice and kind towards my 86-year-old mum. It has greatly increased my peace of mind and Mum’s care and comfort. Caremark has also dealt with some short-notice rota changes due to sudden hospital trips. They have been very flexible and patient with rearranging

things to get back to caring for Mum once she was discharged. I would really recommend them.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

It's an absolute pleasure being able to support your mom. Thank you for the opportunity, we feel honoured.
Glad to hear that our support of your mom has afforded you peace of mind. We always endeavour to care for the client and their family, that's at the heart of who we are and what we do.
We appreciate your feedback, it's a great part of what helps to keep our staff motivated.
We are only a phone call away whenever you need us.

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Review from Peter R (Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience

Although my care requirements have been very much light touch following an operation, I have been impressed with the whole operation right from the assessment through to my final visit. All the staff have been efficient in their tasks, convivial conversationalist and friendly personalities. I cannot

fault the service I received.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

It's been an absolute pleasure supporting you. Thank you for taking the time to give us this feedback, it means a lot to us.
Should you require support with anything at all, please do not hesitate to contact us.

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Review from Martin K (Son-in-law of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience

Caremark's carers are the best! Kind, friendly and very patient and take their responsibilities seriously. My wife and I are delighted with the care provided to my wife's father, (96 years young!) in washing, dressing and providing basic care. Having met one of your carers recently I was very impressed

indeed with her dedication. You should all be proud of yourselves! Jolly well done!

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for your thoughtful encouragement which we will convey to our team. We are happy to hear that you are pleased. It is truly a pleasure to be able to support your dad. The support and prompt responses from you, his family, have made our job so much easier. If there is ever anything more we can do, we are just a phone call away.

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Review from John B (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience

I just wanted to write to say how wonderful you, your organization and your team have been. It must have been clear to you that this was always going to be a short assignment and yet your team immediately set up a care programme for mum and provided some super carers. As a result, we were able to keep

mum at home. At no point did you treat us differently just because this was going to be a short term. You should be proud of your organization and culture. Thank you again for being exactly the type of organization people need in their time of need.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for your very kind and thoughtful message. It was a real honour for us to be able to support your mum's care and support needs, even though for such a short term. Thank you for allowing us to be a part of your family and welcoming our carers into your home. Your positive feedback means so much to us and will be conveyed to our staff. We are available to continue to support your family at this difficult time, please do not hesitate to contact us.

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Review from P M (Next of Kin) published on 19 December 2022
Submitted via Website • Report

Overall Experience

Care for this client has been ongoing since October on a 24/7 live-in basis. At the time of searching for a new care provider, there had been a lot of issues, including safeguarding with the previous company. We were understandably concerned about hiring in a new provider. The assessment process was

comprehensive and covered all aspects of the care needed for this client. He can be very demanding and is often confused which needs careful handling if things are not to escalate. I felt listened to and understood by the assessor and the proposed carer who also attended. Because of my health I was unable to make the trip home safely so I was able to witness the high standards of care and attention to detail observed by the carer as well as his kindness and happy disposition which he uses with good effect on the client to "jolly him along". The carer is a swift learner who fitted into the household immediately and started establishing his own routines around daily running of the house.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for taking time to review our services. We are especially happy to hear that you felt listened to and understood by the assessor and have found the live-in carer to be a great companion and support for the client, with his kindness and happy disposition that you have kindly noted. Sorry to hear that your health has continued to be of concern. We are always happy to support in any way possible, we are only a phone call away.

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Review from Patricia L (Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience

I've been with Caremark for a couple of years having been recommended by a friend whose mother had been in their care. I had been hospitalised following a serious fall. Right from the start - interview with Caremark organiser - and visits on a regular rota since then, the care delivered has been impeccable.

All the carers who have visited me have been 100 per cent professional, yet have established a relationship that has become a friendship. Getting undressed in front of anyone has always been an embarrassment for me but all my carers have been so understanding. I always feel that the 'social side' of my visits is as important as the physical help, as on many days of the week the carer will be the only person I see. A happy chat over a quick cup of coffee before they leave invariably brightens my morning and thus improves my mental health. I really look forward to these very special ladies coming to care for me.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for your heartwarming review of our care and support services; we are happy that you have considered our services to be impeccable. Our carers truly look forward to visiting you and all our clients; it means a lot to us that you entrust us with your care and support needs. Our gratitude to your friend for connecting us. We are happy that you are pleased with Caremark Cambridge's professionalism and friendship. Please do not hesitate to let us know if there is anything else we can do to support further; we are happy for you to call the office anytime.

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Review from John P (Client) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience

We are very happy with the carer and the company's backing.
Thank you Caremark.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

We appreciate your feedback and that you have taken the time to let us know that you are happy with our carers and our services.
It means a lot to us that you have chosen us to provide care and support for you. If there is anything more we can do for you, please call our offices, we would love to hear from you.

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