Caremark Cambridge & South Cambridgeshire

Unit 7, Grange Park, Broadway, Bourn, Cambridge CB23 2TA
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9.7 37 Reviews
  • Caremark Cambridge & South Cambridgeshire, Cambridge
Caremark Cambridge and South Cambridgeshire is a Homecare company who offer the highest standard of professional care and support to people in need who choose to remain living in their own homes. They encourage and promote the independence and safety of all of their customers and ensure that peoples values and rights such as dignity, beliefs and freedom of choice are respected at all times.

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Care Provided by Caremark Cambridge & South Cambridgeshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robert Johnstone (Managing Director)

Funding & Fees Guide for Caremark Cambridge & South Cambridgeshire

  • Prices

  • £33.00 per hour Mon - Fri
    £38.00 per hour Sat & Sun
    £66.00 per hour on the 8 Public Holidays
    £1350 + £50 food per week for live-in care + £120 per public holiday

  • Please contact us for any other ad-hoc prices, long sits, overnight care etc.

Caremark Cambridge & South Cambridgeshire Reviews (37)

Total of 37, showing 21-37
9.7

Caremark Cambridge & South Cambridgeshire has a Review Score of 9.7 (9.719) out of 10, based on 15 reviews in the last 2 years. Over all time Caremark Cambridge & South Cambridgeshire has 37 reviews.

Overall Experience

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Date Published

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Review from P M (Next of Kin) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for this client has been ongoing since October on a 24/7 live-in basis. At the time of searching for a new care provider, there had been a lot of issues, including safeguarding with the previous company. We were understandably concerned about hiring in a new provider. The assessment process was
comprehensive and covered all aspects of the care needed for this client. He can be very demanding and is often confused which needs careful handling if things are not to escalate. I felt listened to and understood by the assessor and the proposed carer who also attended. Because of my health I was unable to make the trip home safely so I was able to witness the high standards of care and attention to detail observed by the carer as well as his kindness and happy disposition which he uses with good effect on the client to "jolly him along". The carer is a swift learner who fitted into the household immediately and started establishing his own routines around daily running of the house.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for taking time to review our services. We are especially happy to hear that you felt listened to and understood by the assessor and have found the live-in carer to be a great companion and support for the client, with his kindness and happy disposition that you have kindly noted. Sorry to hear that your health has continued to be of concern. We are always happy to support in any way possible, we are only a phone call away.


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Review from Patricia L (Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Caremark for a couple of years having been recommended by a friend whose mother had been in their care. I had been hospitalised following a serious fall. Right from the start - interview with Caremark organiser - and visits on a regular rota since then, the care delivered has been impeccable.
All the carers who have visited me have been 100 per cent professional, yet have established a relationship that has become a friendship. Getting undressed in front of anyone has always been an embarrassment for me but all my carers have been so understanding. I always feel that the 'social side' of my visits is as important as the physical help, as on many days of the week the carer will be the only person I see. A happy chat over a quick cup of coffee before they leave invariably brightens my morning and thus improves my mental health. I really look forward to these very special ladies coming to care for me.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for your heartwarming review of our care and support services; we are happy that you have considered our services to be impeccable. Our carers truly look forward to visiting you and all our clients; it means a lot to us that you entrust us with your care and support needs. Our gratitude to your friend for connecting us. We are happy that you are pleased with Caremark Cambridge's professionalism and friendship. Please do not hesitate to let us know if there is anything else we can do to support further; we are happy for you to call the office anytime.


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Review from John P (Client) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carer and the company's backing.
Thank you Caremark.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

We appreciate your feedback and that you have taken the time to let us know that you are happy with our carers and our services.
It means a lot to us that you have chosen us to provide care and support for you. If there is anything more we can do for you, please call our offices, we would love to hear from you.


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Review from Sally N (Daughter of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five stars are not enough to express my opinion of Caremark. Quite simply the most superb, professional and caring agency I have come across. The care for my mother - and myself too, has been absolutely superb. Without exception, every carer who has come into our home over the past few years has been
brilliant. Professional, caring, kind and efficient, going above and beyond to ensure my mother's needs were met with love, care and humour. The care and support given to me too has been beyond words. In the hardest of times, all the girls have kept me going and so many of them felt like part of my family. To see how well they cared for my mother and how much they truly cared for her has meant so much. Thank you from the bottom of my heart.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

A heartfelt thank you for your very refreshing review and the depth of emotions it evokes in us as care providers for your mom. It means a lot to us that you were pleased with our care and support for your mom and also appreciated our relationship with you. Thank you for acknowledging that you felt that we also cared for you; because we do. Family is at the heart of everything we do. At Caremark we care for the client and also support their family and friends. It was an honour and a privilege to be entrusted with care for your mom. We will continue to be there for you, we are only a phone call away; please drop into our office for a cuppa at any time.


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Review from Tony B (Grandson of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a client of Caremark since December 2020. Some of her requirements for care have naturally increased and/or altered during this time but the quality of care she is given and the kindness and support that the ladies from Caremark all provide to her are exemplary. My grandmother
really looks forward to her care visits. As her family, we know she is being fully supported in maintaining her independence and, in turn, this allows her to continue to live in her own home. Thank you to the entire team at Cambridge Caremark who are involved with my grandmother's ongoing care and support.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

A heartfelt thank you for taking the time to review us. We are happy to hear how your grandmother looks forward to our carers coming to support her. Thank you for appreciating the quality of care we provide; our clients are very important to us and there is nothing too big or too small. If there is any way we can support further, we are only a phone call away. Thank you again.


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Review from Monika K (Daughter of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our 95-year-old mother has dementia and macular degeneration. The carers provided by Caremark have all been very caring, professional and efficient. We are very happy to leave Mum at home in their care. Caremark management are always available, very approachable and willing to help resolve any problems.

Reply from Perpetua Tirivangani, Registered Care Manager at Caremark Cambridge & South Cambridgeshire

Thank you for taking the time to review us. We are happy to hear that you feel confident to leave your mum in our care. We will always endeavour to do our best for all our clients. Remember, should you need extra support with anything, we are only a phone call away.


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Review from Jo P (Daughter of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff at Caremark have been looking after my dad who has dementia for the last couple of years. Dad always seems to have enjoyed their visits and he has been looked after very well. I wouldn't hesitate to recommend them to anyone seeking help for a loved one.

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Review from Caroline L (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been a godsend!
To begin with, Mother (nearly 99 and living in her own home) just needed help once a week to have a bath. Subsequently, the visits had to be upped and are now three times a day, seven days a week. Caremark always answer the telephone swiftly, listen, help with decision
making and sort out the issue or a new rota the same day. The manager does a wonderful job in providing the care needed and the carers are all friendly, empathetic and un-fussed regarding the personal care needed and seem to be unfailingly upbeat and kind. One of the carers and my mother seem to have formed a very special relationship and her going for five of the seven days provides some sort of continuity.

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for the review Caroline, I am really pleased that we were able to deliver a great level of service to your mum and you, we pride ourselves on looking after our clients to a high standard and your comments are really appreciated.


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Review from Paul E (Son of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark is a friendly, professional company that goes above normal duties and are good with doing extra jobs and details, which makes all the difference in keeping daily routines going in the home when caring for an elderly parent. I can recommend them as one of the best in South Cambridge.

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Paul, thank you for the review. We always try to look after our clients in the best possible way and will continue to try and improve the level of care we deliver.


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Review from Ann W (Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, the staff at Caremark Cambridge and South Cambridgeshire are amazing, nothing is ever too much trouble for them and they are always happy to help. They are kind, thoughtful and most importantly they are very efficient and always on time. I am very happy with the service they provide and would
not hesitate to recommend them to my friends and family.

Reply from Robert Johnstone, Managing Director at Caremark Cambridge & South Cambridgeshire

Thank you for the very kind words, I am really pleased that you are receiving the level of service we would expect you to receive.


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Review from Karen L (Daughter of Client) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with how quickly the care we required was organised for us. The carer they supplied, soon settled in, and within days my father was responding well and she was great support and help to my mother too. Unfortunately, my father is now in a nursing home but if he gets well enough
to come home we would love the same carer to come back.

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Review from C E M (Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I underwent open-heart surgery on May 30th 2019. I am 76 years old and live alone, knew I would need help afterwards, even for simple tasks, and engaged Caremark in advance, initially for 2 hours/7 days, later 1 hour/5 days; 10 weeks in total.


I felt very secure with this organisation, e.g. my

hospital discharge date kept changing but the supervisor and the first carer were on my doorstep the day I returned home. The supervisor had earlier taken note of my circumstances; new carers were introduced and briefed by an earlier carer; they arrived punctually or phoned to say if there was a snag. I found them delightful people, intelligent and well-mannered, prepared to do anything to help me and to do it quickly and to high standards: washing, cleaning and ironing, shopping, accompanying me on my regulation walks, keeping me company, changing light bulbs, cleaning silver. They had clearly been professionally trained in basic security matters. I shall miss them.

Reply from Robert Johnstone at Caremark Cambridge & South Cambridgeshire

Thank you for your kind words, I am very pleased that you found our service was of a high standard and I really appreciate you taking the time to write the review.


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Review from Jane D (Daughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service and the carers are lovely and will do anything to help my mother to prepare for the day.

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Review from Spencer M (Son of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very anxious in making the right decision for our mother as she is starting to struggle with the early stages of dementia. The help/support we received from the Caremark Cambridge team has been outstanding. They have been so friendly/caring with our mother, she now looks so forward to seeing
them every day.
Thank you so much for your professional support.

Reply from Robert Johnstone at Caremark Cambridge & South Cambridgeshire

Thank you for your kind words, we are very happy to be looking after your mother and pleased that you are happy with the service.


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Review from Nick R (Nephew of Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, the team would not do enough for my uncle.


Having had previous experience of care teams we were worried.


It is no exaggeration to say Caremark Cambridge & South Cambridgeshire were 100 times better.


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Review from Ron R (Nephew of Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed by the care my uncle is receiving from Caremark. All the carers are trained to a very high standard with a positive 'can do' attitude. My uncle has gone from one visit a day to three visits a day very quickly. Caremark responded to his requirements extremely quickly with no fuss at
all. I would strongly recommend Caremark as a competent and caring care provider.

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Review from Hamish W (Son of Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient, caring, professional. Very happy with service and flexibility of support.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Caremark Cambridge & South Cambridgeshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Caremark Cambridge & South Cambridgeshire is calculated as follows: ( (70 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 89 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Cambridge & South Cambridgeshire is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Robert

Robert Johnstone

Job Title: Managing Director

Joined: 2018

Having worked for many well-known Retailers over the last 30 years including B&Q and Superdrug and more recently being employed as the Operations Director for B&Q's parent company Kingfisher in Russia I wanted to open my own business and do something completely different. My wife and mother-in-law both work in home care and I found myself being excited by the opportunity of setting up a new business where I could add something back to the community by looking after people in their own homes and giving them a better quality of life through a well trained and caring team of support workers.


Tracey

Tracey Johnstone

Job Title: Director

Joined: 2018

Working in care for several years and being passionate about delivering the best standards of professional care and support it made sense for my husband and me to open the Homecare business where we can offer our services to the local community. Given the growing need for Homecare, I am looking forward to ensuring our clients in Cambridge and South Cambridgeshire get the level of service they deserve.


Jasmine

Jasmine Parnham

Job Title: Care Manager

Joined: 2020

I joined Caremark in July 2020 after always wanting to work in healthcare. I am passionate about providing a high-quality care service and ensuring people can remain happy and comfortable in their own homes. I was delighted to be offered the opportunity of becoming a Care Manager as it means I can continue working with both clients and carers to make sure we are providing the best service possible.


Mel

Mel Palmer

Job Title: Care Coordinator

Joined: 2019

Mel has over 10 years of care experience in both office and field roles and her real passion is looking after people. Mel has built up a great rapport with many of our customers and is now doing a great job in the office where she can influence and look after all of our customers.


Jess

Jess Woods

Job Title: Field Care Supervisor

Joined: 2022

Having worked in Hospitality for several years I decided to join Caremark Cambridge in August 2022 to try a different career and learn new approaches to working in a new sector. Working in care has been really rewarding and given me a lot of satisfaction, I am really looking forward to taking on the new challenge of the Field Care Supervisor role.


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