D Osteen Home Care Support

Oxford House 12-20, Oxford Street, Regus, Newbury RG14 1JB
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9.6 54 Reviews
  • D Osteen Home Care Support, Newbury
D Osteen Home Care Support is a privately owned domiciliary care agency operating in the heart of Newbury covering the areas of Thatcham, Hermitage, Newbury and Cold Ash.

The company was set up by two professionals with nursing experience and an extensive background in the healthcare industry.

The agency specialises in caring for people in the comfort of their own homes and take pride in the highest quality of care they provide and continue to maintain high standards of care.

D Osteen believes in going the extra mile to make every visit count. Services are person-centred and fit around clients enabling them to make decisions, maximising life opportunities and giving people choice and control in the way care and support is provided

The staff are the key to the success of the business and they take pride in providing competent and well-skilled staff to deliver a friendly, caring and professional service.

Staff are DBS cleared and receive continuous training and development that meets CQC standards.

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Care Provided by D Osteen Home Care Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • D Osteen Ltd
  • Person in charge
  • Dhelliwe Ngonyama (Manager)

Funding & Fees Guide for D Osteen Home Care Support

  • Prices

  • £20 per hour

D Osteen Home Care Support Reviews (54)

Total of 54, showing 1-20
9.6

D Osteen Home Care Support has a Review Score of 9.6 (9.611) out of 10, based on 9 reviews in the last 2 years. Over all time D Osteen Home Care Support has 54 reviews.

Overall Experience

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  • 13
  • 1
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Date Published

54
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4
9
45

Review from S H (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this home care provider. I have great faith that my mum has the best care. She is very happy and looks forward to them coming. I'm always very sure that they will contact me if a problem arises.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much, we appreciate your positive feedback.


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Review from James S (Son of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at D Osteen have been providing waking and sleeping nights for my mother for the last 13 months. They have been truly exceptional. They stepped in quickly to deal with a difficult set of circumstances and have been professional but always with a soft caring approach. They have also been flexible,
adjusting support as the months progressed. We have never had any issues with timeliness and they have regularly gone above and beyond. We feel very grateful to have had them for so long and wouldn't hesitate to call on them again if required. 5 stars / 10 out of 10 / A*

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you so much for your feedback. We are grateful that we were able to support the family when you needed help the most.


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Review from D W (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the manager and her night team. Communication is always prompt. Detailed accounts and observations recorded for the family. Good access to the night care reports regarding the client. The manager is always cheerful and pleasant likewise her team of lovely carers. They have helped
the client to settle at night and seen to her anxieties and needs. As a family, we have been delighted with the attention to detail and the concern shown towards the client. Thank you. We would highly recommend this company to anyone who has similar needs. Thank you!

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you so much for your positive feedback. I am glad that we were able to support you. It's good to know that access to our digital care records was reassuring as you could see care recorded when staff had attended to mum.


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Review from Helen T (Wife of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

D Osteen has been caring for my husband for 2 and a half hours each week, enabling me to carry on running my choir. (A great boost mentally) I have been particularly impressed by the good relationship they have developed with him despite his dementia and with the calm way they cope with any difficulties.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback and encouraging words. Glad our team are able to support you both.


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Review from Elizabeth J (Friend of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, never missed a call since service started July 2022, always courteous and caring to the client, always goes the extra mile for the comfort and wellbeing of the client.
Any concerns regarding the client reported immediately to the next of kin.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for your support. We appreciate it a lot as a team and your positive feedback motivates us to keep doing our best.


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Review from Lorraine R (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super care. Can't fault what you do for Mum, beyond your duty of call.
Constant feedback team has looked after Mum for the last eighteen months.
Would highly recommend this team for loved ones' care.
Always listen to us when we have a question or a concern.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your positive feedback, you motivate our staff to consistently provide good quality of care that we are all proud of.


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Review from W C (Client) assisted by family/friend published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carer never arrives on time, sometimes they can be an hour late, then only stay 15-20 minutes and they sit at the table filling in forms on their phone. Those carers that do stay for 30 minutes sometimes offer to make a coffee or heat up a ready meal.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

As a team, we are very sorry to hear of your experience. Even more sad to hear of it on this platform. Several senior members of the team have seen you on a weekly basis and have enquired about your experience and you have given them positive feedback week in, and week out. No family members or yourself have expressed any concerns to management which have led to us not having the opportunity to address any issues. Our care records are electronic and staff complete these on phones hence the writing of staff on phones. When staff have been delayed due to roadworks a member of staff has called you and informed you ahead of time. When staff have attended to your calls you have declined for them to do anything as you would like to maintain your independence. Unfortunately, we have no control over the delays caused by roadworks. Our aim is to provide the best possible care to those we support and it is something we take very seriously. We can only apologise for your experience.


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Review from Roger D (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have benefited from the service provided by D Osteen Home Care Provider for over a year. While my wife was at home, we had four visits each day, including washing, dressing and breakfast in the morning and getting to bed in the evening, plus preparation of two meals. Since my wife's death in November,
I have had two meal preparation visits each day, except for the occasions when I go out for a meal. On these visits, the carer does other jobs, such as bed-making, emptying refuse bins, etc. I have found this home care service extremely helpful, making a big contribution towards my quality of life. The carers really do care and I have come to regard them all, without exception, as friends.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you so much for your heartfelt feedback and encouraging words. Thank you for appreciating each and every one of us.


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Review from Tina R (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful, I feel safe in the knowledge that my mum is being well looked after from a very caring team of people. Totally trustworthy and good communication. Definitely would recommend D Osteen Home Care Support.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for your comments and having confidence in our service.


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Review from Anne A (Wife of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have absolutely no complaints, always on time. Extremely caring staff, a pleasure to have them in our home.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for feedback, our staff always endeavour to provide a high standard of care to all our service users.


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Review from J J (Client) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers have been efficient, caring and helpful. They work very hard and are always caring.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback and that you found our staff consistent in the care they provide.


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Review from Margaret S (Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very, very good.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your kind and encouraging feedback.


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Review from Dorothy P (Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than satisfied with my care package and very happy with my treatment from the carers. They are a lovely lot of girls.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. It's good to know you are happy with the care provided by our staff.


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Review from D H (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful service. My elderly mother felt safe and comfortable with all the carers looking after her, they were patient and empathic towards her and extremely respectful towards her and her home. A first-class company with first-class carers. Thank you for looking after my mum.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for your wonderful feedback, you motivate us to keep up the good work.


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Review from Beryle G (Client) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most wonderful girls - help with everything. I love them all, help in all ways.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We are glad that you find our staff helpful.


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Review from Brenda D (Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have received excellent care from all the staff who have helped us. We have become friends and enjoy their visits. I would recommend them very warmly.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. Our staff continue to take pride in providing excellent care to our customers.


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Review from Michael J (Client) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of our first meeting, I have felt comfortable and very satisfied with the care that I receive. I am really happy to continue the association. All the managers are very experienced and lead their staff, who are also excellent. Very well done.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your review. We always endeavour to provide excellent care.


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Review from A R (Client) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team seemed to be professional at most times, they were courteous and easy to deal with and get on with the job n hand in a helpful and motivated manner.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. I am glad that you found our staff professional, helpful and motivated in their work.


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Review from Thomas B (Client) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Without the care of the nurses, I could not function. Excellent carers.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We try our best to go the extra mile and put the needs of our clients first.


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Review from Barbara T (Client) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very helpful and it was to everyone regardless of who they were.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback, I am glad you found our team of staff helpful.


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for D Osteen Home Care Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for D Osteen Home Care Support is calculated as follows: ( (47 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 53 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for D Osteen Home Care Support is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Dhelliwe

Dhelliwe Ngonyama

Job Title: Registered Manager

Joined: 2018

Having been a nurse for over 20 years, I continue to be passionate about looking after clients making a difference and bringing positive outcomes to people’s lives. We work as a team At D. Osteen Homecare Support and go the extra mile in providing care for those who need our services the most


Eli

Eli

Job Title: Senior Healthcare Assistant

Joined: 2021

I have been a carer for over 3 years. I enjoy going the extra mile. Nothing is ever too much or too difficult when you care for others. I enjoy working closely with my team leaders keeping them up to date regarding our customers.


Isa

Isa

Job Title: Senior Healthcare Assistant

Joined: 2024

I have been a carer for over 7 years and looking after people from all walks of life.


Chi

Chi

Job Title: Senior Health Care Assistant

Joined: 2022

I love my job and enjoy caring for people. I enjoy building good rapport with our customers and work well in our team. I also enjoy continuous learning to improve the care we provide.


Trisa

Trisa

Job Title: Bank Care Coordinator

Joined: 2018

I have been a mental health nurse for over 26 years and enjoy caring for people from all walks of life.


Frequently Asked Questions about D Osteen Home Care Support

What Type of Services does D Osteen Home Care Support offer?

D Osteen Home Care Support offers Home Care.

How many Carers does D Osteen Home Care Support employ?

D Osteen Home Care Support employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact D Osteen Home Care Support to verify any information. View our terms and conditions. D Osteen Home Care Support has an Enhanced Service – more info.