D Osteen Home Care Support

Oxford House 12-20, Oxford Street, Regus, Newbury RG14 1JB
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9.6 54 Reviews
  • D Osteen Home Care Support, Newbury
D Osteen Home Care Support is a privately owned domiciliary care agency operating in the heart of Newbury covering the areas of Thatcham, Hermitage, Newbury and Cold Ash.

The company was set up by two professionals with nursing experience and an extensive background in the healthcare industry.

The agency specialises in caring for people in the comfort of their own homes and take pride in the highest quality of care they provide and continue to maintain high standards of care.

D Osteen believes in going the extra mile to make every visit count. Services are person-centred and fit around clients enabling them to make decisions, maximising life opportunities and giving people choice and control in the way care and support is provided

The staff are the key to the success of the business and they take pride in providing competent and well-skilled staff to deliver a friendly, caring and professional service.

Staff are DBS cleared and receive continuous training and development that meets CQC standards.

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Care Provided by D Osteen Home Care Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • D Osteen Ltd
  • Person in charge
  • Dhelliwe Ngonyama (Manager)

Funding & Fees Guide for D Osteen Home Care Support

  • Prices

  • £20 per hour

D Osteen Home Care Support Reviews (54)

Total of 54, showing 21-40
9.6

D Osteen Home Care Support has a Review Score of 9.6 (9.611) out of 10, based on 9 reviews in the last 2 years. Over all time D Osteen Home Care Support has 54 reviews.

Overall Experience

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Review from Susan M (Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that this care team are absolutely amazing. They are kind, caring, respectful, compassionate, reassuring and encouraging. I feel privileged to have them caring for me. When I have been upset or worried about anything they have always talked me through it and reassured me and pointed
me in the right direction of further help available if needed. The team have always been respectful of family members, also so efficient and happy in their work.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for the positive feedback. I am glad you found our staff kind, caring, respectful and compassionate. It encourages our staff to keep up the good work knowing they are making a difference to our customers and their families.


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Review from R W (Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care, the staff have been excellent. Can't fault the service.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. I am glad that you are happy with the care.


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Review from Margaret L (Client) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the girls and they are always happy to do anything they can for you.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for your feedback. I am glad you find the staff helpful.


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Review from Claire M (Daughter of Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely pleased with the support and care that D Osteen provides for my mother and her partner. The level of care they provide cannot be faulted and we are in regular contact to discuss areas of concern or needs. As a team, you make my life so much easier than it would otherwise be and for that,
I cannot thank you enough.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback and your support which helps us do the work we all love and enjoy.


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Review from Trish B (Daughter of Client) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy with all the carers she has been having visit her. They are very friendly and treat her with dignity and respect. The management is brilliant too, you all work as a fantastic team. I would definitely recommend you. Thank you all for the excellent care you give to Mum.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. It’s also the support you give us that helps us work together as a team.


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Review from P H (Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

D Osteen is a firm of carers who care for people and also care about them. Cleanliness is important, both personal cleanliness and cleanliness in one's home surroundings. Hence the one hour weekly cleans. My day starts with a wash, a joint effort of the carer and myself. There is great importance laid
on medication and ensuring that the correct medication is taken. Then follows breakfast I have four egg mornings a week, given the option of boiled, poached or scrambled and fruit juice. It is a very nice breakfast, the carers are good cooks. On returning to my bedroom I find it has been tidied, the torch that had rolled under the bed has now been put back in its place by the bedside clock and the cup I left in the bedroom has already gone back in the kitchen - so I needn't have asked about it, it had already been done. This is the remark I associate with D Osteen - 'things are done before you ask for them.'

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for your feedback. We take pride in going the extra mile in the care we provide.


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Review from L E (Wife of Client) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

These carers are amazing and their care of my husband has helped me get through a very difficult time due to the loss of our daughter. Nothing is too much trouble and they have helped in solving problems which were not investigated by our GP. I have already recommended their service.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We are grateful that you gave us the opportunity to support both of you at such a difficult time in your lives.


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Review from R G (Client) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided, very friendly personnel.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We are happy to hear that you found our staff friendly and our services person centred


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Review from John F (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and considerate.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We are very pleased that you found our staff very caring and considerate.


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Review from Diana C (Client) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone from this company to be kind, extremely efficient, and helpful. They certainly "go the extra mile" and you are cared for with dignity and respect.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We all try our best to be helpful where we can and go the extra mile.


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Review from Maureen M (Client) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone who has been to see me are very nice and helpful.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We all try our best to go the extra mile.


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Review from Betty G (Client) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff cheerful, helpful, and caring. They are willing to do various tasks and have respect for us and our home. Their service has been of great benefit to us and helped us through a difficult time.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback, we try by all means to provide a professional, cheerful and caring service.


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Review from Helen M (Daughter of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are absolutely delighted with this care provider. They have great expertise. Nothing is too much trouble. They made Mum very relaxed and comfortable.
All the ladies are so kind and caring and we consider them to be at the top of their field.
We would advise anyone to use this lovely
and very efficient care provider.
We would certainly use them again.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. Your comments encourage us to continue to provide an excellent standard of care to everyone who comes into our care.


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Review from Heather C (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The D Osteen team were brilliant with Mum right from the start. Helped us make sure Mum was safe, reviewing the set-up and routine at home. Mum was well looked after, carers were reliable and very caring. Highly recommended.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We are glad you were happy with mum’s care.


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Review from Eric S (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very caring and professional organisation. I would recommend them to anyone as a reliable, caring business and should I need care in the future, that would be my first choice.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for your feedback. We try and provide a professional and caring service to everyone who is in our care.


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Review from G G (Client) assisted by family/friend published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

High standards set to reassure me at every stage. The staff gave always treated me with respect and have always been punctual. Every effort has been made to send the same staff on a regular visit so I have got used to them. They are always cheerful and encouraging.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much for your feedback. We always try and send the same carers all the time that way there is continuity in care and staff are able to have a rapport with the client.


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Review from V H (Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that I am receiving. The carers are very friendly and respectful, always talking to me as a person not an 'OAP', always ask if I require anything else before leaving. I would highly recommend these carers.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you very much. We always endeavour to provide and maintain an excellent standard of care to our clients and their families.


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Review from Alan L (Son of Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my 92-year-old mother who suffers from C.O.P.D made a full recovery from a chronic chest infection. The care she received by the carers was over and beyond their duties with utmost professionalism, which in turn prevented her going into hospital, enabling her to remain in her own home surroundings
as she suffers from dementia as well. The thought of hospitalisation at this present time was unthinkable for her and our family. A massive thank you to all the team.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We try our best to provide the best care and in turn enable clients to remain in the comfort of their own homes.


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Review from Bill M (Brother of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is 90 years old and has dementia. He is quite isolated as he lives alone. He has been very happy with his carers. They are reliable, kind and very professional. He has had bad experiences with previous carers and when he changed to D Osteen, it was a real revelation as to how good carers
could be. As well as brilliant day to day care, they have helped with various medical issues, liaising with GP's, district nurses and keeping us informed. Our biggest regret is that we are not able to take them with us when he moves to be nearer to family. We cannot praise them highly enough.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for the feedback. We are happy that your brother appreciated the support and care that was received from the staff at D Osteen Homecare Support. He is sadly missed by all the staff and management and hope he has settled well in his new home and enjoying being nearer his family.


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Review from L W (Daughter of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always polite and professional in their manner. Provide care and great moral support for the client and family. Cheerful, good listeners, respectful and a very caring team. Reliable and punctual.

Reply from Dhelliwe Ngonyama, Registered Manager at D Osteen Home Care Support

Thank you for your feedback. We care about building relationships for our clients and their families and nurture respect between our staff and clients.


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for D Osteen Home Care Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for D Osteen Home Care Support is calculated as follows: ( (47 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 53 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for D Osteen Home Care Support is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Dhelliwe

Dhelliwe Ngonyama

Job Title: Registered Manager

Joined: 2018

Having been a nurse for over 20 years, I continue to be passionate about looking after clients making a difference and bringing positive outcomes to people’s lives. We work as a team At D. Osteen Homecare Support and go the extra mile in providing care for those who need our services the most


Eli

Eli

Job Title: Senior Healthcare Assistant

Joined: 2021

I have been a carer for over 3 years. I enjoy going the extra mile. Nothing is ever too much or too difficult when you care for others. I enjoy working closely with my team leaders keeping them up to date regarding our customers.


Isa

Isa

Job Title: Senior Healthcare Assistant

Joined: 2024

I have been a carer for over 7 years and looking after people from all walks of life.


Chi

Chi

Job Title: Senior Health Care Assistant

Joined: 2022

I love my job and enjoy caring for people. I enjoy building good rapport with our customers and work well in our team. I also enjoy continuous learning to improve the care we provide.


Trisa

Trisa

Job Title: Bank Care Coordinator

Joined: 2018

I have been a mental health nurse for over 26 years and enjoy caring for people from all walks of life.


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