Bluebird Care Gosport

Fareham Innovation Centre, Daedalus Drive, Lee-on-the-Solent PO13 9FU
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9.0 37 Reviews
  • Bluebird Care Gosport, Lee-on-the-Solent
Bluebird Care Gosport is a provider of care and support for those who wish to remain living independently at home for as long as possible in Gosport and the surrounding areas.

Person-centered care is delivered by an experienced team who offer domiciliary care services from 30-minute visits to 24-hour live-in care.

Respite care is also available for families who need a break from caring for their loved ones.

The dedicated Bluebird Care team in Gosport are happy to talk to you about your care needs and encourage you to get in touch to find out more.

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Care Provided by Bluebird Care Gosport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kat Thomas (Director)

Bluebird Care Gosport Reviews (37)

Total of 37, showing 1-20
9.0

Bluebird Care Gosport has a Review Score of 9.0 (8.958) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Gosport has 37 reviews.

Overall Experience

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Date Published

37
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Review from Gordon J (Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant to have the visit, especially as I live alone (I am 98 years of age).

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for your feedback. We enjoy visiting you and hope you continue to enjoy our visits.


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Review from C A (Daughter of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided excellent care for my father since he has required extra support in his home. Care staff are very friendly, caring and kind, treating my father with respect and dignity. They have a good rapport with him, especially the ones he sees regularly. I am kept well informed by management
and the carers themselves of any problems that arise. The management team are very approachable and efficient.

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for your feedback. We are really glad that you are happy and enjoy visiting your father.


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Review from Emma C (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New experience for me. Overall, I'm very pleased. The nurses are always pleasant and always help where needed.
Staff plan not always correct.

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for the feedback. We enjoy visiting you and I am glad you are happy with the care you are receiving.


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Review from Harry G (Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied on all counts. It's difficult to read times on weekly schedule. Could the print be larger?

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for your feedback. We really appreciate it and can definitely look into getting the rota in a larger print for you.


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Review from C R (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird supported my father at home for over a year up to January 2023 as his condition deteriorated through a number of health episodes.
At every stage, the office staff were extremely responsive and managed to increase his care plan in a timely manner despite the well-known pressures on social
care generally. This included finding an excellent emergency live-in carer over the recent Christmas and New Year period.
The staff who visited and cared for Dad were invariably friendly, sociable and respectful. His two main carers were exemplary in their genuine interest and concern for him.
Social care is not a perfect world but overall Bluebird gave us splendid support and I am very grateful for their help.

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for your review. We are grateful and glad we could support your father at home. It was a pleasure getting to know him and his family, whom he always spoke so highly of. We wish your family all the best.


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Review from Cynthia M (Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the service.

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you very much for your review. We really enjoy visiting you and look forward to seeing you soon at our next coffee morning.


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Review from Elizabeth V (Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding-booked your team after an online search for care after breaking my right elbow. One staff member, in particular, was fantastic and also a staff member from the office, was completely professional in every way. Score out of ten-20+. I would highly recommend you. I have already passed your
details on to a friend.

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

We are really happy to hear your feedback and grateful that you trusted us. We wish you all the best in the future.


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Review from Rachel F (Daughter of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We had experience of a previous care agency but went with Bluebird because they did shorter visiting times. Because of our experience with another supplier, I know that Bluebird fell short in a number of areas (the other provider was far superior and also cheaper).


The management constantly came

to us with problems rather than being solution-led and just kept trying to extract more and more money. Two or three of the carers were fabulous but others were not. When we tried to change carers (which they claim to be able to and you pay a premium for) they were not able to facilitate this.


Please do your research with other care agencies before going to Bluebird.


Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for your feedback, Rachel and I can understand your frustrations in relation to the concerns you have raised. I am glad you were happy with some of the care team because they thought highly of your mother. We hope that your parents settle in well to their new home and we wish you all the best.


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Review from M P (Son of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided for my bed ridden mother.

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for your review, M P. Your mother has stolen the hearts of us all.
Take care.


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Review from J B (Daughter-in-law of Client) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt, professional service.
Clear, concise communication.
Dignity and personalised attention are a priority.
Staff are valued and happy.
Family support is excellent.
Warm and welcoming, comfortable, trustworthy and honest.

Reply from Katy Berry, Care Manager at Bluebird Care Gosport

Thank you for your note. We really appreciated your support whilst caring for this lady, and she has left a lasting impact on us all. We wish your family all the best in the future.


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Review from Angela H (Daughter of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought that all communication with the company was extremely professional. All my questions were answered and they put my mind at rest. They seemed to really care for my mother's well-being and spoke to her without patronising. She seemed comfortable in their presence, as this is the first time we
had needed a carer to visit her whilst I was away.
Overall, I was very pleased and confident to let them into my mother's house and trust them with her care. Would definitely use this company again in the future.

Reply from Katy Berry, Deputy Manager at Bluebird Care Gosport

Thank you very much for your feedback, Angela. We are glad that you felt reassured by the office team and happy with the care provided to your mother. We all enjoyed getting to know your mother and chatting about her life and family. We wish you all the best and hope to hear from you again in the future.


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Review from P L (Client) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints. I receive first-class care and I would complain if otherwise.

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Review from M D (Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company has a nice group of ladies, staff and carers. 98% of the carers were very good, and we made a few friends amongst them.

Reply from Katy Wood, Deputy Manager at Bluebird Care Gosport

Thank you for your feedback. We really enjoyed visiting both you and your wife and we wish you all the best.


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Review from M H (Friend of Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is extremely happy with the service she receives.
All the staff are very good, and at times, go beyond what is expected.

Reply from Katy Wood, Deputy Manager at Bluebird Care Gosport

Thank you for the feedback; we enjoy visiting her.


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Review from G H (Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Daily care for half an hour for help with shower and washing up. Regular carer is excellent and for days off excellent replacements. Management always responds quickly and courtesy.

Reply from Katy Wood, Deputy Manager at Bluebird Care Gosport

Thank you so much for your lovely comments. We enjoyed getting to know you and hope you are well.


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Review from V P (Client) assisted by family/friend published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Regular carers don't need reminding what to do and are generally very efficient and caring. I enjoy chatting with them when they have spare time at the end.

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Review from W T (Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have experienced Bluebird Care for approximately 18-months. During this period, I have had the same carer except for holidays and sickness. I have been pleased with all the Bluebird Care staff who have attended and contributed using Bluebird Care Gosport.

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Review from C B (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the service received and very happy with the carers.

Reply from Stuart McIndoe, Business Operations Manager at Bluebird Care Gosport

Thank you for the lovely review - we love working with you.


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Review from Belinda M (Daughter of Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend Bluebird Care highly enough. They started looking after my mum in September 2020 and helped her to stay in her flat independently until January 25th 2021, she is now in a care home. From the moment they took over her care I had peace of mind, especially being able to view their app daily
where I would see my mum was happy washed, dressed and fed. They were able to do extra visits with short notice and one occasion after a fall stayed with her after their shift until the ambulance arrived. Thank you on behalf of my mum and myself.

Reply from Stuart McIndoe, Business Operations Manager at Bluebird Care Gosport

Thank you so much for the lovely review - we really enjoyed our time with your mother and wish her well in her new home!


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Review from J B (Daughter of Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic level of care shown by all staff. Genuine and sympathetic people who treat Mum with dignity and maintain good contact with me. Always punctual with a smile, keeping Mum's spirits up during a difficult decline for her.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thank you for the lovely review, we love working with your mum.


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Current Review Score: 9.0 (8.958)

Overview of Review Score

The Review Score of 9.0 (8.958) out of 10 for Bluebird Care Gosport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Bluebird Care Gosport is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gosport is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Katherine

Katherine Thomas

Job Title: Director

Joined: 2011

After working overseas and seeing first-hand the health care that was provided, when I moved back to the UK I had the drive to work in the healthcare industry and ensure that people were receiving the best care possible.


Prior to starting with Bluebird Care, I worked in the Ambulance service, so saw the industry from a bigger perspective.


I joined Bluebird Care in 2011 as the Care Coordinator and progressed through the ranks to Care Manager. This drove my passion for top-quality care delivery and enabled me to see the different roles within the team. As the Director and owner of Bluebird Care Gosport, I firmly believe that what Bluebird Care stands for is exactly the type of quality care provision that I want to be associated with.


I judge myself daily by whether the service we provide would be good enough for one of my own family members. I believe that a healthy and fulfilled lifestyle does not stop at the front door and I am passionate about enriching the community as a whole. We have a fantastic team of compassionate and caring staff who are dedicated to delivering the best care and support.


Katy

Katy Berry

Job Title: Care Manager

Joined: 2020

I have always enjoyed working with people and after a volunteering trip in Africa, I returned knowing I wanted to work in the care sector. I have been working in independent living since 2016 as a support worker, and coordinator and joined Bluebird Care Gosport as Customer Supervisor. I was in the role for a year and enjoyed spending my working day supporting the customers in whichever way that suited them whether it be collecting essentials for them or going over for a cuppa and a chat.


Now as the Care Manager, I can support the supervisors to enrich the lives of the customers within the business as well as ensure that we are an employer of choice for the care assistants that work for us. I truly believe that a happy team is more productive and provide the best care and I look forward to keeping the morale within the team up and our mission statement followed.


Vicki

Vicki Hanlon

Job Title: Care Assistant Supervisor

Joined: 2018

grew up in a village called West End outside of Southampton until I met my now husband Simon, I moved to Gosport at age 19 and have been here ever since. I worked in retail for 10 years and then at 2 removal companies in the office for another 10 years. I felt I needed a change and looked into care work. By then I had lost most of my grandparents and missed chatting about the old days. I joined Bluebird Care almost 4 years ago now and have loved it ever since. Last year I progressed to senior carer and later last year I accepted the role of Care Assistant supervisor.


I love getting out and meeting up with the carers for observations, supervision or just to see how they are getting on as well as still getting to see our customers and covering care visits when needed.


In my spare time, I love to take my dog Bailey out on long walks and explore new areas, when we are out I’m always taking photos. I love seeing my nephew and niece who live just up the road, meeting up with friends and staying over with my mum and stepdads over the Island when I can, watching TV and cooking up new recipes when I get a chance.


Karen

Karen Perkins

Job Title: Customer Supervisor

Joined: 2022

I worked many different roles at the start of my working career, from fundraising to body piercing and hairdressing, I couldn’t quite figure out what I wanted to do. Then six years ago I entered the care sector and I have not looked back.


I started as a support worker in residential services and moved on to different companies as a senior and team leader. I am now the customer supervisor for Bluebird Care and I could not be happier. I have lived in Gosport all my life and working for Bluebird Care means that I get to support people in my local community to receive packages of care that enable them to live safely and independently in their own homes.


Frequently Asked Questions about Bluebird Care Gosport

What Type of Services does Bluebird Care Gosport offer?

Bluebird Care Gosport offers Home Care.

How many Carers does Bluebird Care Gosport employ?

Bluebird Care Gosport employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gosport to verify any information. View our terms and conditions. Bluebird Care Gosport has a Platinum Service – more info.