Bluebird Care Gosport

Fareham Innovation Centre, Daedalus Drive, Lee-on-the-Solent PO13 9FU
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9.0 37 Reviews
  • Bluebird Care Gosport, Lee-on-the-Solent
Bluebird Care Gosport is a provider of care and support for those who wish to remain living independently at home for as long as possible in Gosport and the surrounding areas.

Person-centered care is delivered by an experienced team who offer domiciliary care services from 30-minute visits to 24-hour live-in care.

Respite care is also available for families who need a break from caring for their loved ones.

The dedicated Bluebird Care team in Gosport are happy to talk to you about your care needs and encourage you to get in touch to find out more.

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Care Provided by Bluebird Care Gosport

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kat Thomas (Director)

Bluebird Care Gosport Reviews (37)

Total of 37, showing 21-37
9.0

Bluebird Care Gosport has a Review Score of 9.0 (8.958) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Gosport has 37 reviews.

Overall Experience

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37
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33

Review from V P (Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff who have cared for my husband and I are caring and do their best to make us happy.

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Review from J C (Client) assisted by family/friend published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a good listener and I very much look forward to her visits.

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Review from L H (Client) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in the nursing profession (my father was also a GP) and loved the people I worked with, this (except for my stays in hospital) is exactly why I have reported this back.
Your nurse helpers were kind, caring, pleasant and so different to when I needed care 10 years ago, which was inadequate
and jobsworth and I was not asked my opinion.
Now I can say how very pleasant yourselves were. I didn't need a lot of care but the kindness while I was away carings and in the short time I needed them, the staff were always friendly and thorough even though I didn't need a lot of treatment. It was the fact that they arrived on time and were always pleasant and caring.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thank you for the excellent review and glad we were able to assist you.


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Review from Kathy W (Daughter-in-law of Client) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the team at Bluebird Care, very helpful, understanding and sympathetic. They are very flexible, caring and genuinely want to please. The whole team are very professional and whoever you e-mail always responds with 24 hours, and often the same day. We have been using Bluebird Care for
3 months and would highly recommend them.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thank you for your review, we really appreciate the feedback and always use it to improve what we do.


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Review from J S (Wife of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband feels that the approach of the carers is always bright, cheerful and professional and gives us both a positive and welcome lift at the start of the day.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thanks for your great feedback, very glad to hear that your husband is happy and that our care staff are impacting him so positively.


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Review from Dorothy G (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had carers for the past 13 years after an accident impaired my mobility. I moved from Kent in 2012 and was recommended Bluebird. I found them supportive and compassionate encouraging me to make the most of my mobility.
This has, if anything, become even more "user-friendly" since their re-organisation.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thanks for your review. We love receiving feedback, especially from such a long-term customer.


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Review from Rita F (Partner of Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend that you use Bluebird Care, with all the nice carers and the staff in the office, to anyone.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thank you for your lovely review!


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Review from Brian M (Client) assisted by family/friend published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided by Bluebird Care (Gosport). The carers arrive on time, are smartly dressed, always cheerful and see to all my needs.

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Review from H P (Client) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, always do what I need.

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Review from M W (Client) assisted by family/friend published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Support provided at short notice was generally fine with two individuals providing a very good service.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thank you for your review, we always strive to improve our service. We will contact you to find out what we could have specifically done to have achieved a higher rating from you.


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Review from Pauline H (Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very pleasant, punctual and friendly. The service they provide is carried out very efficiently.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thank you for your review, Pauline, we appreciate all feedback!


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Review from Sylvia B (Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with my care and wish I had done it before. It is so lovely for someone to help me with what is usually so difficult. Also, the carer is so kind and thoughtful, making me a nice cup of tea while I recover. I thought I would find it all embarrassing, but no she is so professional.

Reply from Stuart McIndoe at Bluebird Care Gosport

We thank Sylvia for her review, she is a very lovely customer who I know our care assistants look forward to visiting!


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Review from Joanna S (Daughter of Client) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough and engaging with my father. Compassionate and caring.

Reply from Stuart McIndoe at Bluebird Care Gosport

Thank you for your review, Joanna, we always strive for excellent service for our valued customers.


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Review from Diana N (Wife of Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff were always willing to do anything they were asked to do. They were prompt good humoured and worked with both of us. Usually some household tasks like ironing followed by the exercises given by the physio. Also, post-stroke paper and pencil exercises.

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Review from S E (Son of Client) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very smooth organisation and administration. The carer is punctual, friendly and very competent and obviously has a genuine interest in her 'patient'. Often performs extra tasks such as bringing in/putting out bins etc. Impressive overall so far.

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Review from Vicki P (Daughter of Client) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team is everything you could hope for when one of your family members needs care. From the moment I contacted them almost 8 months ago, they have been not only professional, effective, organised and reliable; but they have been compassionate, generous, supportive, helpful and warm.


In the really

difficult moments, when all the other organisations have let us down, the Bluebird team have helped us to believe that creating a lifestyle for my Father that is worth living was possible. They have helped guide us through getting all the equipment and support services in place. They have, time after time, made the right call on the help my father needs.


I have also been impressed by how the management supports the care team. I could not have hoped for a better group of people who have formed close relationships with my father, each in their own way, and helped him to cope with the terrible change in his life as a result of a stroke.


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Review from A D (Daughter of Client) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is extremely good. My parents need care four times a day. The carers are always on time, friendly, helpful and do all that is asked of them. My parents have built up friendships with some of the carers as they look forward to them coming into help with all their daily needs. We could not manage
without them.

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Current Review Score: 9.0 (8.958)

Overview of Review Score

The Review Score of 9.0 (8.958) out of 10 for Bluebird Care Gosport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Bluebird Care Gosport is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gosport is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Katherine

Katherine Thomas

Job Title: Director

Joined: 2011

After working overseas and seeing first-hand the health care that was provided, when I moved back to the UK I had the drive to work in the healthcare industry and ensure that people were receiving the best care possible.


Prior to starting with Bluebird Care, I worked in the Ambulance service, so saw the industry from a bigger perspective.


I joined Bluebird Care in 2011 as the Care Coordinator and progressed through the ranks to Care Manager. This drove my passion for top-quality care delivery and enabled me to see the different roles within the team. As the Director and owner of Bluebird Care Gosport, I firmly believe that what Bluebird Care stands for is exactly the type of quality care provision that I want to be associated with.


I judge myself daily by whether the service we provide would be good enough for one of my own family members. I believe that a healthy and fulfilled lifestyle does not stop at the front door and I am passionate about enriching the community as a whole. We have a fantastic team of compassionate and caring staff who are dedicated to delivering the best care and support.


Katy

Katy Berry

Job Title: Care Manager

Joined: 2020

I have always enjoyed working with people and after a volunteering trip in Africa, I returned knowing I wanted to work in the care sector. I have been working in independent living since 2016 as a support worker, and coordinator and joined Bluebird Care Gosport as Customer Supervisor. I was in the role for a year and enjoyed spending my working day supporting the customers in whichever way that suited them whether it be collecting essentials for them or going over for a cuppa and a chat.


Now as the Care Manager, I can support the supervisors to enrich the lives of the customers within the business as well as ensure that we are an employer of choice for the care assistants that work for us. I truly believe that a happy team is more productive and provide the best care and I look forward to keeping the morale within the team up and our mission statement followed.


Vicki

Vicki Hanlon

Job Title: Care Assistant Supervisor

Joined: 2018

grew up in a village called West End outside of Southampton until I met my now husband Simon, I moved to Gosport at age 19 and have been here ever since. I worked in retail for 10 years and then at 2 removal companies in the office for another 10 years. I felt I needed a change and looked into care work. By then I had lost most of my grandparents and missed chatting about the old days. I joined Bluebird Care almost 4 years ago now and have loved it ever since. Last year I progressed to senior carer and later last year I accepted the role of Care Assistant supervisor.


I love getting out and meeting up with the carers for observations, supervision or just to see how they are getting on as well as still getting to see our customers and covering care visits when needed.


In my spare time, I love to take my dog Bailey out on long walks and explore new areas, when we are out I’m always taking photos. I love seeing my nephew and niece who live just up the road, meeting up with friends and staying over with my mum and stepdads over the Island when I can, watching TV and cooking up new recipes when I get a chance.


Karen

Karen Perkins

Job Title: Customer Supervisor

Joined: 2022

I worked many different roles at the start of my working career, from fundraising to body piercing and hairdressing, I couldn’t quite figure out what I wanted to do. Then six years ago I entered the care sector and I have not looked back.


I started as a support worker in residential services and moved on to different companies as a senior and team leader. I am now the customer supervisor for Bluebird Care and I could not be happier. I have lived in Gosport all my life and working for Bluebird Care means that I get to support people in my local community to receive packages of care that enable them to live safely and independently in their own homes.


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