Elite Domiciliary Care Pvt Ltd

51 George Street, Newcastle-under-Lyme ST5 1JU
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5 Reviews
  • Elite Domiciliary Care Pvt Ltd, Newcastle-under-Lyme
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Care Provided by Elite Domiciliary Care Pvt Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elite Domiciliary Care PVT Ltd
  • Person in charge
  • Mandy Cooper (Manager)
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Elite Domiciliary Care Pvt Ltd Reviews (5)

Over all time Elite Domiciliary Care Pvt Ltd has 5 reviews.

Overall Experience

  • 2
  • 1
  • 1
  • 0
  • 1

Date Published

5
0
0
0
5

Review from John (Son of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only recently started using Elite but we can't fault them in any way. The staff are genuinely caring, helpful and reliable. Communication is excellent. The management is very flexible if I need to cancel or change visits.

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Review from Jane J (Daughter of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I AM THE DAUGHTER of the service user and therefore have FIRST HAND knowledge of the staff and services provided by this excellent company. From my first contact with the manager, I found them to be extremely helpful and understanding, the staff attend on time, in FULL P.P.E. protection, they carry
out an efficient and very caring service, doing everything possible to care for my father, who has very complex needs. I will not hesitate to recommend this company to anyone in the future. In my opinion, and this is coming from someone who actually witnesses these people working, they are ALL excellent, helpful, efficient and extremely caring professionals.

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Treated with Dignity

Value for Money

Review from D B (Friend of Client) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Rude, surly members of staff who cause disruptions and arguments with lies and distress to their clients. Members of their staff have no regard for public safety and when questioned make veiled threats that they will “sort you out”. They’ve not even been inspected by the CQC - let’s hope that happens
soon so they can have their registration withdrawn.

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Review from Jacqueline H (Client) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. I changed my provider to these and have been very happy and settled with them. Caring staff go out of their way to help. Office staff keep in contact with me about any changes to times. Wish I had changed to this company a long time ago.

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Review from Helen W (Daughter of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusting care company, promise you the world and can't deliver the care that was needed to be given. I found them very false and rude in fact and call times, not turning up when they should, just turning up whenever they felt like it.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Elite Domiciliary Care Pvt Ltd

What Type of Services does Elite Domiciliary Care Pvt Ltd offer?

Elite Domiciliary Care Pvt Ltd offers Home Care.

How many Carers does Elite Domiciliary Care Pvt Ltd employ?

Elite Domiciliary Care Pvt Ltd employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Domiciliary Care Pvt Ltd to verify any information. View our terms and conditions. Elite Domiciliary Care Pvt Ltd has a Basic Service – more info.