Cottage Homecare Services Heywood

38 Doctor Fold Lane, Heywood OL10 2QE
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9.2 4 Reviews
  • Cottage Homecare Services Heywood, Heywood
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Care Provided by Cottage Homecare Services Heywood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Drug Dependence (past or present)
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jayne Lewis (Manager)
Are you the Owner/Manager of Cottage Homecare Services Heywood? View your Advertising Options

Cottage Homecare Services Heywood Reviews (4)

9.2

Cottage Homecare Services Heywood has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Cottage Homecare Services Heywood has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
4
4
4
0

Review from Tom G (Husband of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from Cottage Homecare Services for 9 years. The carers are fantastic with my wife, they are caring and polite and go above beyond for both of us. We get on well with all the carers and my wife loves seeing them when they visit.

Reply from Jayne Lewis, Owner/Registered Manager at Cottage Homecare Services Heywood

Thank you so much for your feedback! It's lovely to hear that our team have been able to provide a quality service and build a great relationship with your wife and yourself over such a long period of time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin M (Son of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care staff are very helpful and full of dedication to caring, they are a fount of good practical advice.
Their flexibility to changing healthcare needs is very handy and are usually very punctual. The rates are quite reasonable and cheaper than alternatives. Changes to the rota are usually
easy to facilitate providing enough notice is given.
Overall I'm very impressed with them.

Reply from Jayne Lewis, Owner/Registered Manager at Cottage Homecare Services Heywood

Thank you so much for your positive feedback, it is greatly appreciated!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca L (Daughter-in-law of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for Cottage Homecare. We can continue to work knowing they are taking brilliant care of our loved one! They keep us informed of what's happening or if anything is needed, they liaise with other services on our behalf if needed. Couldn't recommend enough.

Reply from Jayne Lewis, Owner/Registered Manager at Cottage Homecare Services Heywood

Many thanks for your kind feedback and recommendation. It is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barry M (Brother of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cottage Homecare are so professional, polite, considerate and very helpful. We class them as an extension to our family as we are so dependent on them for the love and to the care they give to our brother, who has been bed bound for a number of years. I rate this company so highly and would recommend
them to anyone who needs this service.

Reply from Jayne Lewis, Owner/Registered Manager at Cottage Homecare Services Heywood

Thank you so much for your lovely feedback. It is fantastic to hear that our carers have such a great relationship with both your brother and the wider family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Cottage Homecare Services Heywood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Cottage Homecare Services Heywood is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cottage Homecare Services Heywood is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cottage Homecare Services Heywood

What Type of Services does Cottage Homecare Services Heywood offer?

Cottage Homecare Services Heywood offers Home Care.

How many Carers does Cottage Homecare Services Heywood employ?

Cottage Homecare Services Heywood employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cottage Homecare Services Heywood to verify any information. View our terms and conditions. Cottage Homecare Services Heywood has a Basic Service – more info.