Nwando Care

Unit C03, The Chocolate Factory, 5 Clarendon Road, London N22 6XJ
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9.5 33 Reviews
  • Nwando Care, London
Nwando Care is a home care and accommodation provider based in North London, Haringey offering services across the Greater London region.

Nwando Care provides home care services including personal care and other categories ticked on this site. Principally to elderly adults however Nwando Care also provide care services to working-age adults, and Nwando have begun supporting children with complex care requirements.

The business was borne out of the Registered Manager's personal experience with disabled family members. This means that quality care is the heart of the company.

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Care Provided by Nwando Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nwando Domiciliary Care
  • Person in charge
  • Ifeoma Akubue (Registered Manager)

Funding & Fees Guide for Nwando Care

  • Prices

  • £19 - £35 per hour depending on the locality, and complexity.

  • This is not fixed, please contact us for further guidance.

Nwando Care Reviews (33)

Total of 33, showing 1-20
9.5

Nwando Care has a Review Score of 9.5 (9.524) out of 10, based on 18 reviews in the last 2 years. Over all time Nwando Care has 33 reviews.

Overall Experience

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  • 11
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Date Published

33
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15

Review from Paraj T (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been absolutely wonderful. Thanks to all for making me feel comfortable and giving me great care.

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Review from Philomena D (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care service.

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Review from L M (Client) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reassuring and caring. They make me smile! They are my friends!

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Review from Barney Peter C (Grandson of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that have been helping out my grandmother in Barnet have been highly useful and friendly individuals. The day-to-day care has been great. I think that there is potentially room for improvement on the management side of things, ie. took about a month before we had a contract saying what was
actually expected. Such things are by the by though, when in comparison with the attention shown by the majority of the carers that I have dealt with.

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Review from P H (Sister of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's lead carer has shown intelligence and conscientiousness alongside care in fulfilling my brother's needs. She has dealt with medical and domestic needs efficiently and liaises with other members of the family when appropriate.

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Review from T C (Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is a positive one, exceeded my expectations all the carers were polite and professional. However, their arrival is not as reliable as expected or possible compared to the previous company we used they were great.

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Review from H S (Wife of Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can rely on our carers. They are skilled, compassionate and kind. They are also able to keep my husband safe, calm and content. They are the best of his care. Thank you

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Review from Sheila W (Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care, all the carers treat me with dignity. The only problem is with my son who moans about the slight things, I have no problems with my carers. Keep up the good work.

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Review from Nigel V (Son of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All seems to be working as it should be at present, a regular pattern of visits has been established and visiting times seem to be now more consistent.
Always polite and has a smile on their face and at times when I have met always have a chat, can relate to my mother well.
It would be appreciated
if fair warning could be given as to when items are running how rather than being told that we have run out, general comment.
Medication is given correctly.

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Review from Jenny N (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's regular carer from Nwando Care is brilliant. She's attentive and understanding of my mum's needs. She's polite and friendly and interacts with my mum who has dementia. The carer is reactive to my mum's needs and is flexible with activities.
We are still trying to find a second/cover carer
with the same attitude and approach as her regular carer.
The office are friendly and approachable.
We'd prefer the rota to be updated more than a week in advance but we understand the challenges with managing many rotas.

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Review from Antoinette J (Daughter of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall Nwando Care has the potential to be a great care provider. It is run by good management who have a caring attitude towards the client and family. What lets them down is their staff's casualness towards good punctuality. It needs to be taken more seriously to deliver the professional service
the client deserves. On the contrary, they have some staff whose delivery of calls is very good and their punctuality is excellent. It is a handful bringing the agency down with consistent lateness.

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Review from Yulian F (Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the placement are very helpful, even given my limited needs. Pleasures to chat to. My support worker has helped well outside of what is typically expected of his role! Apart from choice residents, no complaints whatsoever!

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Review from David K (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody has been very helpful.

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Review from M K (Mother of Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my daughter has received. She is making tremendous progress since transitioning to Nwando Care. I hope this continues with greater achievements.

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Review from R G (Client) assisted by family/friend published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The office staff are very good, they are always extremely helpful. My carer has told me she works 7 days a week and can be tired with her help with me. She needs at least one day of rest in the week to give her the energy to cope with caring for others. I would like her to dry my hair with a hairdryer
especially in the winter months rather than just using a towel. Apart from that we get on well.

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Review from Peter B (Client) assisted by family/friend published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had wonderful care and support from Nwando Domiciliary Care. They are kind and efficient and nearly always cheerful in nature, which is a great pleasure to us. A few times the arrival here is too late in the morning and evening, but usually this has an explanation, but everything else
is good.

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Review from Angela S (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am pleased with the service. Sometimes the carers leave early and I had to complain about the use of mobile phones. The carers are very pleasant and polite.

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Review from M D (Father of Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The escort carers that Nwando Care provide are committed to providing excellent care.

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Review from Daniel M (Client) assisted by family/friend published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought my review was great. My sister and brother were here to help me if I didn't understand what was being asked.

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Review from David H (Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I find that the care coordinator who I called last Monday 19 December, requesting some local cleaning services of my flat, (this was made aware to me 2 months ago by the care coordinator, unfortunately, the cleaners were on holidays). I then got a text from the care coordinator on Thursday December
15th, saying that the cleaning ladies were back from holidays. I then called the care coordinator on the 19th Dec, saying that I am going to make a complaint because she still had not arranged for the cleaning of my flat. She then called me back on the 19th December, saying that she will get back to me the following day, Tuesday, with dates and times for the cleaning/cleaners. Today is the 29th December and I have not and don't think that I will hear from the care coordinator until the New Year.
I have made Nandos Care aware that if I don't hear from the care coordinator today, I will be making a second complaint against the care coordinator for failing to contact, or get in touch with me regarding the cleaning of my flat. The care coordinator said I should call her, if I have questions.

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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Nwando Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.524 for Nwando Care is calculated as follows: ( (63 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 103 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nwando Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Ifeoma Akubue

Job Title: Registered Manager / Founder

Joined: 2015

A family business, Nwando Domiciliary Care was founded by our Registered Manager in 2015. Previously a social worker and RGN nurse, Ifeoma’s passion for providing
quality of care originated from the experience of her disabled husband (who’d suffered a
stroke) and an Autistic son with severe learning disabilities (LD).


Nwando delivers complex domiciliary, live-in, and supported living services across
North London for Haringey Council, CCG, and private Service Users (SUs).


Our domiciliary, live-in, and supported living teams support people with LD, mental illness, autistic spectrum disorder, dementia, physical disability, sensory impairment, and older people in their own homes.


Frequently Asked Questions about Nwando Care

What Type of Services does Nwando Care offer?

Nwando Care offers Home Care.

How many Carers does Nwando Care employ?

Nwando Care employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nwando Care to verify any information. View our terms and conditions. Nwando Care has a Platinum Service – more info.