Guardian Homecare (Preston)

Suite 2 Ribble House, Meanygate, Bamber Bridge, Preston PR5 6UP
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1.3 6 Reviews
  • Guardian Homecare (Preston), Preston
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Care Provided by Guardian Homecare (Preston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Margaret Macdonald (Manager)
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Guardian Homecare (Preston) Reviews (6)

1.3

Guardian Homecare (Preston) has a Review Score of 1.3 (1.278) out of 10, based on 3 reviews in the last 2 years. Over all time Guardian Homecare (Preston) has 6 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 4

Date Published

6
1
1
3
3

Review from D M (Granddaughter of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nan was left from 9 pm till 12.30 the day after, that's over 15 hours. She is not mobile and was left with wet urine etc, and no breakfast meds or fluids. They don't wash her and 50 minutes in the morning is a maximum of 20 minutes. You can't get through on the phone and when you do they don't care.
It is neglect, they should not be allowed to look after the elderly, disgusting.

Staff

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Management

Treated with Dignity

Value for Money

Review from A D (Son of Client) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Told up to 50 minutes in the morning but first visit, 3 minutes they were gone. Cannot cook porridge, dirty dishes left. Refused to wear mask, gloves - said we have to provide. Later apologised but wearing gloves from car outside so contaminated. Said I was 'overreacting' about hygiene but my unwell
COPD mother caught covid then much worse. 5 carers in 2 days - clueless about tasks already explained. Some good staff, some terrible. After discharge almost bedridden they asked how much she weighed, barely over 30kg but they were paid for 2 careers - never lifted her. Their watch alarm goes off 15 minutes into a 50-minute visit to rush to the next patient. Very friendly when care package ending and social services discussion about paying privately to extend care - avoid at all costs. In Hospital they visited privately touting for business at home or moving her into a care home until walking. Uninvited and claimed to be 'social workers'. After challenged they said from Guardian Homecare.

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Review from Alex O (Next of Kin) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

About the worst company, we have had for care. Management is useless, do not listen to your complaints and be careful if you do complain as the carers take exception. Changed carers when we complained to male and female when it was agreed they would only use females for my wife. The biggest problem
is carers do not stay their time allocated and do other jobs in your time. Only stayed 4 minutes and even less on some visits. The complaints procedure is useless. You have to wait at least 14 days for a reply to each complaint. The area manager is useless, just agrees with what the manager says.
Had to contact Care Quality Commission about standards as didn't look after my wife's needs and she had to go to the hospital and even the hospital had to phone the care company up to get her hygiene done correctly, but Guardian did nothing after that except hand care package back to council as we said didn't follow care plan. Eventually had to get our MP involved. Dont recommend using these ever.

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Review from J S (Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers are always cheery, very efficient and encouraging, cannot fault them.
Management used to be much better at sharing information. An area for improvement.

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Review from Janine C (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers are great. The reason I have given a 2-star rating, unfortunately, the office staff are rude, uncaring, untruthful, and unprofessional. The cover is unreliable, no one notifies relatives as requested when care doesn't happen and the office staff are extremely unhelpful! Complaints are not
followed up and issues are denied when looked into by social services. Keep a record of every time a carer doesn't arrive.

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Review from Simon B (Son of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff on the ground are very good but the management is incompetent and can't get their facts correct and then try to shift the blame. Be wary if social services pass them on to you for crisis care. Also, the district nurses were critical of their care.

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Current Review Score: 1.3 (1.278)

Overview of Review Score

The Review Score of 1.3 (1.278) out of 10 for Guardian Homecare (Preston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.278 for Guardian Homecare (Preston) is calculated as follows: ( (1 Satisfactorys x 3) + (3 Poors x 2) + (14 Very Poors x 1) ) ÷ 18 Ratings = 1.278

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Homecare (Preston) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Guardian Homecare (Preston)

What Type of Services does Guardian Homecare (Preston) offer?

Guardian Homecare (Preston) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Homecare (Preston) to verify any information. View our terms and conditions. Guardian Homecare (Preston) has a Basic Service – more info.