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Dream Community Personnel Ltd (Woolwich) has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years. Over all time Dream Community Personnel Ltd (Woolwich) has 1 review.
Review from Mark W (Son of Client) published on 14 August 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Samuel Ghann, Director at Dream Community Personnel Ltd (Woolwich)
Thanks for expressing your concerns. We do apologize deeply for your displeasure with the service provided. We have followed the company's complaint procedures and conducted a thorough investigation. Carers involved will face appropriate disciplinary measures. Increased supervision and spot checks will be conducted more frequently. We deeply regret any distress this has caused. Our priority is the safety, dignity and well-being of our clients. We are committed to learning from this incident and improving our services to prevent any similar issues in future. Please note that management has not taken this lightly. All these have been stated in an email sent to you today.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.2 (1.167) out of 10 for Dream Community Personnel Ltd (Woolwich) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.167 for Dream Community Personnel Ltd (Woolwich) is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Dream Community Personnel Ltd (Woolwich) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jul 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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