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Myrtle Care Providers Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Myrtle Care Providers Ltd has 7 reviews.
Review from Ian P (Son of Client) published on 20 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd
Dear Ian ,thank you very much for your kind words! We're so thrilled to hear that you had a great experience with us and and make your mum's visits special. Your feedback is very much appreciated and it motivates our team to continue delivering excellent service.
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Treated with Dignity
Value for Money
Review from Lindsey L (Daughter of Client) published on 13 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Valerie W (Client) published on 19 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd
Thank you for the positive review. We’re especially pleased that you are finding our staff friendly and caring. We always aim to provide the best quality care and service to our customers, and we’re glad to hear that we succeeded. Our staff will be happy to know that they are providing you with excellent service.
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Review from D P (Son of Client) published on 7 October 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd
Thank you for the lovely review. We are thrilled that you are happy with our service. Our staff will definitely be happy to know that they gave/are giving an excellent service to your parents. We strive to provide quality care at all times which is our top priority.
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Treated with Dignity
Value for Money
Review from Sue M (Daughter of Client) published on 12 September 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd
Hi Sue, thank you for the review. Myrtle Care Providers has an amazing group of staff, and we all take great pride in our work and in knowing that the people we care for and their loved ones are happy with the service we provide.
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Treated with Dignity
Value for Money
Review from Karin D (Daughter of Client) published on 5 November 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd
Thank you very much for this amazing review. We work really hard to provide the best service and so I am happy to see that reflected on your parents' care.
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Treated with Dignity
Value for Money
Review from Heather R (Daughter of Client) published on 17 August 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for Myrtle Care Providers Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Myrtle Care Providers Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Myrtle Care Providers Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Nov 2021
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