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Vibrant Home Care Ashford has a Review Score of 6.4 (6.370) out of 10, based on 4 reviews in the last 2 years. Over all time Vibrant Home Care Ashford has 5 reviews.
Review from N B (Daughter of Client) published on 23 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Heather Loft, Registered Manager at Vibrant Home Care Ashford
Thank you so much for the very kind words, we will pass this on to all the team, it was a pleasure to care for her.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Charlotte J (Granddaughter of Client) published on 13 June 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Heather Loft, Admin at Vibrant Home Care Ashford
Thank you for the review. We are glad we could render our service to Nan.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E S (Daughter of Client) published on 7 June 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Shiny Thomas, Admin at Vibrant Home Care Ashford
Thank you for your review, I would just like to respond, all our carers follow a robust full 4-day induction, which includes both End of Life care and an in-depth Moving and Handling section, also any new equipment placed into the client's home, that the staff may not be familiar with, we then complete bespoke training with this too.
I would like to remind you also we clearly stated when completing the assessment that we have both male and female carers and of all ethnic backgrounds, which your family agreed would be acceptable before we commenced the care.
We are sorry you have felt the need to use this and other platforms to complain, we would have completed a full complaints investigation procedure if you had come to us with any of the complaints you are raising here.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Matt S (Son of Client) published on 7 June 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Heather Loft, Registered Manager at Vibrant Home Care Ashford
Thank you for your review, I would just like to respond, all our carers follow a robust full 4-day induction, which includes both End of Life care and an in-depth Moving and Handling section, also any new equipment placed into a client's home, that the staff may not be familiar with, we then complete bespoke training with this too.
I would like to remind you also we clearly stated when completing the assessment that we have both male and female carers and of all ethnic backgrounds, which your family agreed would be acceptable before we commenced the care.
We are sorry you have felt the need to use this and other platforms to complain, we would have completed a full complaints investigation procedure if you had come to us with any of the complaints you are raising here.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S B (Daughter of Client) published on 16 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shannon Yelverton, Manager at Vibrant Home Care Ashford
Thank you for your lovely comments. I will ensure these comments are passed over to the carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 6.4 (6.370) out of 10 for Vibrant Home Care Ashford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.870 for Vibrant Home Care Ashford is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (12 Very Poors x 1) ) ÷ 23 Ratings = 2.87
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Vibrant Home Care Ashford is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Oct 2023
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vibrant Home Care Ashford to verify any information. View our terms and conditions. Vibrant Home Care Ashford has a Basic Service – more info.
