First Point 24

3 Alexandra Street, Southend-on-Sea SS1 1BX
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8.8 3 Reviews
  • First Point 24, Southend-on-Sea
First Point 24 Ltd is a trusted provider of high-quality home care services, delivering personalised support to individuals across the UK. With nearly 30 years of experience in the healthcare sector, the team specialises in offering tailored care solutions that prioritise dignity, independence, and well-being.

The agency provides a wide range of services, including 24/7 supportive care, condition-led care, mental health support, and private care. Whether assisting with daily activities, offering companionship, or providing complex medical care, First Point 24 Ltd ensures that every client receives compassionate and professional support.

Committed to excellence, the team consists of highly trained and dedicated care professionals who work closely with clients and their families to develop bespoke care plans. Their approach is flexible, reliable, and centred on individual needs, allowing clients to remain comfortable in their own homes while receiving the highest standard of care.

By focusing on continuous improvement and maintaining strong communication, First Point 24 Ltd stands out as a provider that genuinely cares. Their mission is to enhance the quality of life for those they support, offering reassurance and peace of mind to families and loved ones.

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Care Provided by First Point 24

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • First Point 24 Ltd
  • Person in charge
  • Annah Jakopo (Registered Manager)

Funding & Fees Guide for First Point 24

  • Prices

  • At Firstpoint 24, we pride ourselves on delivering a highly professional service to our clients. We provide a complimentary home assessment to help determine the level of care best suited to your needs, all in the comfort of your own home.


    Below are our pricing details:


    Our care rates start from £27.00 per hour.
    For more information about our services, pricing, or any other inquiries, please contact us at info@firstpoint24.co.uk.

  • We are committed to transparency and are more than willing to discuss how these components apply to your specific situation. For a detailed breakdown and personalized quote, please contact us directly at 01268 971739 or via email at info@firstpoint24.co.uk

First Point 24 Reviews (3)

8.8

First Point 24 has a Review Score of 8.8 (8.824) out of 10, based on 3 reviews in the last 2 years. Over all time First Point 24 has 3 reviews.

Overall Experience

  • 3
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Date Published

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Review from J W (Daughter of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Point 24 care team have been caring for my mum for the past 3 years, we have been extremely happy with the care the ream give my mother they are always on time and treat my mum with dignity and care and are very kind to both my mum and dad who is mums carer. They always come back if mum needs
changed and the office still are very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum was diagnosed with cancer we started care with First Point 24. Mum really didn't want carers as she has always been very independent and she is only 67. However after a week of the carers coming in, mum couldn't believe how nice, friendly and helpful the carers are. We have been with
First Point 24 for 7 months now and can not fault the carers. They all go above and beyond and are so compassionate.

Reply from Annah Jakopo, Registered Manager at First Point 24

We greatly appreciate your feedback. Thank you for allowing us to be of service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa H (Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think I miss even care in July 2022, following a number of different care providers. I have a very complex health history of which can be unpredictable in its nature.


Overall, the standard of care I have received from the company has been great Okera so friendly, well trained and knowledgeable.

They’re able to listen to my wishes and needs and wants and take these into account.


They have been some changes within the service in terms of the Carer’s that provide my support. However, the manager has taken into account my views wishes and wants in relation to this and tries to ensure my happiness and safety at all times.


They have been times when my care package has needed to increase at short notice to include nights support. This was done without any delay by the manager, and has continued forward for several months.


Thank you to everyone and keep up the good work


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.824)

Overview of Review Score

The Review Score of 8.8 (8.824) out of 10 for First Point 24 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for First Point 24 is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) ) ÷ 17 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Point 24 is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about First Point 24

What Type of Services does First Point 24 offer?

First Point 24 offers Home Care.

How many Carers does First Point 24 employ?

First Point 24 employs 109 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Point 24 to verify any information. View our terms and conditions. First Point 24 has a Platinum Service – more info.