You Before Me Care

8 Clayshotts Drive, Witham CM8 1XQ
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9.5 41 Reviews
  • You Before Me Care, Witham
You Before Me Care does exactly what the name says, they are a family-run organisation whose main goal is to put people first.

They believe that the care industry has experienced many tragic failures, some so severe they have resulted in loss of life due to negligence of incompetent workforce and outdated attitudes which have no place in today's care.

As a result, this care organisation formed by a family of nurses with a combined 40 years, has done what it set out to do.

You Before Me Care is very caring and makes their clients feel part of the family.

They offer a variety of services all designed to make clients stay in their home for longer and have services designed for people who have just come out of hospital looking for reablement.

A full list of these is provided on their brochure which is free to download as per request on this website.

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Care Provided by You Before Me Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • You Before Me Care
  • Person in charge
  • Gorreti Zawayira (Manager)

Funding & Fees Guide for You Before Me Care

  • Prices

  • From £26 - £30 per hour

  • Weekend and Bank Holiday double, otherwise, fees are discussed on a case-by-case basis.

You Before Me Care Reviews (41)

Total of 41, showing 1-20
9.5

You Before Me Care has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time You Before Me Care has 41 reviews.

Overall Experience

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Date Published

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Review from Richard M (Husband of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You Before Me became part of our care package as my wife's complex needs increased. The care was overnight and lately in addition included cover for some afternoons. The carers were almost all nurses who were both very efficient and compassionate. Both medical and personal needs were dealt with and
the carers became an extension of our family. The care given especially with breathing-related assistance was vital and gave me great peace of mind. Without the support they gave my wife would have greatly struggled and she would have been under much greater stress and would not have survived as long as she did.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback. We really appreciate it.


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Review from Roy D (Brother of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You Before Me Care provided care to my brother through the last nine months of his life when suffering from Alzheimer’s Disease.
From the initial assessment of care needs through to the final days of his life the carers were totally professional not just in meeting his care requirements but they always
treated him with respect and dignity. The manager with her nursing background and medical knowledge demanded very high standards from her staff and liaised well with other health care professionals who visited the house regularly. She also provided a lot of emotional support to my sister who has been caring for my brother throughout the duration of his illness. Changes to the amount of care required were frequently needed and these changes were always met and implemented quickly.
We will always be grateful to everyone at You Before Me for providing a quality of care that enabled my brother to stay at home for the final months of his life in comfort and peace.

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Review from Erik C (Son of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very well looked after. The staff employed care about my parents as individuals and are very patient and understanding as both my parents suffer from dementia. They go beyond the call of duty by keeping the house tidy and accompanying my parents to doctors appointments. If there are problems,
extra carers are sent to deal with the issue. I would recommend their services.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback. We appreciate it.


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Review from H M (Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken time because of several issues. Been with them for 10 months.
Firstly was quite wary because I didn’t choose them, CHC funded.
I have high standards and expect good, if not better quality of care, always believing that it is our right as disabled, chronically ill, etc. Regardless of
race, gender, orientation etc. Good care or enablement is what is needed. So I strive to get the best I can for the benefit of all. Carers are humans no one is perfect, but you need to build upon people's skills and use your carers in a way you’d like to be tested yourself. However, you must as a recipient never lose sight of yourself and be the best version of who you are.
Relationships with carers over the years I’ve experienced many care companies, employed my own Carers/Personal assistants, as a family built up relationships and remained friends with many. A learning curve for us all.
Be the best version of yourself all across the board. Basic human kindness!

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your review. We value your feedback so that we continue to provide you with a better service.


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Review from S P (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service, very friendly and most importantly made me feel very comfortable and at all times.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback. Please stay well.


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Review from Margaret M (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I received was excellent. I was supported in my activities with encouragement and help and advice. I found no fault in my care and would recommend their help and advice to any person needing their help. Thank you.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback and for choosing You Before Me Care.


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Review from B O (Son of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank this care company for the care they provided for my father. My father's needs were complex and the support they provided us was very good. All of the carers genuinely care for their clients and this also applies to the manager who leads by example. Whenever I had any questions
or any issues she was always available for me to contact her. The carers that looked after my father were very good and were always polite and courteous to my father and my family. I would like to pass on my thanks to everyone that supported us in caring for my father. Well done!

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback. It was a pleasure looking after your father.


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Review from Joyce W (Client) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after so well that I will miss all your lovely attention, which has been done with great care and thought for my wishes.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback, Joyce. This helps us improve our services.


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Review from M G (Sister of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First-time experience for home care, very satisfactory. Three carers that my brother really likes, but unfortunately, he doesn’t like male carers, so we are hoping the female carers will continue, and the rota is for a few weeks at a time.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback. We really appreciate it.


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Review from M M (Wife of Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are such a kind company, and they live up to the company's name. My husband is treated with respect, dignity and such kindness. Any problems, we always get a phone call. They are very caring and are aware of his needs. We love having them in our home.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you so much for your feedback. We really appreciate it; You Before Me Care tries to ensure that our service users are comfortable and well looked after.


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Review from Catherine R (Partner of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My heartfelt gratitude to the lovely carers that looked after my partner; they were very caring and lovely people. My 24-hour live-in helper is so wonderful.

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Review from Douglas R (Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 89 and have had cancer for four years, and I am so grateful for the help I have had from the manager and her group. It has made my life much easier. Thank you so much.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you for your review. We are glad we made you feel this way. We will continue to do the same for others as well.


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Review from Anil D (Relative of Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never known such caring people/carers. Always smiling, laughing, singing to their client, who responds and reacts so well. It makes me and my family feel so happy, confident and completely satisfied with the care she is given. The carers are on time, work hard for their client to give her the
best care. We could not ask for anymore!

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Review from C M (Son of Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and accomodating. Mum and Dad were both anxious regarding carers, and they now look forward to their visits. Carers always keep me updated.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback.


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Review from R M (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You Before Me Care have looked after my 93-year-old mother for about 3-months after discharge from hospital following a heart operation. Having always been independent, she was reluctant to receive any assistance at home, but the company has worked with us to create a suitable care plan tailored for
her. They try to maintain a regular, small team of carers to visit, which means they can get to know her better, manage her needs, and are quick to keep us advised of any concerns and deal with them appropriately. Likewise, they have accommodated changes we have requested for daily routines. They also try to chat during visits and sometimes have a laugh and joke, which she enjoys. They give her full respect, and she seems totally happy with them. It would be slightly better if some visits were at a more regular time, but we do understand this is not always possible. The care team are all very genuine, friendly and approachable, and we have every confidence in them, which is reassuring.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback.


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Review from Hazel C (Wife of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husband's knee replacement had complications, we were left with no choice but to bridge the gap for his care at home while waiting for his re-enablement package. You Before Me Care were the last company we tried after being turned down everywhere else, and honestly, it was the best outcome.
The care, kindness and professionalism they have shown not only to my husband but myself has surpassed my expectations. I would highly recommend them.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your response. We really appreciate your feedback, and we will continue to provide the best for others as well.


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Review from Sylvia W (Client) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always caring - doing as asked when in your home. Do their best to keep to the time asked for. Always clean and wear masks, gloves and aprons. Could spend more time at visit.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you so much for your review. We appreciate it, and we will try to always provide the best for everyone in our care.


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Review from David B (Son of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother needed caring people to put her to bed at night because she could no longer manage this by herself. You Before Me Care achieved everything I asked of them, not only did they care for my mother, they actually cared about what they were doing. The team would actually sit and ask about her day
and have a polite laugh and a joke with her. It sounds like such a simple thing but it speaks volumes about the company. They would have long and meaningful discussions with me on all aspects of my mother's needs to ensure they were doing the very best for her. Make no mistake, when it comes to someone else caring for my mother, my standards are high. So anyway, would I recommend You Before Me Care, to you? Absolutely yes - 1000% of it I would. Regards.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback. We really appreciate it.


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Review from Linda S (Client) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professional care after my stay in hospital. Helped to get me to full mobility. You Before Me were my carers for my late husband for a short while and I was very confident to ask them to help me.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your review.


Best wishes


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Review from Suzanne B (Client) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the standard of care displayed by my carer who has been looking after my home for me while I have been recuperating from a heart operation. Her work is of a very high standard. She is very polite, friendly and very caring. I would recommend my carer and her team mates
very highly and would not hesitate to use them again. First Class.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your review.


Best wishes


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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for You Before Me Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for You Before Me Care is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for You Before Me Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Zoe Gorreti Zawayira

Job Title: Registered Manager

Joined: 2018

The registered manager Zoe Gorreti Zawayira is a resourceful, innovative, highly motivated nursing professional. Over the past 20 years, she has managed to gain a wide variety of experience that has allowed her to grow and develop knowledge within the Health and Social Care sector. Zoe has become ever more passionate about patients/service users care. Through her managerial roles, she has managed to develop problem identifying and solving skills that have proven extremely useful. With her registered nursing background, her excellent Nursing skills, infection prevention and control skills Zoe puts patients/service users safety first. Through hard work and effort, Zoe has been able to advance her career and became an experienced Infection and Prevention Nurse and Care manager. Working up to a Band 7 level I had the opportunity to cover as a Band 8 (which is a very senior level within the NHS) she is very passionate about patient/ service users care and infection prevention and control. Zoe is also a fast learner, who is always willing to learn more advanced skills to ensure patients/service users safety.


Frequently Asked Questions about You Before Me Care

What Type of Services does You Before Me Care offer?

You Before Me Care offers Home Care.

How many Carers does You Before Me Care employ?

You Before Me Care employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact You Before Me Care to verify any information. View our terms and conditions. You Before Me Care has an Enhanced Service – more info.