Review from Lynda F (Daughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience

You Before Me Care have been caring for my mother, who is bed-bound and has dementia since February 2020. I cannot fault the care that has been given to date and that continues to go on. Throughout the pandemic, they have been professional and supportive in their work towards both my parents. They are

all cheerful, friendly and easy to talk to. They are also good at communicating any issues or concerns they may have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela M (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

I have had, from a carer, three hours down to two daily visits, for two and a half weeks after having a hip operation. The carer and I developed a good relationship, gradually helping me so that now I am at the stage where I am independent. I think this company is very professional and I would not hesitate

to recommend them.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank You very much for your positive response! It was a pleasure working with you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeff M (Son of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience

Very professional from start to finish. My mother had a hip replacement and was ok to leave hospital but was facing a delay of about a week due to a care package proving difficult to put in place. I contacted this company and a member of staff, after obtaining all the information she needed from my

mother and I, went to the hospital that afternoon and organised the discharge. The nurse provided was reliable, caring, friendly and my mother was very reassured and happy. I would not have any hesitation using this company again or recommending them to anyone else.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for the review Jeff. It was a pleasure looking after your mother and we would like to wish her all the very best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E A (Daughter of Client) published on 12 July 2021
Submitted via Website • Report

Overall Experience

We were introduced to You Before Me Care in late May 2021 and I was struck by the attention to detail as to what my mother's wishes were and how they could be met.
My feedback has also been accepted graciously and acted upon eg my mother was not comfortable with male carers visiting and helping her

in the shower, and this was dealt with immediately with at least one female carer always attending now.
You Before me Care also gave us a referral to the incontinence pathway for help which has greatly helped us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally P (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

The care that my Father has received from You Before Me Care has been first class. My father is treated with dignity, kindness and understanding. The carers are hugely reassuring, friendly and reliable. We would not hesitate to recommend You Before Me Care. A thank you to all at You Before Me Care on

behalf of the whole family.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback, Sally.

Best wishes

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M E (Client) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience

Kind, cheery greetings - the carers are here. Whatever the weather, they turn up with a kindly smile. Life with carers is transforming. Tiresome joints are encouraged to do that bit extra. Some efforts in learning to dress again can lead to hilarious laughter and hope brings magic to the new day.

Reply from Sharol Rose, Administrator at You Before Me Care

Thank you so much for this lovely review! We always provide care with a smile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debra P (Daughter of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience

There are not enough words to describe how wonderful the experience has been with you providing our mothers end of life care. Thank you so much for coming in and taking such good care of her. Any expectations we had were exceeded 1000%! Thank you for everything and for being there for my sister and

I also when the going got tough.

Reply from Sharol Rose, Administrator at You Before Me Care

We are so pleased to hear we have provided such a wonderful experience for you and your family! It has been a pleasure meeting you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience

YouB4Me are an excellent company providing care and support for my mum and I would not hesitate to recommend them. They have extremely high standards which they are maintaining during the current situation with Covid-19. They go out of their way to ensure that Mum is well cared for and keep us advised

of any issues so that they can be addressed as early as possible.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for the review, and we really enjoy looking after your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trevor P (Son of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience

Caring and attentive to client's needs. Always put the client first. The management always endeavours to provide a service totally attuned to the client's wishes within the bounds of operational feasibility.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much, Trevor, for your review, and we hope to continue to provide you with a continued higher standard of service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Malcolm L (Friend of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience

This care provider is an excellent example of the sort of care one hopes to receive, should home care be required. The staff are friendly and go out of their way to help.
On one occasion, the patient needed to get to the hospital. It was late in the day and the staff member from this care provider

stayed with the patient and travelled with them to the hospital where they stayed with the patient until admission was agreed. Throughout, she gave the patient encouragement and comfort. The patient suffers from dementia, and is often confused, but is happy in her home with the staff coming in four times a day. Each one always gives superb service and often spends more than the expected time to reassure the patient.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much, Malcolm, for your review, and we hope to continue to provide you with a continued higher standard of service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan (Daughter of Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience

Caring, knowledgable, well-qualified and extremely capable staff who routinely go the extra mile. I feel as though my mum is in safe hands. I have complete confidence in this agency and would strongly recommend them.

Reply from Tapiwa Chitemerere, BDM at You Before Me Care

Thank you very much for your feedback.
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen W (Daughter of Client) published on 23 March 2020
Submitted via Website • Report

Overall Experience

My mother's carer was so helpful, kind and knowledgeable! We are so thankful that we found her, it gave us reassurance and my mother confidence!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annelie B (Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience

My family have used YouB4Me to assist in the on-going care for my father. My father has complex care needs as he is bed-bound with Parkinsons and Dementia and requires every level of daily personal care, assistance to feed and close scrutiny of his skin integrity. This care agency have offered a high

quality of care at all times, treating him as an individual rather than a patient. We have had complete confidence in their ability to care for him, and they consistently discuss his needs and condition with the family, often guiding us on what is best for his care. They are an experienced team of carers who have treated my father with dignity and respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience

Overall, I felt very satisfied with the agency. But, I do feel, as I had just come out of hospital after having major surgery that they could have been a bit more helpful regarding medical issues.

Reply from Tapiwa Chitemerere at You Before Me Care

Thank you very much for your review.
We hope to continue to provide the best care possible.

YB4ME Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul T (Client) published on 29 January 2020
Submitted via Website • Report

Overall Experience

The care provided to my mother in her last months by the YouB4Me team was exceptional.
We were recommended the organisation by AgeUK and right from the beginning the level of consideration and care was obvious. The service level was over and above anything we could have wished for which is clearly

driven from the top, with staff who really do care and in hindsight, probably take on more than they should to ensure the patient is well looked after to the highest standard and the wider family informed and comfortable with the support given.
YouB4Me Care helped ensure that the quality of life for my mother's last few months were the best they could be and for that we will always be grateful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela T (Daughter of Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience

Mum is very happy with her carers. They treat her with the care and respect she needs.
My brother lives at home with Mum and cares for her during the evening and at night time. During the week he knows when the carer is coming in the morning so Mum is ready for her when she comes. The only real downside

is on weekends he doesn't know when the carer is coming and as Mum has her routine, he doesn't know when to have her ready.
All in all a good caring service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Wife of Client) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

Our experience has been good. We receive good care from a variety of members of the team. They generally arrive between the arranged times (6-7 am). For continuity of care, it is for us, better to have help at regular times and to know who will be coming the next morning. We do understand that this

is not always possible - rearrangement of schedules and traffic problems.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phil T (Son of Client) published on 3 January 2020
Submitted via Website • Report

Overall Experience

The level of care provided was excellent. YouB4Me always ensured that Dad was safe and happy before they left. If this meant that they stayed a little longer than planned, they would. The care is also about the whole person, and they would talk to Dad about a range of things. When Dad had to go into

care, they even visited him there to see how he was doing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N L (Daughter of Client) published on 3 January 2020
Submitted via Website • Report

Overall Experience

YouB4Me Care is an independently run family business of very caring and supportive ex-nurses. For nine months they supported my elderly father with dementia to remain independent and living at home. They are a team of very friendly supportive professionals to both my dad and us his family. I would recommend

them to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon W (Son of Client) published on 23 December 2019
Submitted via Website • Report

Overall Experience

YouB4Me Care has been looking after my 92-year-old mother for about 6 months. Mum has always been very independent and was at first reluctant to allow carers into her home. YouB4Me worked tirelessly to understand how to they could gain mum's trust and, by carefully selecting carers with just the right

personalities and tailoring their care to mum's needs, did just that. The carers keep in touch with me regularly by text and contact me immediately if there is anything I should know about. For example, one day in November, mum seemed more confused than usual. Her carer texted me at once and also called in the team manager, who suspected that mum had a chest infection. They phoned the GP and within a couple of hours mum already had an antibiotic to handle the infection. Then, over the next few days, the team scheduled extra visits and made sure mum was taking enough fluids - As a result, she recovered very quickly. It is a great comfort to know I can rely on this level of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

You Before Me Care

Care Provided by You Before Me Care

Good to Know

Funding & Fees Guide for You Before Me Care