Ivy Care (Reading & Newbury)

8A Armour Road, Tilehurst, Reading RG31 6HS
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9.2 25 Reviews
  • Ivy Care (Reading & Newbury), Reading
Ivy Care (Reading & Newbury) provides personalised and quality domiciliary and live-in care from experienced and compassionate staff in Reading and West Berkshire area, enabling people to remain within the comfort of their own homes.

Ivy Care (Reading & Newbury) management will work with you, your family and others involved in your care to form a team dedicated to meeting your needs at home.

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Care Provided by Ivy Care (Reading & Newbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • IV Care Ltd
  • Person in charge
  • Ingrida Savickaite (Manager)

Funding & Fees Guide for Ivy Care (Reading & Newbury)

  • Prices

  • From £21.00 per hour

  • Charge rate will depend on care needs

Ivy Care (Reading & Newbury) Reviews (25)

Total of 25, showing 1-20
9.2

Ivy Care (Reading & Newbury) has a Review Score of 9.2 (9.207) out of 10, based on 4 reviews in the last 2 years. Over all time Ivy Care (Reading & Newbury) has 25 reviews.

Overall Experience

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Review from Jennifer S (Wife of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So much help and kindness from carers. My husband treated with dignity at all times. Times of calls are very regular which helps to plan the day. I feel happy that my husband is in safe hands and he is always ready to see them. Very pleased with Ivy Care and would recommend it to friends and relatives.
Thank you to all.

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Review from D F (Husband of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent. The carers go above and beyond in everything they do. They are so kind and thoughtful in how they treat my wife. They also always try to make her smile and make her day as enjoyable as it can be. She always looks forward to their daily visits with whoever comes to see
her.

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Review from Graham O (Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the role offered by Ivy Care. Having been recently discharged from hospital following repairs to femur fractures, I need help to wash and dress. Their attitude is kind and friendly and they fully understand my needs when it comes to dealing with my pain threshold.
Their
approach is very professional and friendly, indeed I look forward to their daily visits. I have no doubt recommending their services to anyone looking for an experienced care organisation whose only concern is for the client’s wellbeing.

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Review from Kathy M (Daughter of Client) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the amazing staff at Ivy Care. Mum was in your care for the last months of her life, we couldn't have asked for a kinder, more helpful group of people. She so enjoyed the carer popping in during the day and the care they gave was amazing. I highly recommend this company. Ten out of ten.

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Review from Jane P (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother found it difficult at the start to accept care. However, the staff are professional, friendly, hard-working and do an excellent job. They keep the client safe, feeling cared for and are good at developing positive working relationships with the clients and others involved regularly with their
care. My mother looks forward to every care call she receives. I would highly recommend this company.

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Review from Dave B (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service care provided for my dad was excellent, always friendly and helpful. It made a very difficult situation for my dad much easier. I would highly recommend this company for anyone requiring care in the home.

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Review from Dawn (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Good Oaks and their carers highly enough, they have attended my Mother four times per day for some time now and are always caring, kind, thoughtful and treat her with dignity and respect. Good Oaks offer an all-round service by supporting the primary family contact too, office staff are
always available to help and support me with any additional needs or answer any questions I might have. Whilst the quality of care should always be the primary consideration, it is also reassuring that Good Oaks charges are very reasonable and fair with no hidden extras. I happily recommend Good Oaks to care for your loved ones.

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Review from R C (Daughter of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a fortnightly hair wash. The carer was friendly and efficient and good at chatting to my mum and humouring her.

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Review from J W (Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring.
Always wearing protective equipment.

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Review from R C (Wife of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not had this company for long, however, I am extremely happy with how the carers approach their work and my husband, who has dementia. I feel that to the carers, this is not just a job, it's a vocation, and they are fully committed to doing their best for their clients.

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Review from Jane P (Wife of Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good timekeeping - excellent care for my husband. Overall we are very satisfied with the service.

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Review from L L (Wife of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good experience. My husband is bed-bound except for the carers taking him to the bathroom for a daily wash/shower.

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Review from Diane H (Daughter of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Good Oaks Home Care for looking after my mother and giving her the confidence to return to independent living after being discharged from hospital after a life threatening illness. The family have been impressed with the professionalism and friendliness of the Good Oaks Team. We
would not hesitate to ask for their services again if required and would recommend them highly.

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Review from P K (Husband of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service - much better than all previous carers.

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Review from A H (Son of Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a friendly, reliable and trustworthy team.
Over the last year, we have been able to go on holiday with the rest of the family without having to worry about care for my mother.

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Review from M S (Husband of Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant team, ready to go the extra mile for my Wife.
Nothing is too much.

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Review from Jenny P (Daughter of Client) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with the care provided by Good Oaks. All the carers are cheerful, professional and caring. Communication with the office is very easy and accessible. In particular, we were very impressed with the effort made to really get to know my father when he first needed support at home.
As far as possible the carers are the same people which is important to him. I would certainly not have any hesitation to recommend their services to others.

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Review from Marc B (Son of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care team. Very well organised. Carers are very professional and caring. They are very patient and understanding.

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Review from Ian K (Son of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and the management team lovely and helpful. They have always found someone to cover me.

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Review from Elizabeth L (Client) assisted by family/friend published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been extremely kind and helpful. They have made me feel very safe and have become like friends. It gives my family peace of mind that I am so well looked after. I look forward to seeing them at the end of the day and mornings are so much easier with all the help.

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Current Review Score: 9.2 (9.207)

Overview of Review Score

The Review Score of 9.2 (9.207) out of 10 for Ivy Care (Reading & Newbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Ivy Care (Reading & Newbury) is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ivy Care (Reading & Newbury) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Ingrida

Ingrida Savickaite

Job Title: Director/Registered Manager

Joined: 2018

Ingrida started her career as a home-visiting carer in 2006 and by 2013 she achieved her CQC registration as a care manager. She worked in different positions and has a good understanding of what is good and passionate care. Despite gaining a degree in Psychology and Criminology, Ingrida dedicated her life and career to domiciliary care where she can make a difference in the individual life.


Frequently Asked Questions about Ivy Care (Reading & Newbury)

What Type of Services does Ivy Care (Reading & Newbury) offer?

Ivy Care (Reading & Newbury) offers Home Care.

How many Carers does Ivy Care (Reading & Newbury) employ?

Ivy Care (Reading & Newbury) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ivy Care (Reading & Newbury) to verify any information. View our terms and conditions. Ivy Care (Reading & Newbury) has a Platinum Service – more info.