Ivy Care (Reading & Newbury)

8A Armour Road, Tilehurst, Reading RG31 6HS
Submit a Review
9.9 30 Reviews
  • Ivy Care (Reading & Newbury), Reading
Ivy Care (Reading & Newbury) provides personalised and quality domiciliary and live-in care from experienced and compassionate staff in Reading and West Berkshire area, enabling people to remain within the comfort of their own homes.

Ivy Care (Reading & Newbury) management will work with you, your family and others involved in your care to form a team dedicated to meeting your needs at home.

Show Ivy Care (Reading & Newbury) on the Map

Care Provided by Ivy Care (Reading & Newbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • IV Care Ltd
  • Person in charge
  • Ingrida Savickaite (Manager)

Funding & Fees Guide for Ivy Care (Reading & Newbury)

  • Prices

  • From £21.00 per hour

  • Charge rate will depend on care needs

Ivy Care (Reading & Newbury) Reviews (30)

Total of 30, showing 1-20
9.9

Ivy Care (Reading & Newbury) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Ivy Care (Reading & Newbury) has 30 reviews.

Overall Experience

  • 29
  • 1
  • 0
  • 0
  • 0

Date Published

30
5
5
9
21

Review from Amirul H (Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with one of the carers was really helpful. I was suffering from anorexia bulimia and BPD therefore, I was very sick because of not eating and purging to the point I would spend days without eating. He made sure I was eating (stayed til my food was at least digested for a bit, and even
fed me if needed!) I really recommend him and his teams!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Husband of Client) assisted by family/friend published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The services we received from Ivy Care was second to none. The teams of carers that called on us were courteous, sympathetic and very professional. They treated my wife with great care and attention. They dealt with her needs and made sure that her comfort was paramount. We would recommend Ivy Care
as the company to use.This is because the carers and staff go the extra mile. Hence we felt that they were not only carers but close family and friends. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine M (Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are generally friendly and willing to help where needed. My home is left clean esp bathroom, kitchen and bathroom floors. I am left ready to get on with my days cheerful and in good order. They are here for the full 30 minutes. Most people are calm and good natured which makes them pleasant to
have in my home. Ivy Care was recommended to me and I would choose them again if needed. Initially they helped me get back on my feet after a long stay in hospital and definitely helped me regain my confidence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona H (Friend of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and reliable. I can rest assured while I am at work my friend will be treated with respect and dignity and a smile. The team can't do enough and are trustworthy and communication is always good

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katherine D (Granddaughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy care have looked after nan for about a year and we cannot thank them enough. They have all been amazing, communication is great and anything they feel gran has needed medically or personal care wise they advised us of. They were brilliant when gran passed and became a huge part of our family over
the last year seeing gran and granddad 4 times a day 7 days a week. Their care was hugely appreciated by both gran and granddad and myself and my brother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer S (Wife of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So much help and kindness from carers. My husband treated with dignity at all times. Times of calls are very regular which helps to plan the day. I feel happy that my husband is in safe hands and he is always ready to see them. Very pleased with Ivy Care and would recommend it to friends and relatives.
Thank you to all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D F (Husband of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent. The carers go above and beyond in everything they do. They are so kind and thoughtful in how they treat my wife. They also always try to make her smile and make her day as enjoyable as it can be. She always looks forward to their daily visits with whoever comes to see
her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham O (Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the role offered by Ivy Care. Having been recently discharged from hospital following repairs to femur fractures, I need help to wash and dress. Their attitude is kind and friendly and they fully understand my needs when it comes to dealing with my pain threshold.
Their
approach is very professional and friendly, indeed I look forward to their daily visits. I have no doubt recommending their services to anyone looking for an experienced care organisation whose only concern is for the client’s wellbeing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathy M (Daughter of Client) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the amazing staff at Ivy Care. Mum was in your care for the last months of her life, we couldn't have asked for a kinder, more helpful group of people. She so enjoyed the carer popping in during the day and the care they gave was amazing. I highly recommend this company. Ten out of ten.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane P (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother found it difficult at the start to accept care. However, the staff are professional, friendly, hard-working and do an excellent job. They keep the client safe, feeling cared for and are good at developing positive working relationships with the clients and others involved regularly with their
care. My mother looks forward to every care call she receives. I would highly recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dave B (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service care provided for my dad was excellent, always friendly and helpful. It made a very difficult situation for my dad much easier. I would highly recommend this company for anyone requiring care in the home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Good Oaks and their carers highly enough, they have attended my Mother four times per day for some time now and are always caring, kind, thoughtful and treat her with dignity and respect. Good Oaks offer an all-round service by supporting the primary family contact too, office staff are
always available to help and support me with any additional needs or answer any questions I might have. Whilst the quality of care should always be the primary consideration, it is also reassuring that Good Oaks charges are very reasonable and fair with no hidden extras. I happily recommend Good Oaks to care for your loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R C (Daughter of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a fortnightly hair wash. The carer was friendly and efficient and good at chatting to my mum and humouring her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring.
Always wearing protective equipment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R C (Wife of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not had this company for long, however, I am extremely happy with how the carers approach their work and my husband, who has dementia. I feel that to the carers, this is not just a job, it's a vocation, and they are fully committed to doing their best for their clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane P (Wife of Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good timekeeping - excellent care for my husband. Overall we are very satisfied with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Wife of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good experience. My husband is bed-bound except for the carers taking him to the bathroom for a daily wash/shower.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane H (Daughter of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Good Oaks Home Care for looking after my mother and giving her the confidence to return to independent living after being discharged from hospital after a life threatening illness. The family have been impressed with the professionalism and friendliness of the Good Oaks Team. We
would not hesitate to ask for their services again if required and would recommend them highly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P K (Husband of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service - much better than all previous carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Son of Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a friendly, reliable and trustworthy team.
Over the last year, we have been able to go on holiday with the rest of the family without having to worry about care for my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Ivy Care (Reading & Newbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Ivy Care (Reading & Newbury) is calculated as follows: ( (51 Excellents x 5) + (1 Goods x 4) ) ÷ 52 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ivy Care (Reading & Newbury) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Ingrida

Ingrida Savickaite

Job Title: Director/Registered Manager

Joined: 2018

Ingrida started her career as a home-visiting carer in 2006 and by 2013 she achieved her CQC registration as a care manager. She worked in different positions and has a good understanding of what is good and passionate care. Despite gaining a degree in Psychology and Criminology, Ingrida dedicated her life and career to domiciliary care where she can make a difference in the individual life.


Frequently Asked Questions about Ivy Care (Reading & Newbury)

What Type of Services does Ivy Care (Reading & Newbury) offer?

Ivy Care (Reading & Newbury) offers Home Care.

How many Carers does Ivy Care (Reading & Newbury) employ?

Ivy Care (Reading & Newbury) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ivy Care (Reading & Newbury) to verify any information. View our terms and conditions. Ivy Care (Reading & Newbury) has a Platinum Service – more info.