GoodOaks Homecare - New Forest

Unit 6 Parkland Place, 39-41 Old Milton Road, New Milton BH25 6DJ
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9.8 32 Reviews
  • GoodOaks Homecare - New Forest, New Milton
GoodOaks Homecare (New Forest) is both a Domiciliary Care and Complex Care provider who offer high-quality care and support to individuals in their own homes.

With Domiciliary Care, a range of services are offered to help you to remain independent, keeping you safe and comfortable in your own home by providing quality visiting homecare and live-in care. Assistance is provided with day to day tasks to help you remain living independently at home. Due to the rigorous training programme and wide network of care professionals, everything from regular homecare support to more specialist support such as dementia care, stroke care or palliative care are offered.

With Complex Care, a special kind of healthcare and support are offered to people who have chronic or long-term health problems and need extra assistance with their symptoms and daily tasks. It involves a nurse-led care and multi-disciplinary approach that focuses on the individual’s needs, goals, and preferences. It requires a higher level of medical intervention, and complex medical treatments like administering medication or managing specific health conditions. This is a more specialised healthcare task and support for individuals with complex medical needs.

With GoodOaks, clients are able to stay in familiar surroundings that they have spent their lives shaping. The award-winning training and expertise enables care professionals and office teams to care for a range of conditions with skill, empathy and warmth. GoodOaks has experienced, professional and friendly carers adapt to your routines and lifestyle to provide care that is shaped by you. Care plans are tailored to your unique needs and preferences, and regularly review these to adapt to any changes.

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Care Provided by GoodOaks Homecare - New Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Janica Calderon-Daniels (Registered Manager)

Funding & Fees Guide for GoodOaks Homecare - New Forest

  • Prices

  • Visiting care starts from 30 minutes. We also cover Awake Nights, Sleep-Ins and Live-In care packages.

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - New Forest Reviews (32)

Total of 32, showing 1-20
9.8

GoodOaks Homecare - New Forest has a Review Score of 9.8 (9.785) out of 10, based on 23 reviews in the last 2 years. Over all time GoodOaks Homecare - New Forest has 32 reviews.

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Review from Shirley A (Wife of Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite satisfied with the service my husband is provided with. The carers are very helpful and supportive.

Reply from Anne Calderon, Managing Director at GoodOaks Homecare - New Forest

Thank you so much for your kind words and positive review. Your support and encouragement mean a lot to us and we truly appreciate it. It's incredibly motivating and inspires us to keep doing our best.


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Review from D D (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have had daily visits from the care team for a few months now. Without exception, the carers have been very good at what they do. They show my parents kindness and respect. Both my parents enjoy their visits and have lovely things to say about the carers.
The office staff have acted quickly
to any queries I may have and are a pleasure to deal with.

Reply from Anne Calderon, Managing Director at GoodOaks Homecare - New Forest

We truly appreciate your thoughtful feedback. Your insights and kind words mean a lot, and they help us continue to improve and grow. It's always rewarding to know that our efforts are making a positive impact. Thank you for taking the time to share your thoughts. We sincerely value your support.


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Review from Maeve C (Wife of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All young men are very polite, caring and respectful.

Reply from Anne Calderon, Managing Director at GoodOaks Homecare - New Forest

We're so grateful for the kind words and the thoughtfulness behind them. It's not every day that we receive something heartfelt, and it means more to us than we can express. With gratitude.


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Review from A M (Daughter of Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care, Dad was very happy too.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

Thank you for sharing this positive feedback! Short but sweet as the insights are invaluable to us and inspire us to keep raising the bar. We're grateful for the support. - With gratitude.


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Review from W E (Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to find the words to describe how pleased I am to be cared for by Good Oaks.
My first experience was to request a carer to provide assistance at 6.30 in the morning to take me to hospital. This was not a problem. I was so grateful!
Since then I have constantly had the assistance I've needed
with always a smile, always punctual and in my experience have never had such a caring wonderful group of carers. Thank you.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

We too can't find the words to describe how pleased we are to look after you! We're so thrilled to hear about your meaningful experience with us. This feedback means a lot to us and it motivated our team to continue delivering the highest level of service. With sincere gratitude.


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Review from M G (Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a reliable early morning service and these providers have done this for me consistently. The carers are pleasant, well-trained, efficient and tidy. The administrative staff are helpful and supportive, going out of their way to arrange extra visits when required. I would have no hesitation in
recommending them.

Reply from Anne Calderon, Managing Director at GoodOaks Homecare - New Forest

What wonderful feedback! We're very pleased to hear your uplifting words. It means a lot to us to know that you took the time to share your thoughts. Your feedback not only reassures us but also helps us continue to grow and improve. With deepest gratitude.


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Review from S E (Daughter of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mum receives is great as the team seem to have bonded well with her and understand her moods well.

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Review from Tina M (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted a reliable care company to help our mum, mainly with meal preparation, and have used the services of GoodOaks for almost three years now. In all that time, GoodOaks has never missed a single visit, so have never let us down! Not only that, the timekeeping of their visits has always been extremely
punctual. This is all down to a professional, competent, and friendly management team, and communication with them is excellent. They employ a large group of bright and friendly carers who are polite, respectful, and trustworthy. Thank you very much GoodOaks!

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Review from M H (Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a client who has severe MND, and has been with Good Oaks for over two years, I have always found the carers to be excellent, they are kind, caring, patient, and flexible. If I have an appointment, the carer will accompany and support me. Personally, I feel safe and secure in my own home, which is
very important to my well-being.

Reply from Anne Calderon, Managing Director at GoodOaks Homecare - New Forest

We are very grateful for this excellent review. Thank you for sharing your 5-star experience with us and our community. We guarantee that we will continue to strive to give you and all our clients the best quality care you all deserve.


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Review from Simon L (Son of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were made aware of GoodOaks through a neighbour and since mid-January, their friendly, professional team of carers have been visiting my mum 5 times a week for 30 minutes each time. Visit days and times are tailored to suit her and the days and duration of each visit can be easily changed.
Prices are very reasonable. Help ranges from simply making her a cup of tea and sitting down for a friendly chat to tasks like ironing, hoovering, changing the bed, washing up, cleaning windows, getting her accustomed to using her newly acquired walker and popping out to the local shop to buy milk and bread. They even provide an app where the rota for future visits is shown and carer visit notes can be easily and securely accessed by us. Notes include monitoring her health and well-being and changes in medication that they need to be aware of. As none of the family live locally, it is very reassuring to know she is in good hands. Can't recommend them enough!

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Review from Richard E (Husband of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

GoodOaks Homecare (New Forest) were recommended to me through social services to help me look after my wife following a stroke, Covid and neurological problems she has. The carers come twice a day to get my wife up and dressed in the morning and later ready for bed in the evening. All the carers have
a nursing background and are very professional, courteous and a pleasure to work with. Timekeeping is excellent and they always notify me if they are delayed. The office staff are well organised and approachable for any changes required to be made to schedule. I have no hesitation in recommending GoodOaks Homecare (New Forest).

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Review from Adrian S (Son of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks have been supplying care services to my parents for the last 14 months and I can honestly say they have been amazing. We were fortunate in that they were able to set up the care package very quickly and the carers I have met in that time have been very kind, considerate and utterly trustworthy.
The
office management team have been great too in carrying out regular visits alongside the care teams, proactive suggestions to improve the care package along the way and have been very reactive on the odd occasion where I've needed to contact them.
I would have no hesitancy in recommending the GoodOaks team to anyone looking for care in the Barton on Sea/ New Milton area.

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Review from P N (Nephew of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has now been in place for several months for my 105-year-old elderly Aunt who is some distance away from us. Comforting to know that GoodOaks will call if there is an issue and has supported us in finding relevant providers when specialist care (eg chiropodist) was required and we are not familiar
with the area.
We believe that she is reassured that her carers are now quite known to her which is important as she is now quite frail and hard of hearing but continues to be very independent and determined to stay in her own place as long as she can.
We do feel that we can rely on GoodOaks to give the required personal care and support and the patience that must be required at times.

Reply from Jan Calderon-Daniels, Registered Manager at GoodOaks Homecare - New Forest

Thank you so much for your kind words. We try our best to support your aunt's needs as much as we can and we ensure that she is happy with the care she is receiving. We again appreciate your feedback and we will continue to provide above and beyond great quality care and support.


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Review from H J (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was taken ill on a Friday evening, GoodOaks Homecare called 111 and then an ambulance was arranged to come. The carer stayed with my father for several extra hours. This then gave time for me to travel down and have peace of mind that my father was not left alone. I am happy with the care
that GoodOaks provides for my father.

Reply from Jan Calderon-Daniels, Registered Manager at GoodOaks Homecare - New Forest

Thank you so much for your kind words. We will do our best to ensure that your father is receiving the best care possible. Your continued communication is important to us. If there is anything we can support you with further, please do let us know. Thank you again.


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Review from Ian S (Son of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that looked after and cared for my father did a first-class job. All of them took time to ensure his welfare was looked after. GoodOaks were very responsive to any request I made and helped out all of the time. I was impressed that they were able to change rotas to suit my father's needs.
A very easy company to work with. Thanks.

Reply from Jan Calderon-Daniels, Registered Manager at GoodOaks Homecare - New Forest

Thank you so much for your kind words, we really do appreciate this. It was very much a pleasure looking after your father and I hope he's doing very well. If there is anything we can support with him and the family, please do not hesitate to let us know.


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Review from S B (Wife of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff provided are professional, friendly and caring. We are very happy with the staff who come. They are very willing and flexible with a whole range of duties.

Reply from Jan Calderon-Daniels, Registered Manager at GoodOaks Homecare - New Forest

Thank you so much for your kind words. All your comments are conveyed to the rest of the team and we hope we continue to support you the best way we can.


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Review from Lynda S (Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During an emergency need of night care for our mother after moving her from her house to her sister's home and then on to another sister, Good Oaks was contacted. Our appointment with the care coordinator was immediate, and care was arranged for nighttime backup to aid myself and my sister.
She arranged
to pull in team members - I can only say wow! The most amazing carers, sweet, genuine, kind and compassionate - a big difference to the previous care in the Southampton area. My sister and I would not hesitate to recommend the team. Exceptional - all going above and beyond - One carer even arrived 30 minutes early - unpaid - to get to know us and left 30 mins late - unpaid to say her goodbyes and discuss the night's events.
Simply amazing - thank you, each of you - you all have a place in our hearts.

Reply from Jan Calderon-Daniels, Registered Manager at GoodOaks Homecare - New Forest

It was a pleasure meeting you and the rest of the family. We were glad to find that we were able to assist as soon as possible. We are so pleased with your comments, and I'm glad the carers you had were supportive and assisted you the best they could. They were so happy to receive your feedback. Thank you so much again.


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Review from Glynda M (Sister of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's care with GoodOaks has been exceptional and professional. The staff were assessed and all his needs were very adequately met. Due to his health declining he required additional care. I would not hesitate to recommend this professional team.

Reply from Jan Calderon-Daniels, Registered Manager at GoodOaks Homecare - New Forest

Thank you so much for your kind words. I hope your brother is doing well and all your comments are passed on to the carers. Thank you again for your feedback.


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Review from P L (Daughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been benefiting from having live-in carers from GoodOaks Homecare for about eight months now. Without exception all of her carers have been kind and caring, coping with Mum's multiple problems with patience and understanding. After initially being adamant that she would never have someone living
in, Mum's growing anxiety, caused by the prospect of being unable to continue to live in her own home, has now been alleviated and she is generally much more relaxed and happy.

Reply from Jan Calderon-Daniels, Registered Manager at GoodOaks Homecare - New Forest

Thank you so much for your kind words. I have passed on your comments to the carers that cared for your mum. We are happy to assist, if there's anything we can do for you please do not hesitate to contact us. Thank you so much again for your comments.


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Review from Janice D (Daughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At very short notice excellent live-in care was provided to my mother. The carer really went above and beyond and my mom absolutely loved her.
She then moved to daily visits and again found all the carers to be friendly, professional and caring. A misunderstanding regarding the terms of the contract
was quickly and professionally resolved, as always with the elderly it is important to confirm they understand what they are asking for.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for GoodOaks Homecare - New Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for GoodOaks Homecare - New Forest is calculated as follows: ( (108 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 135 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - New Forest is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Daniela

Daniela Chesters

Job Title: Deputy Manager

Joined: 2018

Daniela started as our Visiting Home Care Assistant in 2018. Through her hard work and genuine care for our clients, she progressed to the Care Coordinator post. She ensures that clients receive quality care at home by organising care in an efficient, safe and responsive manner.


Frequently Asked Questions about GoodOaks Homecare - New Forest

What Type of Services does GoodOaks Homecare - New Forest offer?

GoodOaks Homecare - New Forest offers Home Care.

How many Carers does GoodOaks Homecare - New Forest employ?

GoodOaks Homecare - New Forest employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - New Forest to verify any information. View our terms and conditions. GoodOaks Homecare - New Forest has a Platinum Service – more info.