GoodOaks Homecare - New Forest

Unit 6 Parkland Place, 39-41 Old Milton Road, New Milton BH25 6DJ
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9.8 32 Reviews
  • GoodOaks Homecare - New Forest, New Milton
GoodOaks Homecare (New Forest) is both a Domiciliary Care and Complex Care provider who offer high-quality care and support to individuals in their own homes.

With Domiciliary Care, a range of services are offered to help you to remain independent, keeping you safe and comfortable in your own home by providing quality visiting homecare and live-in care. Assistance is provided with day to day tasks to help you remain living independently at home. Due to the rigorous training programme and wide network of care professionals, everything from regular homecare support to more specialist support such as dementia care, stroke care or palliative care are offered.

With Complex Care, a special kind of healthcare and support are offered to people who have chronic or long-term health problems and need extra assistance with their symptoms and daily tasks. It involves a nurse-led care and multi-disciplinary approach that focuses on the individual’s needs, goals, and preferences. It requires a higher level of medical intervention, and complex medical treatments like administering medication or managing specific health conditions. This is a more specialised healthcare task and support for individuals with complex medical needs.

With GoodOaks, clients are able to stay in familiar surroundings that they have spent their lives shaping. The award-winning training and expertise enables care professionals and office teams to care for a range of conditions with skill, empathy and warmth. GoodOaks has experienced, professional and friendly carers adapt to your routines and lifestyle to provide care that is shaped by you. Care plans are tailored to your unique needs and preferences, and regularly review these to adapt to any changes.

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Care Provided by GoodOaks Homecare - New Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Janica Calderon-Daniels (Registered Manager)

Funding & Fees Guide for GoodOaks Homecare - New Forest

  • Prices

  • Visiting care starts from 30 minutes. We also cover Awake Nights, Sleep-Ins and Live-In care packages.

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - New Forest Reviews (32)

Total of 32, showing 21-32
9.8

GoodOaks Homecare - New Forest has a Review Score of 9.8 (9.785) out of 10, based on 23 reviews in the last 2 years. Over all time GoodOaks Homecare - New Forest has 32 reviews.

Overall Experience

  • 25
  • 7
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Date Published

32
4
9
23
9

Review from John S (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff keep smiling and get me moving every day, miss them at weekends and find their journey times difficult to justify.
Surprised to find staff left to make own Covid and flu arrangements. I, and I'm sure many of your clients, are classed as vulnerable.

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Review from Toby W (Son of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of my father's care with Good Oaks, we have received exceptional service from them.
Initially, he received care visits following discharge from the hospital. He was assessed by the care coordinator who took into consideration all of his needs and ensured that these were met by the carers.
Following a decline in his health, he required additional care at very short notice. Again, this was dealt with in a caring and professional manner.
I was overseas for a couple of months and the communication from the care coordinator was exemplary during this time.
We moved to 24-hour live-in care which has been fantastic and has clearly helped in his recovery from an infection. This was arranged over Easter weekend at very short notice once again.
The live-in carers go above and beyond to help, working closely with physio and occupational therapists. They sit with my father doing exercises with him every day!
Again, I cannot rate Good Oaks carers highly enough, they are natural, happy, fun and professional.

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Review from Elise S (Daughter of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare have been providing home care for my 98 year old mother who was widowed 7 months ago. The care provided has been extremely good and much appreciated by her family members neither of whom live in the same area. GoodOaks carers provide meals, administering medication etc 7 days per
week, twice a day and had to fill in over the Christmas period when we were unable to visit and care for mum due to ill health (a virus). We would have no hesitation in recommending GoodOaks to any prospective customers.

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Review from Jo E (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care my mother is receiving from Good Oaks. Despite needing two Carers four times a day, they have been totally reliable, cheerful, respectful whilst providing excellent care at all times. I would not hesitate to recommend them.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

Thank you for your review. This means a lot to us. I am very glad we've been able to help. We will definitely pass your feedback to the whole team.


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Review from Terri A (Daughter-in-law of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Oaks Home Care - New Forest have provided an excellent service. Their staff are professional, kind, caring and trustworthy. We can be assured that the care they provide helps to keep mum safe and happy in her own home. I would happily recommend this company.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

Thank you so much for your very kind review. It has been an absolute pleasure to help your mum, and I know all our staff enjoys looking after her as well. We will definitely share your feedback with the whole team. Many thanks.


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Review from Pauline C (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Living a great distance from Dad and unable to visit very often, I have to trust that a care agency will fulfill our requirements. Good Oaks is reliable, caring and adheres to the regulations. Communication is good and easy and problems or actions required are notified to us promptly. Dad is well cared
for and likes the carers. The care app is useful to see the carer's visit reports and to get more of a feel for what is happening with Dad. Due to dementia, he is unable to tell us how things are himself.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

Thank you for your kind review. We will continue to deliver the quality care your father deserves. We would continue to make sure that his best interest is always our top priority. Thank you too for your help and support. This will be passed on to our team.


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Review from Laura P (Granddaughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with the team at Good Oaks while caring for our elderly relative, on the whole, has been very positive. I can hand on heart say they are very friendly and trustworthy and although I sometimes got frustrated that not everyone did things the way that I would have, they still had his best
interests at heart. Throughout the time with Good Oaks, the needs changed and they were very good at discussing and auctioning it. Before Covid, the three-monthly review meetings were a good way to focus and refresh the care package and get any concerns out in the open. Like anyone in this position, it would have been impossible without a strong team like Good Oaks and I would suggest anyone get a system like this in place as early as possible, it will really go along way to helping the individual requiring care in the future.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

Thank you for your kind words. Looking after your grandfather has been our great pleasure. Thank you also for your help and support during all those times. Your message will be passed on to our team.


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Review from Susanna Z (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looking after my mother were always attentive and caring, anticipating problems and suggesting solutions that we're mindful of the situation. Her individuality and dignity was beautifully managed with thoughtful and relaxed assistance provided. The office staff were easily available and responded
quickly to any questions.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

Thank you for all your kind words. It has been our great pleasure looking after your mother and knowing you all. We will endeavour to continue to deliver safe and effective care to all our clients. This will pass on to our Good Oaks team.


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Review from Clare B (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's condition had been deteriorating rapidly over the past couple of years and care has been extended at each key stage-gate. We started with Good Oaks having an hour or two per day and when the time came for arranging the live-in care, their professionalism and genuine care meant that we turned
to them. It has been an enormous relief to have this in place over the past eight weeks and with our father's lifetime wish of never wanting to be put into a home, even with dementia, we will now work hard to sustain this care into the future. It is not an affordable option for everyone and we won't be able to afford it forever but this 5* service received recently has been so wonderful and has completely changed our relationship with our Dad for the positive. Thank you Good Oaks.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

It is our great pleasure to look after dad. Thank you as well for the help and support you are extending us. We will continue to aim to deliver a high standard of care to all our clients. Your feedback is highly valued and this will be shared with the rest of the team.


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Review from Mandy G (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I feel very happy with Good Oaks. Super care and always keeping us informed how mum is getting on. Nothing is too much trouble. My mum is also reassured by the staff. As she can be difficult and get agitated. Their care during covid has also been very good.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

It is a pleasure looking after mum since the beginning. You have been very helpful and supportive as well. Thanks so much for your very kind review, I’ll share this with the rest of the team.


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Review from Geraldine S (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, friendly carers who established a warm relationship with my mother. As her disability worsened, causing challenging behaviours, they were always patient, calm and compassionate. The family always felt reassured in the knowledge that the Good Oaks carers were there.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

It was a pleasure to look after your mother and our team really miss her. Thanks so much for your very kind review, I’ll share this with the rest of the team.


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Review from Deborah L (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Oaks have been caring for our elderly mother for the past few years. She is 92 and quite a difficult character to cope with. Despite this, the staff who come in every day to give her breakfast and get her washed and dressed show continued patience and kindness. They are professional, clean and
cheerful and always do everything they can for our mother. Furthermore: whenever they have any concerns about her health they are always quick to contact us and keep us up to date, they have never let us down, by not turning up - even in these tricky times and every staff member is pleasant and approachable. Thoroughly recommend them.

Reply from Anne Calderon, Director at GoodOaks Homecare - New Forest

Thanks so much for your very kind review, I’ll share this with the rest of the team. We will continue to provide the highest standard of care to make sure that mum has the best quality of life she deserves.


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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for GoodOaks Homecare - New Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for GoodOaks Homecare - New Forest is calculated as follows: ( (108 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 135 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - New Forest is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Daniela

Daniela Chesters

Job Title: Deputy Manager

Joined: 2018

Daniela started as our Visiting Home Care Assistant in 2018. Through her hard work and genuine care for our clients, she progressed to the Care Coordinator post. She ensures that clients receive quality care at home by organising care in an efficient, safe and responsive manner.


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