Nissi Home Care

Ashley House, 235-239 High Road, London N22 8HF
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9.5 7 Reviews
  • Nissi Home Care, London

Care Provided by Nissi Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Drug Dependence (past or present)
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Nissi Home Care Ltd
  • Person in charge
  • Gifty Ampofo (Manager)
9.5

Nissi Home Care has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Nissi Home Care has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
3
3
5
2
Overall Experience  Overall Experience 5.0 out of 5

A very warm and family-oriented service, would definitely recommend. The carer that currently works with my mother is a very pleasant and patient lady, who is more than helpful in terms of prepping food and attending church services with her. Highly recommended service providers. Amazing management
team.

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Overall Experience  Overall Experience 5.0 out of 5

Virtually all support staff supplied have been kind and eager to learn. Some have taken longer than others, but I feel they have all 'got my back' and have been keen to perform immediate care duties to a high standard eg. washing and dressing.
Furthermore, domestic duties eg food prep, cleaning and
clothes washing, have been performed with aplomb, even the boys! Finally, the office staff have been very friendly and helpful at all times, including the boss!

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Overall Experience  Overall Experience 5.0 out of 5

Nissi Home Care have provided care for me for almost 18 months.
The quality and professionalism of their carers has been consistently very good.
They have been flexible and responsive to my needs and I have no hesitation whatsoever in recommending them.

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Overall Experience  Overall Experience 5.0 out of 5

Nissi Care Agency has been the sole agency caring for my mother for 3.5 years.
The biggest ailment my mom had was dementia along with being bed-bound.
There are a few pros that stood out for me - one being the consistency of carers which was great for her mentally.
Patience - I found her carers
were very patient not just with my mom but also with myself as I was the main communicator who had to make decisions on her behalf. There were many occasions when Mom displayed difficult behaviour but they understood her without being prejudiced.
Communication - staff being able to listen to concerns and also being able to try new suggestions.
Being proactive - due to her having same consistent staff they were able to pick up signs of deterioration quickly and acted accordingly.
Would highly recommend Nissi Care Agency.

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Overall Experience  Overall Experience 5.0 out of 5

This care agency provides an extremely high standard of care. The carers are professional, experienced, supportive, friendly and proactive. I would highly recommend this care agency. The care coordinators and management team are very helpful and responsive.

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Overall Experience  Overall Experience 4.0 out of 5

We found it difficult initially, and so did our father, to allow any help. After the initial settling we found this supportive and helpful, allowing us to have quality time with our Dad without being carers. We found the individual carers, compassionate, caring, and at the same time allowing space and
welcome us to spend time with our Father. Carers showed respect and dignity. On occasion when multiple carers were present, there were times when they would discuss amongst themselves and not explain what was happening - this was only an initial issue.

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Overall Experience  Overall Experience 5.0 out of 5

As a family, we always found Nissi Home Care very professional. They were always accommodating and met my fathers care needs in a friendly and caring way. A reliable and excellent level of care was provided at all times.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Nissi Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Nissi Home Care is calculated as follows: ( (27 Excellents x 5) ) ÷ 27 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nissi Home Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Nissi Home Care

What Type of Services does Nissi Home Care offer?

Nissi Home Care offers Home Care.