North Home Care

Channel Business Centre, Castle Hill Avenue, Folkestone CT20 2RD
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9.0 5 Reviews
  • North Home Care, Folkestone
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Care Provided by North Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • North Home Care Ltd
  • Person in charge
  • Johanna Doyle (Manager)

Funding & Fees Guide for North Home Care

  • Prices

  • Prices range from £25-28.00 per hour
Are you the Owner/Manager of North Home Care? View your Advertising Options

North Home Care Reviews (5)

9.0

North Home Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time North Home Care has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
3
3
2

Review from James S (Husband of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has poor health and I am not getting any younger so I decided to get assistance from a care provider. I contacted North Home Care and it has proven to be the best move I have made in a while. I have nothing but praise for all involved with this company.
The office staff are very helpful pleasant
and happy to meet my wife’s requests and requirements and always have time to discuss any concerns and know who to contact if a problem occurs.
The carers are beyond words they are considerate, caring, compassionate, professional and go above and beyond any expectations on every call.
My wife has improved greatly under their care and this has been commented on by others.
I cannot recommend this company and all its staff highly enough.
They excel in all areas.

Reply from Johanna Doyle, Manger at North Home Care

Thank you for your kind review, your wife is a pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catriona L (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

North Home Carers looked after my Dad for several years. They provided a really high standard of care and went above and beyond our expectations to make sure he was well looked after. I would definitely recommend.

Reply from Johanna Doyle, Manger at North Home Care

Thank you it was an absolute pleasure looking after your Father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irene H (Wife of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank North Home Care enough for the professional and dignified way they looked after my husband in his final days. Even though he was nonverbal, they spoke to him and treated him with such care and grace. All the carers, both the trainees and the more experienced, the young and the more mature,
went about their work with my husband in such a lovely and dignified way, I couldn't have asked for anything more. Even if the care was only for a very few days, it made such an impact and was such a great help to us both and meant I could be a wife to my husband and not his carer. I wish all care would be based on the North Home Care standards and I wish all the best for your future.

Reply from Johanna Doyle, Manger at North Home Care

Thank you for your kind words. And we wish you all the best.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve A (Friend of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend who suffers from early stage dementia has been looked after by the wonderful staff at North Home Care.


I know she can be very demanding and cantankerous at times. She has always been dealt with respect and kindness. What I really love is if I ever have any concerns you can actually

get through to the owner of the business who knows all the clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith H (Daughter of Client) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

North Home Care are a wonderful bunch of people, kind and helpful, their carers are so thoughtful and always have time to make sure everything is ok before they leave. I called in a couple of days ago to talk to someone in the office about getting care for a friend and they couldn't do enough for me
and came out that day to assess them. I would definitely recommend them if you are looking for any type of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for North Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for North Home Care is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for North Home Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about North Home Care

What Type of Services does North Home Care offer?

North Home Care offers Home Care.

How many Carers does North Home Care employ?

North Home Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact North Home Care to verify any information. View our terms and conditions. North Home Care has a Basic Service – more info.