Noble Live-in Care, National Provider

Grosvenor House, Hollinswood Road, Central Park, Telford TF2 9TW
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9.7 18 Reviews
  • Noble Live-in Care, National Provider, Telford
Noble Live-in Care provides one-to-one, 24 hour live-in care and companionship for adults aged 18+, transforming their quality of life and empowering them to be as independent as possible.

Noble Live-in Care offers respite, reablement, long-term, palliative and end of life care to people with physical disabilities, learning disabilities, long term conditions such as dementia and MS, cancer, life-limiting conditions, following illness and injury and the elderly.

Your personalised care package will be tailored to your needs, wishes and goals. You'll be carefully matched with a live-in care worker who will live with you in your home. Noble will take into account your preferences, lifestyle and interests to make sure your live-in care worker is a great fit for you. In addition to expertly handling your physical care needs, your live-in care professional will support you to achieve your goals, whether that's running your home, going to work, completing your studies, pursuing hobbies and interests, spending time with family and friends, even taking a holiday!

Noble Live-in Care is a managed service, taking away all the hassle of directly employing your live-in care professional or PA. Noble will employ your live-in care professional and take care of their training, pay and benefits. They'll provide immediate, appropriate cover when your live-in care professional is on holiday or sick; and, perhaps most importantly, will continually monitor your care to ensure you receive the highest quality support and achieve your goals.

Care Provided by Noble Live-in Care, National Provider

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirsty Prendiville (Operations Manager)

Funding & Fees Guide for Noble Live-in Care, National Provider

  • Prices
  • Prices start at £1200 per week for a live in carer.


  • All prices are based on individual care needs and subject to assessment.


Noble Live-in Care, National Provider Reviews (18)

9.7

Noble Live-in Care, National Provider has a Review Score of 9.7 (9.694) out of 10, based on 17 reviews in the last 2 years. Over all time Noble Live-in Care, National Provider has 18 reviews.

Overall Experience

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  • 5
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

My sisters and I have been impressed with the carers who have looked after our mum and dad. In particular two staff members. They are patient, kind and flexible. Mum and dad have been able to stay together and stay at home because of these women. Where we have been less happy has been with the finance
team. Trying to sort issues and get information has been time consuming and more difficult than it need be.

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Overall Experience  Overall Experience 5.0 out of 5

After a shaky start with other agencies, Noble was a breath of fresh air at a very worrying time for us.
From the initial phone call, which I found reassuring and helpful, to the placement of carers, everything was handled well and professionally.
We have changed carers a few times, mainly due to
carers leaving for other jobs or just incompatibility, but Noble always supported us and promptly found new carers who were experienced in Alzheimers and dual care.
The dual care aspect of the agency is wonderful and has allowed my parents to stay together in their own home.

Reply from Katy Harrison, Marketing Manager at Noble Live-in Care, National Provider

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Noble Live-In Care. Our team is dedicated to providing the best possible care, and it's wonderful to know that we were able to meet your expectations. We truly appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

This is the first time the family have used Live-in care for my aunt who has been in a care home. I am very impressed with how knowledgeable, helpful and understanding the staff have been. The care worker has gone out of her way to help make the transition easy for my aunt. The carer is very efficient,
kind and helpful which is very reassuring for me as I know my aunt is in safe hands. Thank you!

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Overall Experience  Overall Experience 4.0 out of 5

One of the support staff supplied did not follow the care plan. Which was very well written by the care manager.
The other care worker is reliable and very supportive. The Care manager was very quick to resolve the problem and the offending worker was removed.

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Overall Experience  Overall Experience 3.0 out of 5

Took a little while for my parents to settle with live-in care but it is now working well.
Care staff are capable and look after parents well - a difficult job with both parents living with Dementia/Alzheimers.
Concerns over the level of support the carers receive from Noble, I'm not sure if there
are regular check-ins to see if everything is ok to talk through any issues etc - feel they could be better supported as, after all, they are the bread and butter of any care agency.

Reply from Katy Harrison, Marketing Manager at Noble Live-in Care, National Provider

Thank you for your feedback. We are pleased that your parents are being looked after well by their care professionals. Noble Live-in Care relies on your suggestions for improvement on our service. Your local manager will be in contact directly to discuss this further.


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Overall Experience  Overall Experience 5.0 out of 5

We needed to arrange live-in care for my elderly mother after a fall resulting in a broken arm. It was all a bit of a mad rush as the NHS discharge care package was taking too long to become available and wasn't appropriate for Mum. A couple of phone calls with Noble Live-in Care and we had a carer
organised a start date agreed and a care plan in place - all within a few days - amazing!
Mum came home, a member of staff turned up to complete the care needs assessment and later the same day Mum's carer turned up and stayed for two weeks while we arranged a care home placement. The carer was such a lovely fit for Mum's needs. The whole process could not have been made easier and the care Mum received was wonderful.
I can't recommend Noble Live-in Care highly enough. The whole team were just fantastic and the care Mum received was wonderful.

Reply from Nadine Bowman, Registered Branch Manager at Noble Live-in Care, National Provider

Thank you Kevin, we are pleased we were able to support your Mum to return home quickly. It has been a pleasure to care for her whilst you arrange long-term care.


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Overall Experience  Overall Experience 5.0 out of 5

It has been reassuring to have a good carer here for support and vital assistance. The loss of independence has been hard to take but encouragement has been essential for my mental health recovery too.

Reply from Nadine Bowman, Registered Branch Manager at Noble Live-in Care, National Provider

We are pleased that we have been able to support you in your recovery.


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Overall Experience  Overall Experience 5.0 out of 5

The carer is a very caring and attentive person who is always looking at more effective ways of caring for my mother. She is very concerned with health and safety and has adapted her work to ensure maximum safety. She takes time to engage with my mother and is always very supportive and encouraging.
She is always warm and cheerful and creates a very pleasant atmosphere around the house.

Reply from Allison Trense, Business Development Administrator at Noble Live-in Care, National Provider

Thank you so much for your feedback, we love receiving feedback from our service users and family members. It's always a pleasure to pass on your thoughts to our amazing carers. Your words are very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been really great. If there are any teething problems, they will work with the family and do their upmost to iron out any problems. They really do go above and beyond to keep the client and family happy and secure. Great after care, nothing seems two much, very professional
attitude. They care about giving a great level of care.

Reply from Nadine Bowman, Registered Branch Manager at Noble Live-in Care, National Provider

Thank you very much for this review. We are delighted you are happy for the care of your dad.


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Overall Experience  Overall Experience 5.0 out of 5

Very often we find ourselves in a situation where our loved ones have been incapacitated and we don't know where to turn because the problem we are faced with is too much to handle on our own. We need help and information, we need the right people. Fortunately, I was led to Noble Live-in Care, where
my son has been provided with not just carers, but companionship as well, which is crucial to a person's wellbeing. With encouragement from us and his carer, he loves to get involved in gardening. He is involved in something everyday. The satisfaction we have is knowing that with 'full-time' care he is semi independent. For me, coordination is 'everybody' working together and that's why the overseeing of a coordinator from Noble Live-in Care is so necessary, checking to make sure that everybody is satisfied. We all need a group of people working together which eliminates worry and concern. Thank you Noble Live-in Care for everything.

Reply from Nadine Bowman, Registered Branch Manager at Noble Live-in Care, National Provider

Thank you so much for your kind words, we are very pleased you are happy with the support being provided and that we are meeting your son's needs.


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Overall Experience  Overall Experience 4.0 out of 5

As I am quite capable to look after myself, I found that the carers used the 'spare' time thus afforded them for running their own lives/businesses instead of helping me. It was okay when life ran smoothly, but occasionally it led to disharmony. For example, one evening I asked the carer to help me
with a small task and the response was that it did not say in her contract that she has to work after 8pm. As mine was an exceptional request, I did not take to her response too kindly. On the whole, the service was good.

Reply from Kirsty Prendiville, Operations Manager at Noble Live-in Care, National Provider

Thank you so much for your feedback. We are very pleased you have had an overall positive experience with Noble. Your care workers should be flexible around your needs and the timings of your needs. Care workers should also be solely focused on your care whilst in placement unless they are on their daily breaks. Thank you for confirming during your visit from a staff member yesterday, that you meant carers making calls to home whilst on their daily break. Please do raise any future concerns to your locality care manager as soon as they arise so we can support you to resolve.


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Overall Experience  Overall Experience 5.0 out of 5

My mother had 3 carers, they were extremely considerate of her. They understood her needs and also how she preferred to have them met. My siblings and I all appreciated the communication we had with the carers, and how evident it was that they cared for my mother and saw her as a person not just a client.
My mother‘s needs increased in the last month of her life, and the carers were excellent in determining when they needed professional support and seeking further advice. I rang daily and always received an update. I visited weekly and was able to provide support to them as my mother was unable to provide details regarding the house.
It was evident that my mother felt safe with the 3 carers who had been in place together since January and worked well as a team. they ensured she saw the farmland she loved.
My mother’s wish was to remain at home until she died and Noble Live In care enabled this to happen.

Reply from Allison Trense, Business Development Administrator at Noble Live-in Care, National Provider

Thank you for the review of our services, it is very much appreciated, it is lovely to hear such great feedback and I shall forward it to the team.


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Overall Experience  Overall Experience 4.0 out of 5

In 2022 we had a very good carer who has now moved on. 2023 started with a few problems but has now settled down with two very good carers alternating and the company is very flexible when family provide cover for a week or two. The regular contact from the office is very good and much appreciated.

Reply from Kirsty Prendiville, Operations Manager at Noble Live-in Care, National Provider

Thank you so much for your feedback, I am really pleased that any concerns were addressed and you are happy with the current care workers.


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Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided is excellent. The carer that looks after me, takes good care of me personally.
If I need anything doing, I ask and I’m sure that you all do the best you can to support me.
Overall I’m happy with the quality of care I’m receiving at the moment.

Reply from Allison Trense, Business Development Administrator at Noble Live-in Care, National Provider

Thank you for leaving such a wonderful review; it is great to hear that you are happy with the support you receive from Noble Live-in Care and your care worker.


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Overall Experience  Overall Experience 5.0 out of 5

Noble Care has been efficient and helpful in sorting out care for my mother.
All the processes have been fully explained. They were able to be flexible when my mum did not need their services on the date we anticipated.

Reply from Allison Trense, Business Development Administrator at Noble Live-in Care, National Provider

Thank you for the review of our services, it is very much appreciated, it is lovely to hear such great feedback and be able to forward it to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Best Care provider in the UK. I found all staff and management helpful and professional in all regards.
According to my experience, I give 5 stars for their service in this care sector and management is always available for help.

Reply from Allison Trense, Business Development Administrator at Noble Live-in Care, National Provider

Thank you for leaving us a review, it is nice to see you feel supported by your Management Team. Thank you for your continued dedication to your role.


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Overall Experience  Overall Experience 5.0 out of 5

We were very unhappy with the private carer we had initially employed. Social Services in our opinion worsened the situation. We managed, in the end, to replace the live-in carer with a Noble carer. The quality of care is so different. We now have a mum who is more confident, calmer, more chatty, happier
and far better cared for, Mum says her carer is kind, polite, very attentive, calm, she is treated with dignity and she is very pleased we went with Noble.
Care was put in rapidly. Any potential problems were dealt with thoroughly and to our satisfaction.
I wish we had employed Noble at the start.
Thanks Noble.

Reply from Allison Trense, Business Development Administrator at Noble Live-in Care, National Provider

Thank you for your review, we are pleased to hear that Mum is happier and enjoying life at home. We pride ourselves in matching our staff members to our clients to promote positive outcomes. It is lovely to hear those positive changes are reflected in Mum's care.


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Overall Experience  Overall Experience 4.0 out of 5

Experience over the last year has been very good. I've had the same wonderful carer for the entire year.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Noble Live-in Care, National Provider is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Noble Live-in Care, National Provider is calculated as follows: ( (72 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 98 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Noble Live-in Care, National Provider is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Kirsty

Kirsty Prendiville

Job Title: Operations Manager

Joined: 2021

As Operations Manager, Kirsty heads Noble Live-in Care's team to make sure their clients receive inspiring, personalised care and support that transforms their quality of life.


Kirsty has worked in the care sector since 2012, following the sad loss of her dad to cancer. During his illness, Kirsty's dad wanted to be at home, but with his level of care needs, she didn't think it was a feasible option. It was only then that she discovered live-in care. After their experiences, she was inspired to make a career change, leaving her sales job for a role with a live-in care company. Since then, she's worked as an Assistant Care Manager, Area Manager and Head of Live-in Care before joining Noble as Operations Manager. Kirsty has a wealth of experience to offer her clients and her team having worked with younger adults, older adults, people with life-limiting conditions, and brain and spinal injuries.


Nothing gives Kirsty greater satisfaction than helping people achieve their goals. She never tires of seeing the weight lift as families realise Noble is the solution they’re looking for.


Kirsty holds a Level 5QCF Diploma in Leadership and Management in Health and Social Care.


Nadine

Nadine Bowman

Job Title: Registered Branch Manager

Joined: 2021

As Registered Branch Manager, Nadine is responsible for the day-to-day running of Noble Live-in Care ensuring clients are receiving high-quality care, following guidance from the CQC regulator.


With round-the-clock 1:1 support and companionship from their live-in care worker, Nadine believes clients flourish and make great steps to achieve independence and do things they didn’t think they ever could do with a live-in care worker.


Nadine has worked in the care sector since 2010. Nadine has worked in a hospital, domiciliary and live-in settings with roles as a Health Care Support Worker, Team Leader, Co-ordinator, Co-ordinator Manager, Quality Assurance Manager and most recently as a Locality Manager for Noble Live-in Care.


Nadine really enjoys cultivating a relationship with clients and their families where Noble can support them to remain independent, in their homes and still receive the best quality person-centred care.


Nadine holds a Level 5QCF Diploma in Leadership and Management in Health and Social Care.


Allison

Allison Trense

Job Title: Service Development Manager

Joined: 2021

As Service Development Manager, Allison is the first port of call for people who enquire about Noble's services. She works hard to get to know prospective clients and to help them understand their care options and the difference that Noble Live-in Care will make to their independence, well-being and overall quality of life.


Allison has worked in care since 2015, working in both visiting home care and live-in care services. Having cared for members of her own family during the illness and following bereavement, Allison is able to empathise with her clients and their families and understands all too well the pressure they are under. She is enthusiastic about getting care right for the individual and tailoring support to their unique needs and personality.


Charlie

Charlie Winson

Job Title: Locality Care Manager South East

Joined: 2019

As a Locality Care Manager, Charlie is one of the first team members new clients will meet. Charlie will visit clients in their current setting (home, hospital, even residential care homes) to help them understand what a difference Noble could make to their lives and to help them create their unique support plan. She works with our Care Coordinators to match clients with the perfect Live-in Care Worker, and aftercare begins, she stays in touch and visits regularly to make sure her clients are receiving excellent quality support and are happy with their service.


Charlie has extensive care experience, having worked in domiciliary care, nursing and residential care homes, hospitals and live-in care. She was awarded a distinction in Level 3 Adult Social Care.


Charlie is passionate about ensuring her clients are safe and happy and have the freedom and flexibility to choose how they wish to spend their time.


Alex

Alex Palmer

Job Title: Locality Manager Bristol & Somerset

Joined: 2021

As a Locality Care Manager, Alex is one of the first team members new clients will meet. Alex will visit clients in their current setting (home, hospital, even residential care homes) to help them understand what a difference Noble could make to their lives and to help them create their unique support plan, she stays in touch and visits regularly to make sure her clients are receiving excellent quality support and are happy with their service.


Alex is passionate about ensuring her clients are safe and happy and have the freedom and flexibility to choose how they wish to spend their time.


I love helping people, and I actually love older people. I have always been compassionate and caring. I think care is the perfect fit for my personality. I fell in love with helping the elderly at 17, I moved into working with younger vulnerable adults at around 22 and always enjoyed making a difference and bringing light and joy to people.


Live-in care is a totally different experience. We get to know our clients extremely well, develop fantastic relationships with them and make a huge impact on every part of their lives.


Laura

Laura Hubbard

Job Title: Locality Manager Devon & Cornwall

Joined: 2022

As a Locality Care Manager, Laura is one of the first team members new clients will meet. Laura will visit clients in their current setting (home, hospital, even residential care homes) to help them understand what a difference Noble could make to their lives and to help them create their unique support plan, she stays in touch and visits regularly to make sure her clients are receiving excellent quality support and are happy with their service.


Having worked in the healthcare industry since 2017 in Hospital-based and community settings, I have built up a strong core knowledge of a huge range of health conditions. Working in medical, surgical and Pediatric settings within the hospital and then transitioning into a more dementia and end-of-life care-based community setting. This has allowed me to further my training, skills and knowledge base to ensure the best person-centred approach to care is provided to any individual in my care.


The little things bring me the most joy in care, enabling any individual to achieve independence and remain in their own home with a laugh and a smile, reminds me of how vital the care sector is.


Laura

Laura Buttle

Job Title: Locality Manager London & Central England

Joined: 2023

As a Locality Care Manager, Laura is one of the first team members new clients will meet. Laura will visit clients in their current setting (home, hospital, even residential care homes) to help them understand what a difference Noble could make to their lives and to help them create their unique support plan, she stays in touch and visits regularly to make sure her clients are receiving excellent quality support and are happy with their service.


My mum was diagnosed with M.S. in 1984, the year after I was born. As I was growing up, I was supporting her along with my dad. My mum would have regular care workers come into her 4 times a day. Seeing how much the care workers helped my mum and supported us as a family inspired me to get into health and social care when I left school. I started in care homes and then went into domiciliary care as a care worker. I then progressed and was a care coordinator for 9 years and I then became a registered branch manager.


I am passionate that I am providing unique and person-centred support to my service users which continues through to their family, by making sure that the work behind the scenes with everyone involved helps the service users feel safe and supported while living independently within their own home.


I aspire to pass on my experiences and knowledge to make sure that I am providing the best possible support to my team and work colleagues.


Frequently Asked Questions about Noble Live-in Care, National Provider

What Type of Services does Noble Live-in Care, National Provider offer?

Noble Live-in Care, National Provider offers Home Care.

How many Carers does Noble Live-in Care, National Provider employ?

Noble Live-in Care, National Provider employs 160 carers.