Olive Leaf Health & Homecare Ltd

Laurel House, Brotherswood Court, Almondsbury B, Brotherswood Court, Almondsbury B, Bristol BS32 4QW
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6.9 17 Reviews
  • Olive Leaf Health & Homecare Ltd, Bristol
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Care Provided by Olive Leaf Health & Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Olive Leaf Health & Homecare Limited
  • Person in charge
  • Lucy Kangombe (Manager)

Funding & Fees Guide for Olive Leaf Health & Homecare Ltd

  • Prices

  • £26.00 per hour
    45 minutes - £19.50
    30minutes - £13.00
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Olive Leaf Health & Homecare Ltd Reviews (17)

6.9

Olive Leaf Health & Homecare Ltd has a Review Score of 6.9 (6.900) out of 10, based on 2 reviews in the last 2 years. Over all time Olive Leaf Health & Homecare Ltd has 17 reviews.

Overall Experience

  • 9
  • 6
  • 1
  • 1
  • 0

Date Published

17
0
2
2
15

Review from Beckie D (Mother of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Olive Leaf for just over a year. We have a wonderful small team who care for our daughter. In July we needed some extra care and the team went above and beyond to make sure that our needs were met. We knew that she was in good hands being well cared for. For various reasons, our daughter's
routine has changed a lot over the last month and our team have stepped up to the mark making sure she was comforted when needed and had a familiar face caring for her. We really appreciate everything the staff at Olive Leaf do for not just our daughter but us as a family.

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Review from L R (Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

In terms of my overall quality of care input I receive from Olive Leaf Bradley Stoke, I don't agree but I don't disagree with. To put things into perspective, there are a handful of care workers for this provider, who I won't specify who are sometimes abrupt and unprofessional in how they conduct themselves
to myself and oftentimes they drop my medication onto my floor and force me to go to my local pharmacy to have the wasted tablets disposed, which I will not condone or tolerate. Also, there have noticeably been increasing numbers of care emergencies within the past year and every time one occurs, I'm never informed, sometimes don't get assistance or at the right time, so the continuity for this is down the drain.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Dear Mr LR
Thank you for your feedback. Your input is invaluable to us as it helps us improve the quality of care we provide. The issues you raised were discussed with you in January 2024, and appropriate actions were taken and communicated to you at that time. We deeply regret that these issues occurred, as they do not reflect the standards we strive for. We addressed the matter promptly, particularly regarding the safe handling of medication, which remains our top priority. Clear and timely communication is crucial, especially during emergencies. We will review and enhance our procedures to ensure better communication and timely assistance in such situations. Please know that your satisfaction and well-being are our highest priorities. We are committed to making the necessary improvements to provide you with the quality care you deserve.


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Review from C B (Son of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Olive Leaf Services nearly a year now, there's a great team giving good care to my mother in law. Great service given.

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Review from A J (Daughter of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Lead staff have been very supportive and helpful. They will let me know if Mum needs medication ordered or any shopping she needs. They are very easy to talk to if we have a problem. Thank you.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Thank you for your review and for allowing us to care for Mum.


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Review from C M (Daughter of Client) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have found the care to be good. Some carers see it as a job, and others are really carers and treat the client as they would their family member.
The only downside is too many different carers older people need to get to know the carer so need someone regularly.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Thank you for your feedback; this is greatly appreciated.
Our goal is to always have continuity of care for our service users. However, during the Covid-19 pandemic, the constant change in carers was unforeseen due to Public Health England's Guidance around the isolation rules, which we adhere to and also that we ensure that we kept both our service users and staff safe without having a break in the care that we provided.
With the high number of vaccination uptake, continuity of care has greatly improved.


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Review from J L (Daughter of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and management staff have always done their utmost to ensure Mum received excellent care and have been compassionate and flexible in their approach to delivering care. We are very happy with all aspects of Mums care and would highly recommend. Thank you Olive Leaf Health & Homecare Ltd.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Thank you for your feedback and for giving us the opportunity to look after Mum.


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Review from K G (Son of Client) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very prompt and reliable, also take time to meet my mother needs. Very pleased.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Thank you for your feedback and review. It is greatly appreciated.


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Review from Patricia M (Client) assisted by family/friend published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady who came to see me explained everything clearly, which put me at ease. She was very friendly and helpful in changing my care needs.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Thank you for your review of our service; it is appreciated.


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Review from N C (Client) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care provided to be excellent from all members of the team. Management listens to your requests and ensures these are implemented. We take comfort that the processes, training and systems are good, so that you know the teams are up to date.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Thank you for your review; this is greatly appreciated.


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Review from Julia S (Wife of Client) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Leaf Health care solutions came highly recommended to me by another user. I have been using them for several months to provide care for my husband, who has complex needs including dementia. Olive Leaf was able to provide us with the same two carers, and this consistency was important to us. It
is so reassuring to have such competent, professional carers who treat him as an individual and with kindness and respect. The management of the agency has been highly organised and proactive and also, supportive to myself at a challenging time. Thie documentation is thorough, and their systems exemplary. I would not hesitate to recommend Olive Leaf.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Grateful thanks for your review; we appreciate it.


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Review from P A (Son of Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite, professional and caring. If they are running late, they make an attempt to let us know.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Grateful thanks for your feedback; it's greatly appreciated.


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Review from Marilyn W (Wife of Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the standard of care provided by friendly staff and the support of management. All carers have provided very good and sustained care, and some have proved to be prepared to go out of their way to look after my husband. I appreciate being informed if carers are likely to be late,
but this doesn't happen often. Grateful thanks to all staff.

Reply from Lucy Kangombe, Manager at Olive Leaf Health & Homecare Ltd

Grateful thanks for your feedback; it's greatly appreciated.


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Review from Ruth B (Client) assisted by family/friend published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clearly know what they are doing and very professional. All carers are friendly and lovely people. All carers are always helpful and kind. Always clean and tidy.

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Review from Mavis M (Client) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is very good. Carers are very polite, helpful and understanding. The system works well and generally stick to their given timetable. They are always pleasant and find time to have a few words to discuss things with you.

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Review from K M (Husband of Client) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Leaf staff are very caring and friendly. They are very patient.

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Review from R C (Husband of Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always courteous and understanding. My wife seems happy to see them. Also helpful around the house.

Reply from Suresh Singh, Quality and Contract Manager at Olive Leaf Health & Homecare Ltd

It is a pleasure supporting her. Thank you for your review, from the entire team.


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Review from S N (Daughter of Client) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very pleased with the care received. They came highly recommended and I can understand why. Not the cheapest but you get what you pay for. Carers are brilliant and lovely girls in their own right.

Reply from Lucy Kangombe at Olive Leaf Health & Homecare Ltd

Thank you for your kind words. Best wishes from all of us.


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Current Review Score: 6.9 (6.900)

Overview of Review Score

The Review Score of 6.9 (6.900) out of 10 for Olive Leaf Health & Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.900 for Olive Leaf Health & Homecare Ltd is calculated as follows: ( (6 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 10 Ratings = 3.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Olive Leaf Health & Homecare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Olive Leaf Health & Homecare Ltd

What Type of Services does Olive Leaf Health & Homecare Ltd offer?

Olive Leaf Health & Homecare Ltd offers Home Care.

How many Carers does Olive Leaf Health & Homecare Ltd employ?

Olive Leaf Health & Homecare Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Olive Leaf Health & Homecare Ltd to verify any information. View our terms and conditions. Olive Leaf Health & Homecare Ltd has a Basic Service – more info.