Alcedo Care St Helens

Suite 14, Waterside Court, St Helens Technology Park, St Helens WA9 1UA
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9.8 48 Reviews
Alcedo Care St Helens believes that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life.

They pride themselves on providing the best value for money home care service in the region, they have a team of over 100 dedicated, compassionate and professional carers who are led by an exceptional Management Team. In addition to this, they use the latest technology meaning that their clients or their relatives can have real-time access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to clients' well being. As a caring company, Alcedo Care spends a lot of time matching the right carers with the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment. They aim to minimise the number of different carers that the service user has to deal with on a regular basis, after all, the primary concern is improving the service user's quality of life and health, without adding any extra stress to their lives.

Each person has their specific requirements, and are assessed as such. The team work closely with each client to determine what kind of support or care they'll need ultimately producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the client.

Please see all client reviews to get an insight into what their clients think about them scoring them a perfect 10 out of 10. They welcome any care-related questions about alternative care settings or other options that may be available and will always do their best to help.

Alcedo Care - "Enriching Lives & Supporting Independence".
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Care Provided by Alcedo Care St Helens

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Siddeley (Regsitered Manager)

Funding & Fees Guide for Alcedo Care St Helens

  • Prices

  • From £34 per hour

  • We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
    We provide support from 30-minute visits right through to 24 hours.
    Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.



Alcedo Care St Helens Reviews (48)

Total of 48, showing 21-40
9.8

Alcedo Care St Helens has a Review Score of 9.8 (9.809) out of 10, based on 15 reviews in the last 2 years. Over all time Alcedo Care St Helens has 48 reviews.

Overall Experience

  • 42
  • 5
  • 1
  • 0
  • 0

Date Published

48
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7
15
33

Review from E S (Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had a bad experience with Alcedo. I am very happy with the care I am getting.

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Review from K C (Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers coming here for over a year and they are very helpful and understanding if I need to talk about anything. I have two three-hour sits with my carer who takes me to see my husband, takes me to do shopping and cleans as well. Overall I am very happy with Alcedo Care.

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Review from Timohy W (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, fair. Very responsible.
No complaints.

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Review from Francis C (Client) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to the wonderful management for employing such thoughtful and caring staff. I had an accident back at the end of May and have received tremendous care from the helpers/carers. Each day they would come in with a smile and greeting when I was feeling so sorry for myself.
It's not been an easy decision to make but I feel as before the accident I was a very independent person and it's the staff who have returned me to that person. The staff who I see I will express my thanks to but many I will not see nor the management team. A sincere thanks to all.

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Review from Elaine P (Daughter of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company have started caring for my dad and have been amazing, he is living with Alzheimer's and needs additional care which has been exceptionally provided by the lovely compassionate people who come to see him every day and night. Thank you so much for all you are doing for Dad and our family.

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Review from Helen F (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Alcedo Care enough for all their help and support with my mum. Alcedo were fast and responsive with taking my mum on and I was extremely impressed with how fast she was assessed by the office and how quickly they could put the care into place. The management team were so responsive and
when phoned they were very quick to respond and help as fast as they could. Nothing was ever too much for the staff and my mum couldn’t have been happier. The staff made my mum's last few days amazing and couldn’t do enough for her. I am so thankful for everyone’s help and for also supporting myself and my family to make this as manageable as possible. Thanks again.

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Review from Nicole H (Granddaughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the carers enough for what they did for my grandma, they were so supportive in every way imaginable. The care they give my grandma was second to none, they treated her like she was their own family.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your lovely review, we always treat our customers like our own family by truly believing in our values.


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Review from Shaun (Son of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care have been looking after my mum since the start of this year, they have been so good especially with the lockdown, keeping her company, taking her for walks and keeping her mood bright. I really have seen a change in her since they started to come in, management and carers communicate so
well and nothing is ever missed. Thank you all again.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your review, we always try to find new ways to keep our customers engaged.


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Review from Josh (Brother of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very nervous about having carers. When I contacted the care company they gave me reassurance and one of the office staff came and met me and my sister. She gave us a lot of confidence in the carers. The carers are really good at helping her with anything she needs but always making sure
she is being independent. She is really enjoying the company of ‘her girls’ as she calls them.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your review, we always listen to our customers so we can build the right support around them.


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Review from Veronica S (Niece of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff and management for helping me look after my aunt, everyone is always very nice and professional. The office is always happy to help. Whenever I need I can always call them and nothing is ever too much! I feel so settled since Alcedo Care started helping my aunt and can’t
thank everyone enough for what they do for us.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your lovely review, we always go the extra mile.


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Review from Carol G (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The individuals who cared for my mum for the last 9 months were both professional and caring. They treated mum with respect at all times, rapidly escalated any concerns they had for her health and made great efforts to ensure she celebrated her 97th birthday and Christmas despite the restrictions imposed
due to the pandemic. Sadly my mum passed away recently much to the distress of her regular carers who had formed a close relationship with her, they showed that visiting mum was more than just a job, they really did care.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your kind words, it has been a pleasure to support your mum. Every one of her team will miss her.


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Review from Nicola B (Mother of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall they are good and have helped us in ways we would have never expected especially when covid was about. Things I have mentioned have been taken on board and excellent service has been provided when needed.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your review, we always go above and beyond to support our customers.


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Review from Kirstt H (Niece of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanna thank every one of the girls that gave my auntie care and respect until her final day. These girls went above and beyond and helped us through one of the toughest times of our lives, and still remained professional! My auntie likes every single one of them and never had a bad word say about
them. I wanna thank you all again from our family; she was so grateful to spend her final weeks with these lovely girls.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your lovely review, all the staff spoke very highly of your auntie and were very proud to support you all as a family


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Review from Derek S (Client) published on 10 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are brilliant, especially all the ones that have been looking after me. I appreciate everything they do for me and highly recommend the company.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your lovely feedback Derek, it is a pleasure to support you.


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Review from Denise T (Daughter of Client) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single one of the carers has looked after my dad like he was their own.
I couldn't have asked for better carers.
Excellent staff, treating Dad with the dignity he deserves.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you Denise for your kind words , we will always be Harold's Angels.


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Review from Elsie H (Wife of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine care, simply the best! Many thanks. May your God go with you always.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you Elsie, it has been a pleasure to support your wonderful family.


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Review from Deborah L (Daughter of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are extremely professional, compassionate and supportive, nothing is too much trouble. We are all very impressed. Most of all, they look after my dad like we would, and I know my dad has every faith in them, so much so I think they are his 'comfort blanket' and that is more than enough
for me, to know my dad is in safe hands.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

It has been our pleasure to support you as a family, thank you for your kind words.


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Review from John (Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are professional, caring and excellent. If I had not got them, I would be lost.

Reply from Claire Culshaw, Registered Manager at Alcedo Care St Helens

Thank you for your lovely comments, it is a pleasure to support you.


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Review from Kathleen B (Wife of Client) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Has regular carers which is brilliant and gives me peace of mind. My husband's care needs are getting greater and will need more help and I know the staff will support me and him. Staff always keep me up to date with any changes, I am very grateful for the support they give to my husband.

Reply from Claire Culshaw at Alcedo Care St Helens

Thank you for your lovely review, Kathleen, we take pleasure in supporting your husband


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Review from Pauline W (Daughter of Client) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I found Kare Plus. I have been delighted with the care they are giving to my mother. From the very start when I met them I felt confident that my mum was going to be in good hands. The ladies who visit really seem to take pride in their caring role and are so very kind to my
parents who are quite shy people but have really settled well and look forward to the ladies visiting. I would have no hesitation in recommending Kare Plus.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Alcedo Care St Helens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Alcedo Care St Helens is calculated as follows: ( (79 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 89 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care St Helens is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Alcedo Care

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Alcedo Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Alcedo Care

Date: Thursday 31 Mar 2022 More details

News (20)

News

Previous Events

There are no previous events for Alcedo Care St Helens

Meet the Team (7)

Jessica

Jessica Armand

Job Title: Operations Manager

Joined: 2024

Hi, my name is Jess and I am the Operations Manager at Alcedo Care St Helens.

Karen

Karen Siddeley

Job Title: Area Manager

Joined: 2019

Hi, my name is Karen and I am the Area Manager of Alcedo Care St Helens. I started with Alcedo Care in 2019 and I have loved every minute of it!

I started as a Home Care Worker in February 2019 and gradually progressed to Area Manager. I am very passionate about providing a high-quality care service and I love my job!

... Read more
Mel

Mel Lyon

Job Title: Deputy Manager

Joined: 2021

My name is Mel and I’m the Deputy Manager at Alcedo Care St Helens. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our homecare service, to ensure that we are providing excellent quality, person-centred care to our clients.

I have worked in the care industry for 20 years. I joined the Alcedo team in July 2021 as a homecare worker after leaving my job of 14 years as a Care Home Assistant Practitioner.
I quickly earned myself a promotion to Deputy Manager in October that same year, and again had the opportunity of promotion to Registered Manager in July 2022.

I have loved my time with Alcedo and love the family values Alcedo promote.
My passion is caring, my personality is kindness, and my goal is ensuring safe effective care is delivered to our lovely clients.

... Read more
Jade

Jade Murphy

Job Title: Peripatetic Deputy Manager

Joined: 2021

Hi, my name is Jade and I started with Alcedo Care St Helens in July 2021 as a Home Care Worker. I have 9 years of experience in the care sector and value the hard work and dedication that care staff put in on a daily basis.

Over the last 9 years, I have worked in a variety of different roles gaining knowledge and experience from each one to improve my skills and support customers in the best way I can.

I became a Deputy Manager 1 year ago and I have loved every minute of it. My team have supported me and helped me grow my abilities and confidence personally and professionally. I couldn't see myself working for another care company now that I have been part of the Alcedo Care family.

... Read more
Emily

Emily Kenyon

Job Title: Care Co-Ordinator

Joined: 2020

Hi, my name is Emily and I am a Care Co-Ordinator for Alcedo Care St Helens. I started Alcedo Care in March 2020 and I love it! My previous job was as a Fleet Transport Administrator. I have always spoken about going into care but I never had until now. I absolutely love my job as it is so rewarding!

I started Alcedo Care as a Home Care Worker and was later promoted to Care Co-Ordinator.

My hobbies are Morris dancing for Platt Bridge and Morris dancers. I have done this for over 30 years. I enjoy socialising, going out for meals and spending time with my family and friends.

... Read more
Chloe

Chloe Glover

Job Title: Care Assessor

Joined: 2020

My name is Chloe and I’m the Care Assessor at Alcedo Care St Helens. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.

I have been with Alcedo now for around 3 years, I started off at the Wigan Branch in 2020 working as a care assistant and then moved on to a small team supporting a young lady with complex needs. I then progressed to a Care Assessor in August 2022 for the St Helens Branch.

I was drawn to the role of a Care Assessor after working closely in the community with the clients already and wanted to progress my skills further and use my experience in the field to fulfil this role. I find my role extremely rewarding and I am proud to support the carers to deliver person-centred care every day. Before starting with Alcedo Care in 2020 I had already been working as a Care Assistant for 4 years both in the community, in nursing homes and in specialist care facilities. I had also been studying for my Learning Disability Nursing Degree but this sadly stopped due to Covid-19, but this is something I may revisit in the future.

Outside of work, I like to spend time with my partner and the dog visiting new places, and I like going to see my family I have a close relationship with my mum and my grandparents. I also go to the gym throughout the week and enjoy going to the cinema.

... Read more
Grace

Grace Lewis

Job Title: Recruiter

Joined: 2022

My name is Grace and I’m the recruiter at Alcedo Care St Helens. I work to fill our care jobs in St Helens and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.

I first had an interview with Alcedo Care in March 2022 to be considered as a care worker. Soon after this, we realised that I would not be suitable for the role, as I was under 18. I was very lucky to be given another opportunity for a second interview as a Recruitment Resource Apprentice based in the Wigan branch. After being successful with my interview I was given the role, and quickly after I started work with the Wigan Homecare team. I picked up the role very quickly and thoroughly enjoyed my day–to–day role with the company. After just 8 months working with Alcedo I was offered a promotion, to move over to another branch and become a Trainee Recruitment Manager based in St Helens. I did not have to think twice about it, and I was over the moon being offered this amazing opportunity. I have now been in the St Helens branch for 10 months and I absolutely love my role, I have recently celebrated my 1-year anniversary in April 2023. I have just completed my apprenticeship course and I am waiting for my results, and hopefully, I will be graded a distinction.

When I joined Alcedo Care, I was very shy and had zero confidence. I was asked to present PowerPoints in front of large groups of people which helped me to progress within myself. My friends and family have noticed a huge personal development and growth and I can only thank Alcedo for making this happen.

In my spare time, I enjoy going out with my family, as well as seeing my friends. We like to go out for meals, especially Italians! I also enjoy going on holidays and visiting new places around the world.

... Read more

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