Rossycare Ltd

2 George Street, Grays RM17 6LY
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8.9 4 Reviews
  • Rossycare Ltd, Grays
Rossycare Ltd is a home care agency providing domiciliary care, live-in, sit-in, and respite to service users. The agency's management team has over twenty years of industry experience, including working at the frontline and managerial levels. It is the agency's immense pleasure to introduce its services to you. The agency has worked with some of the CCG's establishments in the country, including Mid Essex and Thurrock, and will be glad for you to get references.

The agency manages palliative care and complex cases and partners with Enhanced Therapy of Basildon Hospital, i.e., manages all EDT cases with Physios. When optimised, the team reassesses and knows if the client is eligible for CHC or social service, home care packages, Medication management, Alzheimer's & Dementia Care, Post Surgery & Rehabilitation Support, Respite Care, and 24/7 Emergency Response Team. The agency covers a lot, including nursing homes, 24-hour care at home, etc. The agency's extensive experience in this area and its many client references have allowed it to manage clients with different needs.

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Care Provided by Rossycare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Rossycare Ltd
  • Person in charge
  • Lesley Echezona (Manager)

Funding & Fees Guide for Rossycare Ltd

  • Prices

  • LIVE IN CARE: Our services are in the UK, and our rates are as follows:
    . Single Service User: £1000 per week.
    Couple: £1,350 per week.
    .Complex Packages e.g. Peg feeding may be charged more.
    If you need any additional information as you consider your options, please get in touch directly on 07796968037.
    Home Care visit: £19 per hr minimum 30mins

  • We hereby write to introduce Rossycare Live in Carers, home visits, respite, sit-in, night covers, etc. We are in the care industry and offer different support in different areas with dedication and professionalism. Whatever your care needs may- be, we are here to help you and offer urgent services if required. We are flexible to suit all your requirements and needs and are willing to provide all your necessary Care Support. We are looking forward to a Working Partnership with you in the best possible way. We are a regulated organization and have all the references from both professionals, clients, etc. The welfare of the service user remains our paramount focus. Our rates are very competitive.

Rossycare Ltd Reviews (4)

8.9

Rossycare Ltd has a Review Score of 8.9 (8.938) out of 10, based on 3 reviews in the last 2 years. Over all time Rossycare Ltd has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
3
3
3
1

Review from Corinne O (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The majority of carers provided by Rossycare have always been caring, kind and conscientious. Treating my mum with respect and dignity at all times. There is excellent communication between the team of carers provided for my mum and between the carers and myself and sister. If, on a rare occasion, a
carer has not provided the expected care, the Rossycare admin team have dealt with this swiftly. The admin team are always available to talk to, listen to any concerns and deal with them appropriately. I would recommend Rossycare to other families. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lee S (Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am largely bedbound from Secondary Progressive MS, with twice weekly forays Into my pressure-relief padded wheelchair providing just a semblance of independent mobility. We chose Rosseycare to provide my daily 'in-out' care services When we moved to Thurrock in the later 2000s and the company is now
responsible for virtually all my nursing care as well as daily living care. Their carers are fully trained in setting up and taking down my PEG feeding regime and delivering prescribed medication and hydration using the side port, and thus substantially reduce the burden upon the NHS domiciliary district nurse system.
My only "criticism'' of Rosseycare is that so many of their carers have chosen to take up the greatest security of salaried employment as nurses in the NHS that there's been a pretty constant turnover of staff. It's the credit of management that this has not affected the overall standard of care.

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Treated with Dignity

Value for Money

Review from Ego A (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers arrive on time
Carers are professional and go above and beyond to make sure my mother is well cared for.
Carers are respectful to the service user and family.
Carers taken on board given feedback.
Carers are up to date with current professional practices.

Reply from VALENTINE ECHEZONA, operations at Rossycare Ltd

We are thrilled when we positively impact the lives of those we support, which is paramount to us. Our success is underpinned by working around the feedback we get from those we care for through telephone monitoring, compliment feedback, spot checks, staff supervision, activity and quality assurance audit returns.


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Review from Debbie B (Daughter of Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I cannot express the upset frustration and pure ignorance of this agency. My mother sadly is in her final stages of cancer this agency took over her care in Feb 22 and completely failed her. They short-call her, rush her, never listen to her requests i.e no male carers. They allowed her to fall and
hurt herself badly. The staff have no empathy or compassion and when you raise concerns or request change, the manager tells you she will hand her back and to look for another provider. I find that disgusting, not willing to listen or help. And happy for her staff to rush a 45 min call to the point the carers are in and out in 10 minutes. Stay clear of these as a care provider as they do not care or run correctly. Speaking as an ex-homecare manager myself, I find this absolutely disgusting to treat our sick and elderly like they did my mum. I'm so hurt and saddened to think my poorly mum should be happy content and comfortable in her final stages of life and she isn't.

Reply from Valentine Echezona, Operations at Rossycare Ltd

Apologies for replying to this message after 2 years but the reason is that we do not market our work but the clients we have cared for tell others more about us. Hence we focus our time on the best service delivery. We have just realized this was placed here. We believe this issue was satisfactorily dealt with by ourselves and the referral authority and we have all the documents therein. So, it’s shocking to us to see this here. It’s against our policy to discuss issues about our clients who we cherish on a public platform, therefore confidentiality is not taken lightly. We have managed hundreds of clients with many hard copy written compliments including in newspapers on our compliment portfolio. Our goal is to impart the best possible care to those we support which is paramount in our care delivery. We endeavour to provide outstanding care and quality service delivery wherever possible. We take all feedback very seriously and our success is our responsiveness to any issue since 2016.


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Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.938)

Overview of Review Score

The Review Score of 8.9 (8.938) out of 10 for Rossycare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Rossycare Ltd is calculated as follows: ( (15 Excellents x 5) + (1 Goods x 4) ) ÷ 16 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rossycare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Rossycare Ltd

What Type of Services does Rossycare Ltd offer?

Rossycare Ltd offers Home Care.

How many Carers does Rossycare Ltd employ?

Rossycare Ltd employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rossycare Ltd to verify any information. View our terms and conditions. Rossycare Ltd has a Premium Service – more info.