Pats Care Ltd

Clockhouse, Defiance walk, London SE18 5QL
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9.7 16 Reviews
  • Pats Care Ltd, London
Pats Care has always been to deliver excellence and outstanding home care.

Each home care client has an individual care experience tailored to their care needs.

Trained, compassionate staff support individuals in promoting health and keeping the client in control.

Everyone is treated with respect regardless of age, race, disability and sexual orientation.

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Care Provided by Pats Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pats Care Ltd
  • Person in charge
  • Muna Rashid (Registered Manager)

Funding & Fees Guide for Pats Care Ltd

  • Prices

  • As of 1st April 2024, fees for services are £22.50 per hour Mon-Sun. On Bank Holidays, the rate is slightly higher at £24.95 per hour. For overnight sleeps (10 hours), the rate is £175 on weekdays and £185 on Bank Holidays.

  • At Pats Care LTD committed to providing the highest quality of care for clients. To ensure that Pats Care can attract the very best care staff, fees for services are based on what staff are paid.


    Dedicated to providing staff with the best pay possible, allowing us to attract the most qualified and experienced care staff. Also strive to make our services accessible to all, meaning our fees remain competitive and affordable.
    We are confident that our staff are among the best in the industry, and we are committed to providing our clients with the highest standard of care. If you have any questions or would like to discuss our fees further please do not hesitate to contact us.

Pats Care Ltd Reviews (16)

9.7

Pats Care Ltd has a Review Score of 9.7 (9.663) out of 10, based on 16 reviews in the last 2 years. Over all time Pats Care Ltd has 16 reviews.

Overall Experience

  • 14
  • 1
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Date Published

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5
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16
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Review from Patrick B (Son of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the past two and a half years using Pats Care I have been so impressed by what they have done for my mum. The care that has been provided has always been great, but the carer who has been primarily looking after my mum for more than a year now is exceptional. We all feel very fortunate to
have her as the care and professionalism that she brings to the job cannot be bettered. All the other carers we have met have been kind, caring and very professional. My contacts with the office have always been great, helpful and productive.

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Review from K C (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Pat's Care are very kind, cheerful and well trained. My mum's carers come from the same team so the family get to know them and equally the carers get to know the client and her family. There is continuity of care which is so important. I really value that. The carers can spot when things
are not right with my mum and point it out to me.
If there is a criticism, it would be that one or two carers sometimes talk over my mum in private conversations.
Pat's Care is flexible and will provide carers to suit the family's needs. This is very helpful and supportive for the family.
A year ago, the carers also helped my father on 2 separate occasions: when he fell and when he was choking on his tablets going down the wrong way. He is not officially a client but nonetheless, they recognised an emergency and went out of their way to help.

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Review from Christopher T (Son of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the professional service from PATS care, the carer has gone over and beyond to look after and care for Mum, and I can rely on them to provide quality care that supports Mum's limited ability. The advice from staff has been second to none, they are always readily available
to answer questions or prompt to return calls. I am thoroughly pleased with the service and would highly recommend it.

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Review from Ayan A (Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wholeheartedly recommend Pats Care to anyone in need of care services. Their commitment to excellence, compassion, and individualised care is truly remarkable. They have not only met my expectations but have exceeded them, making a challenging situation so much more manageable. Such a lovely team!

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Review from A C (Son of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service from Pats Care especially the 2 ladies who look after my mum each day and have been seeing my mum since her return home from hospital in October 2022. The ladies are there every day without fail and show my mum such kindness and warmth. Mum has built a bond with the ladies, which means
that as a family we can rest easy knowing Mum is in great hands and cared for when we are not around. It means so much to us all as a family. Thank you so much you are amazing.

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Review from Karen T (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with my carers or the agency. They look after me very well.

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Review from D P (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service from Pats Care especially the 2 ladies who look after my mum each day and have been seeing my mum since her return home from hospital in October 2022. The ladies are there every day without fail and show my mum such kindness and warmth and Mum has built a bond with the ladies, which
means that as a family we can rest easy knowing Mum is in great hands and cared for when we are not around. It means so much to us all as a family. Thank you so much you really are amazing.

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Review from Phyllis E (Client) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to thank you for everything you have done for us and able the carers we have are the best.
Good Bless.

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Review from A W (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are absolutely amazing. I have had them for a while now. They are kind, caring and would do anything for me. I can honestly say I don't have any complaints and never had any problems.

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Review from Leslie M (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and does the job well.

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Review from Rhoda W (Daughter-in-law of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are A1. Helpful in all ways, very, very happy with them. They are a credit to the company. Can't do enough for my mother. Very respectful to all her needs. A pleasure to have them here.

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Review from Kuma P (Wife of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pats Care is the best care agency that I have experienced since my husband had illness and mobility conditions.
They do care for the client and always listen to their needs. They respect the client's privacy and provide a good care service.

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Review from Betty G (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleased with my care. Good service. Lovely ladies that look after me and meet all my needs. They keep me extremely clean and make sure I eat and drink properly. They always report to the office if I’m not well or to my friend. The ladies are always happy and I’m always pleased to see them.

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Review from E F (Relative of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Pat Care agency has been providing care and support for my 87 years old mother for over eight months. I can honestly say my mother has been very looked after, and she has been happy with the carers, especially when it comes to communication with them, as the language barrier was not an issue for
Mother, as the carers can understand to communicate with my mum in Arabic, which is my mum’s first language.

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Review from Evelyn A (Daughter of Client) published on 7 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregiver gave five star care to my mum maintaining all care standards from their trainings.
They were punctual and maintained a high standard of their skills in health and safety of their client with standards of day to day living of their client.
They were caring empathic knowledgeable in their
work as mature carers they were.
My mum was looked after by the same carers for over five years because of their capabilities in handling her complex issues.
They were amiable with her and she refused them to be replaced by someone else.
I will recommend them to anyone who wants their help because they satisfied my mums needs which is complex they will be able to meet other people’s needs.
Yes I highly recommend them because they are reliable and resilient in their work.

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Review from Martin J (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company do not provide "care". A safeguarding issue has been raised. The carers of my mother have neglected her and she is now hospitalised. Please do not let this company anywhere near your loved ones.

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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Pats Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for Pats Care Ltd is calculated as follows: ( (81 Excellents x 5) + (8 Goods x 4) + (6 Very Poors x 1) ) ÷ 95 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pats Care Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Muna

Muna Rashid

Job Title: Registered Manager

Joined: 2017

As the current Registered Manager of a successful domiciliary care agency, I provide leadership, management and the highest level of support to the team to ensure the very best outcomes in everything they do.


I have the ability to take ownership of achieving the highest levels of compliance with regard to regulations, laws, quality standards & policies. I was dedicated to ensuring we achieved a minimum of a “Good” CQC inspection.
I am accountable for the Health & Safety of staff and clients; ensuring relevant policies and procedures are followed at all times providing a safe working environment.
I ensure consistent application of policies, procedures and approved practices, promoting business aims and values.
I continually review and improve processes to ensure the most effective and efficient service is being delivered to all clients.
I have the ability to identify and recruit high-quality care assistants, implement excellent training and maintain high retention ratios.
I ensure the provision of star training is implemented and the delivery of very high-quality care services, to vulnerable people living in their own homes, is achieved consistently.
I have the ability to ensure scheduling is actively designed so that care assistants deliver the allocated care to the client.
I take ownership of quality assurance and governance through scheduled Spot Checks, Service Reviews, Internal Audits and Annual Surveys.
I have the ability to complete and continuously improve the Assessments, Risk Assessments and Support Plans to ensure the outcome of the client is achieved and the customers’ expectations are exceeded by going the extra mile.
I take responsibility for ensuring the emergency on-call mobile phone is covered outside normal once hours, including holding the phone as part of the on-call rota.
I am aware of Key Performance Indicators and accurately record and report statistics to the Director as appropriate.
I have the passion and drive to be a leader and make sure I give space for staff and clients to seek my counsel. I am empathetic, caring and understanding to those I manage and work with.


Nimco

Nimco Mahad

Job Title: HR Manager

Joined: 2019

I lead and direct the routine functions of our Human Resources department including hiring and interviewing staff. I keep an up-to-date list of current employees who I like to frequently engage with. I am experienced in administration, work performance, and business skills. My door is always open to our employees.


Patria

Patria Rashid

Job Title: Director

Joined: 2017

My duties include monitoring progress towards achieving the company's strategic objectives and policies. I have a Duty of Care, Loyalty, Obedience and Disclosure.


I make strategic decisions and oversee the well-being of our clients/employees and ensure the company complies with all its statutory obligations legal and financial.


Amanda

Amanda Donnelly

Job Title: Care Assessor

Joined: 2020

As a Care Assessor, I complete person-centred assessments to identify a person's needs. This includes evaluating and highlighting varying needs for the purpose of different types of care support options.


One of my skills is to encourage and motivate our clients.


Frequently Asked Questions about Pats Care Ltd

What Type of Services does Pats Care Ltd offer?

Pats Care Ltd offers Home Care.

How many Carers does Pats Care Ltd employ?

Pats Care Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pats Care Ltd to verify any information. View our terms and conditions. Pats Care Ltd has a Platinum Service – more info.