Steady Care Services Ltd

5 Blenheim Court, Brook Way, Leatherhead KT22 7NA
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9.3 33 Reviews
  • Steady Care Services Ltd, Leatherhead
Steady Care Services Ltd supports clients wishing to remain at home to live as independently as possible.

They recognise the importance of building relationships with the people they care for. Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

Steady Care Services therefore aims to provide a team of home care workers that have the skills and knowledge to meet clients' care needs.

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Care Provided by Steady Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Steady Care Services Ltd
  • Person in charge
  • Rebecca Agaba (Manager)

Funding & Fees Guide for Steady Care Services Ltd

  • Prices

  • Our Care Services and prices are personalised depending on the needs of our clients. Listed below are indicative prices.
    Care for 1hr -From £24 Week Day
    Sleep In From -£165 per night (Week Day)
    Live In From £1095

  • Fees will be dependent on the needs and requirements of our clients

Steady Care Services Ltd Reviews (33)

Total of 33, showing 1-20
9.3

Steady Care Services Ltd has a Review Score of 9.3 (9.282) out of 10, based on 28 reviews in the last 2 years. Over all time Steady Care Services Ltd has 33 reviews.

Overall Experience

  • 18
  • 12
  • 1
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  • 2

Date Published

33
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5

Review from J S (Daughter of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Steady Care Services provided by the local adult social care. Good communication between clients and provider. Friendly, caring carers.

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Review from Marlene P (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steady Care Services are an outstanding agency. They are caring, considerate, gentle and understanding. They are friendly and spend time making the client feel at ease and always willing to go that extra mile. They are very professional in all that they do.
The Management team are excellent always
there to help if needed. Response to queries emails is first class and are always on the end of the phone if needed. Thank you Steady Care Services.

Reply from Rebecca Agaba, Registered manager at Steady Care Services Ltd

We are delighted to hear that you are so happy with the care and the service you receive.


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Review from M H (Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent service from all carers since the service started for me.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your review. It is really nice to know the difference the team makes for all those involved.


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Review from A L (Client) assisted by family/friend published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very satisfied with the care I receive from Steady Care. My main carers are excellent and I am handled with extreme care and treated with respect at all times. On occasions when the main carers are not available, other carers have not been quite as thorough. On infrequent occasions, carers
have been more than half an hour late, and I would appreciate a call to advise me of the situation.

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Review from Jenny B (Wife of Client) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Steady Care Services in all. The carers are always cheerful and polite. They are caring and do a fabulous job which we know involves many aspects and long hours. Thank you.

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Review from T T (Daughter-in-law of Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Honestly can't thank Steady Care Services enough for all their help and support with our mother who usually doesn't accept outside help well but these lovely carers are so kind and chat with her and always do their best for her. Thank you, you're absolute Angels for us.

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Review from Brian C (Husband of Client) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very caring to my wife. And could not wish for any better.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your kind review which we will pass on to the caregiving team.


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Review from Barbara T (Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find the care very good. Times can sometimes be a bit uncertain but mostly alright. Also sometimes I have three different carers on three days running. I prefer if I get the same carer on consecutive days.

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Review from P L (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care team has been amazing - kind, compassionate, trustworthy, and helpful. Knowing that they are there has made all the difference. In particular, the carer has been a star. In addition, the office team has checked in regularly to ensure that the care package remains appropriate and that everything
is on track.

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Review from R G (Sister of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot give an honest opinion as I have only recently been aware of my brother's situation. I understand the carers have done their best even when my brother is less than cooperative. I am sure they make every effort to serve him as best they can and to try to ensure his safety and comfort. I am grateful
to the management for keeping me informed.

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Review from Andrew C (Next of Kin) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The quality of care provided was very poor, the carer was very rude and unhelpful, refusing to listen to the patient and to help them with toileting or anything other than heating up a microwave meal. The carer was very dismissive of the patient, talking over them, and ignoring any feedback from them.
The patient was left to feel very upset because of this rude behaviour and the carer blamed the patient for being "difficult".

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you for posting a review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please reach us on 03331885700.


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Review from J M (Son of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers provided the best personalised care possible. I was not sure what to expect when the care package was first put in place, but they exceeded my expectations. Our carer team showed mum courtesy, respect and true friendship. We will always be eternally grateful.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your lovely review. I will pass your comments on to our team who always strive to provide outstanding care and support and will really appreciate your kind words.


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Review from Janet S (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the team at Steady Care to be kind and thoughtful of the needs of my elderly mother. Not living close by, I felt reassured that she was receiving the best care which put my mind at rest. The communication between Steady Care and myself was excellent, and nothing was too much trouble. I would
not hesitate to recommend Steady Care Services.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your kind words. Our team will be so pleased to hear the feedback on the support provided to your mother.


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Review from Andrew P (Son of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Steady Care for many years now and find them reliable, efficient, considerate and the Service is value for money. The Company has good Staff continuity and as I live away, they also keep me up to date with any changes with my mum giving me peace of mind and happy to recommend it.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

We are so appreciative of your lovely comments and it is our great privilege to support and care for your mother.


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Review from Jenny F (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Steady Care for a couple of years now for my dad's nursing care as he has dementia and issues with his mobility. He has double-handed care 4x daily and is always treated with dignity, respect, care and good humour. The carers also now order and administer his medication as well as
consistently feeding him breakfast, lunch and shakes. They will also contact the district nurses or doctors surgery if they have any concerns. The admin team are fantastic at keeping me in the loop with what is going on and are very good at communicating regards any additional requests. I am extremely grateful for this and would have no hesitation in recommending this agency.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

It's our pleasure to care for your father in the comfort of his home. Thanks for your kind words recognising our amazing team.


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Review from D P (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been clients of Steady Care for a number of years. They care for my elderly Mother, 93 years of age and bedridden. I have found them to be reliable, caring, polite, and easy to work with. They show genuine care for my Mother's comfort and well-being. The office staff helpful too. They take note
of any concerns I may have and work to address them in a polite and professional manner. I am appreciative of the standard of care they provide.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

Thank you so much for your kind words; we appreciate all of the feedback given.


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Review from L P (Wife of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had carers from Steady Care since December 2022, and they have been compassionate and caring throughout this time. They encourage my husband to eat and drink if he is not and ensure he has taken his medication. The team work hard to create a seamless service throughout the week and holiday periods
providing carers that he knows. The admin check in that everything is going well and there are visits to review his care with changes made to ensure he gets the best possible care and where we have questions, these are responded to immediately.

Reply from REBECCA AGABA, REGISTERED MANAGER at Steady Care Services Ltd

We absolutely love supporting you and your husband. I'm really pleased you both agree that the care and support we provide is excellent. Thank you for writing this review.


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Review from Ruth G (Wife of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Steady Care since my husband fell downstairs badly in October 2023. We have a core group of two carers twice a day and I could not manage without them. They are without exception an excellent group of people. My husband has dementia and can be quite tricky at times but they manage
him extremely well. I am always amazed at their good humour with the difficult job they have to do. I am also impressed with the admin support and visits to check that everything is working well. I cannot recommend Steady Care highly enough.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for taking the time to leave us a review. We're delighted to hear that both you and your husband are happy with the care our team delivers. We continually look for how we can make improvements, as delivering high-quality, person-centric home care is at the forefront of everything we do.


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Review from K H (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my father has dementia, to keep continuity Steady Care use the same carers to help Dad. They are kind, caring and helpful and Dad is very comfortable with them going in. The Agency keep me informed and updated if there is anything they feel I need to be aware of. Dad’s well-being has greatly improved
since he is being looked after by them.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your review and feedback. We are glad to hear that you are happy with the service your father is receiving from Steady Care Services Ltd. Please don't hesitate to contact us if you or your father need anything else.


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Review from Julie K (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from our two carers from Steady Care is second to none. One carer is so compassionate and knowledgeable regarding dementia and takes her time to ensure my mother eats and actually swallows her medication. She is always adapting and thinking of ideas to encourage Mum to eat
and interact.
One is more like a family friend and I trust her totally, she is of great reassurance to me whilst I am at work and I know my mother is very much cared for and is safe. Our other carer is, again, fabulous with Mum and I am so lucky to have them both, I certainly do not want to lose them.
When I message Steady Care, they always respond and listen to me, nothing's too much trouble. Thank you Steady Care, you live up to your name.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your review and feedback. We are glad to hear that you are happy with the service your mother is receiving from Steady Care Services Ltd. Please don't hesitate to contact us if you or your mother need anything else.


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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for Steady Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.282 for Steady Care Services Ltd is calculated as follows: ( (84 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 156 Ratings = 4.282

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Steady Care Services Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Steady Care Services Ltd

What Type of Services does Steady Care Services Ltd offer?

Steady Care Services Ltd offers Home Care.

How many Carers does Steady Care Services Ltd employ?

Steady Care Services Ltd employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Steady Care Services Ltd to verify any information. View our terms and conditions. Steady Care Services Ltd has a Platinum Service – more info.