Steady Care Services Ltd

5 Blenheim Court, Brook Way, Leatherhead KT22 7NA
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9.3 33 Reviews
  • Steady Care Services Ltd, Leatherhead
Steady Care Services Ltd supports clients wishing to remain at home to live as independently as possible.

They recognise the importance of building relationships with the people they care for. Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

Steady Care Services therefore aims to provide a team of home care workers that have the skills and knowledge to meet clients' care needs.

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Care Provided by Steady Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Steady Care Services Ltd
  • Person in charge
  • Rebecca Agaba (Manager)

Funding & Fees Guide for Steady Care Services Ltd

  • Prices

  • Our Care Services and prices are personalised depending on the needs of our clients. Listed below are indicative prices.
    Care for 1hr -From £24 Week Day
    Sleep In From -£165 per night (Week Day)
    Live In From £1095

  • Fees will be dependent on the needs and requirements of our clients

Steady Care Services Ltd Reviews (33)

Total of 33, showing 21-33
9.3

Steady Care Services Ltd has a Review Score of 9.3 (9.282) out of 10, based on 28 reviews in the last 2 years. Over all time Steady Care Services Ltd has 33 reviews.

Overall Experience

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  • 12
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  • 2

Date Published

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5

Review from L P (Daughter of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had great care from the Steady Care team over the last couple of years. It's very reassuring to know that Mum is well looked after and that the carers really do 'care'.
The office-based team regularly ask for feedback, are always helpful and do everything they can to manage any requests
etc. It's very helpful to receive the weekly updates on Mum's care. It's good that the supervisor occasionally visits Mum to review her care plan.

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Review from Lee T (Son of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Steady Care Services Ltd has been caring for my mother for nearly two years, and in that time, they have never missed a visit; they are her lifeline. The office staff are always easily contactable by phone or email and send me weekly written reports.
My mother suffers from dementia, so without help
would not remember to take her medicines. Having the carers look after her means she is in a much more stable condition.
The carers also take care of my mother's personal care and will let me know if there are any problems that I need to bring to the attention of her GP. Also, they will liaise with me if supplies are running low.
It has always been my mother's desire to stay in her own home - the carers make this possible. Knowing that the carers visit three times a day gives me and my brother peace of mind.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

It's lovely to hear such great feedback about our staff. Thank you, Lee, for such a positive review.


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Review from C W (Daughter of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Steady Care had very caring staff looking after my mother.
Nothing was ever too much trouble for them.
I couldn’t have asked for any better care, company and support for the time they were allocated.

Reply from Rebecca Agaba, REGISTERED MANAGER at Steady Care Services Ltd

Thank you very much for your review and feedback.


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Review from C M (Daughter-in-law of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could rate this company a zero then I would! They do not listen to your requests, my father in law doesn't like the carers they send out yet they still send the same ones. We cancelled the service due to family taking over but they're still turning up, the carer on duty rings the family member
to complain about him every single day! They're forceful with him and gave him double morning medication (2 days together) and then we find out by social services they're not a trained company to do blood sugar for his diabetes, yet they've done it every day. Absolutely appalling!

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Review from J B (Stepdaughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old father had requested that one of my stepmother's carers be changed. The carer in question is delightful, and my brother and I have no concerns about their caring duties. I contacted Steady Care and spoke to one staff member, who was very understanding and agreed to find a substitute carer.
Problem solved, thank you.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

We are delighted that your father is happy with the new carer. Please don't hesitate to get in touch if you need anything.
Thank you for your review.


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Review from G W (Grandson of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is being cared for by Steady Care, with really challenging conditions, but the carers are kind and patient and treat her with dignity. The management has been so helpful and on top of issues with my grandmother's worsening health. I feel she is in safe hands with them.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you for your review. We at Steady Care strive to ensure that our carers are compassionate and always considerate of the client's needs, and that is at the very core of our values. Please do get in touch if you need to discuss anything at all.


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Review from Anne B (Friend of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steady Care has looked after my neighbour for several years, and although she is non-mobile, she has never had a bed sore in all that time. The staff notice any changes in her condition and seek medical help straight away.
They consult with those that know her to make sure they provide her with the
food that she likes. If she doesn't like something, it will not be bought again.
If there is any spare time when providing care (four times a day), then that time is not wasted, and the carers do housework.
My neighbour is always clean with combed hair and wearing appropriate clean clothes every day.
Management regularly rings me to keep me informed of any issues and to check on how she is doing. They have enabled her to stay in her own home for several years, which is what she has always requested. Without Steady Care, it would not be possible, and she would have to go into a home.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Dear Anne, thank you very much for your response. We are pleased that your neighbour is happy with the care she is receiving in her home. Please don't hesitate to get in touch with us if you need to discuss anything at all.


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Review from Jennifer C (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 90-year-old mum is being cared for by Steady Care, visiting her four times a day. I am very pleased with the service they are providing from the carers through to the office.
I am pleased with the consistency of her visits. Mum has a main carer who has got to know her and her needs and who Mum now
feels comfortable with. The timings of visits are also consistent.
The office is in contact on a regular basis and follows up on any concerns regarding her health. Mum has also been visited regularly by a supervisor.
I would be confident in recommending this care company.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Hi Jennifer, thank you for your review, and we are glad to hear that you are happy with the service your mum is receiving from Steady Care Services Ltd. Please don't hesitate to contact us if you or your mum need anything else.


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Review from Denise B (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steady Care has been amazing. The carers are lovely and make sure she is safe, and any small jobs they have time to fit into their 30mins slot are no trouble at all. The office always contacts me, "daughter", if they will be delayed or a cover would be put in place if allocated carers are not in.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much for your review. Please don't hesitate to get in touch if you need anything.


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Review from Patricia C (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely impressed with Steady Care. They ensured that my mum had the same carers attending, so they got to know her requirements, and Mum felt comfortable with them. The kitchen was kept immaculate, and they washed up and wiped the surfaces before leaving. We've had other care agencies, but I
must say, I'd rate Steady Care at the top of the list.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much, Patricia, for your review and feedback.


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Review from Melanie D (Daughter of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 92-year-old mother (dementia/mobility challenges) was cared for by Steady Care Services in her own home for about three years. The quality of care given to Mother was excellent by individual consistent staff. They communicated concerns with me well, even though I do not live in the UK, and understood
Mother's individual needs well and as she deteriorated they changed how they cared for her with a sense of humour, respect and humour.
I felt confident to report any concerns to management about my mother's care or her health and well-being and that I would receive a timely email response about how they were going to address these, i.e. call a doctor/nurse out for a home visit.
Management communication improved significantly over time once some concerns were raised, for example when a key member of the care team was on holiday or off sick we were not always informed of who would be replacing her.
One area to develop might be for management to consider a time electronic check-in system.

Reply from Rebecca Agaba, Registered Manager at Steady Care Services Ltd

Thank you very much, Melanie, for your feedback, we appreciate your kind words.


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Review from Louise D (Grandson of Client) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steady Care Services has been caring for my mother for nearly two months since her discharge from the hospital. Every single one of the carers we have had has been kind, attentive and caring, and everyone has treated Mum like a full, real person -- they all listen to her and take her wishes into account.
The personal care is excellent and is all carried out without any loss of dignity. The unfailing good humour of all the carers has made this difficult time so much easier for Mum and for all of us. So many thanks to everyone who has come to help her -- and particular thanks to the dream team, whose care and attention are impeccable. I would not hesitate to recommend Steady Care to anyone in need. We have not had a single problem, and the flexibility shown when we have had to request an earlier visit or cancel a visit has been really helpful. Many thanks to you all.

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Review from Jane (Niece of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steady Care provides an excellent service. The service is well organised, efficient and reliable. Every member of staff I have met or spoken to have been extremely professional, caring and understanding. They have always immediately contacted me about any concerns they have had and have always acted
promptly and appropriately to any queries or concerns I have had. The care given has been of a high standard and a caring and trusting relationship has been established. I would recommend this service without hesitation.

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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for Steady Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.282 for Steady Care Services Ltd is calculated as follows: ( (84 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 156 Ratings = 4.282

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Steady Care Services Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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