Springwood Healthcare Services Ltd

36 Warrens Shawe Lane, Edgware, HA8 8FX
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9.1 8 Reviews
  • Springwood Healthcare Services Ltd, Edgware
Springwood Healthcare Services Ltd is a CQC registered care agency based in Northwest London.

They specialise in providing competent and highly trained Carers and Support Workers to work with individuals and vulnerable adults in their homes as well as in professional care settings, including residential homes, nursing homes and private and NHS hospitals.

The team operates in Northwest London, including Barnet, Harrow and Brent.

Care Provided by Springwood Healthcare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Springwood Healthcare Services Ltd
  • Person in charge
  • Olawunmi Ogundipe (Manager)

Funding & Fees Guide for Springwood Healthcare Services Ltd

  • Prices
  • Private Client £22.00 per hour


  • Fee Negotiable


Springwood Healthcare Services Ltd Reviews (8)

9.1

Springwood Healthcare Services Ltd has a Review Score of 9.1 (9.104) out of 10, based on 8 reviews in the last 2 years. Over all time Springwood Healthcare Services Ltd has 8 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
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1
8
0
Overall Experience  Overall Experience 5.0 out of 5

When my wife was in hospital 18 months ago. The hospital advised us to use Springwood Healthcare. The carers are excellent, all of them. My wife is very happy with them. I rely on them all the time. I could not do without them. As most of them use public transport, the timings are sometimes a bit erratic,
but that's okay as I am always home. I would recommend Springwood Healthcare all of the time.

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Overall Experience  Overall Experience 4.0 out of 5

My regular care worker comes to clean every week. She is polite, hardworking and good at her job. When she was on holiday, her replacement was not suitable for this type of work, so I was not happy. However, the company was very reactive to my situation, did an in-depth customer call to discuss the
issues and have responded excellently to the issues.

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Overall Experience  Overall Experience 5.0 out of 5

Springwood’s support during my move was exceptional, and I can’t emphasize enough the invaluable role played by two of the carers. Their dedication and exceptional service made the transition smoother than I could have imagined. Their care and assistance in settling my husband in were truly remarkable.
My heartfelt thanks to Springwood and the carers for their outstanding support during this crucial time. Continue the good work for your services is so important to so many vulnerable people.

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Overall Experience  Overall Experience 5.0 out of 5

Springwood are taking excellent care of my mother, all the carers are kind and considerate and I feel they are genuinely fond of my mother. They are friendly and patient. This care company is the best we have ever used. I would highly recommend. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Good carers supporting my brother. Very pleased overall. Carers are kind and considerate to my brother's needs. Best care service.

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Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the care workers. At times the timekeeping was erratic, but once explained to the agency that this was making Mum anxious, it changed.

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Overall Experience  Overall Experience 4.0 out of 5

Springwood team are awesome, efficient and caring. I am happy using their services.

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Overall Experience  Overall Experience 3.0 out of 5

Morning staff carer is the best carer. She comes on time, takes care of me very professionally and is always on time. Showers me properly, gives me medication and brings self on time.

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Current Review Score: 9.1 (9.104)

Overview of Review Score

The Review Score of 9.1 (9.104) out of 10 for Springwood Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.404 for Springwood Healthcare Services Ltd is calculated as follows: ( (25 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 47 Ratings = 4.404

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Springwood Healthcare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

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Olawunmi Ogundipe

Job Title: Registered Manager

Joined: 2010

•   I am an NMC registered nurse. I hold the ENB 928 Certificate ‘Introduction to Diabetes’ and the ENB 998 Certificate ‘Mentorship Preparation’. Diploma in Foot Health and NVQ 4 ‘Leadership and Management in Health and Social Care’. Prior to this, I worked as a Nurse, Midwife and Clinical Midwifery Teacher in Nigeria. Throughout my professional career, I have developed a wide range of expertise and experience in the community and hospital environment in the United Kingdom and abroad, working in all areas of nursing including surgical, medical, orthopaedics, gynaecology, paediatrics, tropical nursing, and the care of the elderly.


•   I have worked with a few nursing agencies caring for adults and sick children including children with complex care needs. These I have done in hospital settings and home environments. I have participated in assessing, planning of care, implementing care and evaluating care.


I have been able to manage a caseload.


Of patients on the ward and the accident and emergency areas.
I have also worked with clients with learning disabilities and mental health issues such as Autism, Dementia and depression.


•   Professionally and personally throughout my career I have continued to enhance and further develop my clinical nursing, training, interpersonal and communication skills. My strengths include being mature, confident, innovative, proactive, reliable adaptable, and sensitive to the needs of others. I am dedicated and committed to any task that I undertake. I work well within a team setting and on my own initiative. I am familiar with the use of information technology within the healthcare environment.


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Victoria Okere

Job Title: Deputy Manager

Joined: 2016

Seasoned staff nurse with over a decade practice experience in Dementia care, CPR, Infection control, Wound Management, Manual Handling, Care Planning, Community Drug Addiction, Colo-rectal and Stoma care, Mental health and Psychiatric Disorders, Learning Disabilities , Elderly care and Recreational activities.


Frequently Asked Questions about Springwood Healthcare Services Ltd

What Type of Services does Springwood Healthcare Services Ltd offer?

Springwood Healthcare Services Ltd offers Home Care.

How many Carers does Springwood Healthcare Services Ltd employ?

Springwood Healthcare Services Ltd employs 30 carers.