SNE Care Services Middlesbrough

Unit 10 Stephenson court, Skippers lane industrial estate, Middlesbrough TS6 6UT
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9.6 18 Reviews
  • SNE Care Services Middlesbrough, Middlesbrough
SNE Care Services is an established provider of Care at Home Services in a number of Teesside and North Yorkshire Boroughs. The company has a presence in all of these local authority areas which makes it part of the local health and care system. At the heart of its service model is the use of strength-based approaches and focusing on outcomes that matter to service users to enable them to live happy and fulfilling lives in their homes and communities.

The team has extensive experience of delivering services across the life course and catering for a wide variety of support for children with disabilities, people with learning disability, physical and sensory disabilities as well as complex medical conditions such as dementia, acquired brain injuries and stroke.

They have experience of delivering specialist and clinical services, and standard domiciliary care to a wide range of clients. This includes but is not limited to people who have been discharged from hospital as part of discharge to assess, end of life care as well as supporting children and young people across a number of Boroughs.

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Care Provided by SNE Care Services Middlesbrough

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Hugill (Registered Manager)
  • Admission Criteria
    • We do not provide nursing care such doing injections.

Funding & Fees Guide for SNE Care Services Middlesbrough

  • Prices

  • From £20 per hour

  • Fees vary depending on the needs of each individual.

SNE Care Services Middlesbrough Reviews (18)

9.6

SNE Care Services Middlesbrough has a Review Score of 9.6 (9.621) out of 10, based on 12 reviews in the last 2 years. Over all time SNE Care Services Middlesbrough has 18 reviews.

Overall Experience

  • 11
  • 5
  • 1
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  • 1

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6

Review from Lorraine O (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to recommend SNE the staff who visit my Dad are so patient and caring with him.
The manager that I have spoken to has gone above and beyond to help me at a time that as many people will understand is very daunting trying to navigate a system that we are not familiar with, well done
keep up the good work.

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Review from F B (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy with his carers. They are very respectful and kind and caring and he enjoys their company. They help encourage him to eat even when he doesn't feel like eating and explain how important it is to eat more often.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for the kind review. We ensure all our fully trained carers conduct their care in a person centred approach aiding independence for our clients.


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Review from R M (Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with SNE Care has been wonderful. I have been with this company since July 2022. The management has always addressed my concerns timeously. The carers are always on time and they have treated me with dignity. The carers communicate very well and I highly recommend SNE Care Services.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you very much for a lovely review. Take care SNE Care Services.


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Review from J M (Granddaughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and friendly and happy staff, also considerate and very patient towards my granddad, they are willing to help where needed, also feel that I can leave my grandad and go to work knowing he's in good hands.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for a lovely review. Take care SNE Care Services.


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Review from P D (Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE Care is a very caring company, all the carers are superb and they above and beyond to ensure I have the best care.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for a lovely review, take care SNE Care Services.


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Review from B W (Wife of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our contact begins with office staff who are always friendly and do all they can to accommodate any changes to our call times that we require, we are contacted often both by phone and in person to check everything is well.
Carers are polite and normally on time. They care for my husband with respect
and diligence and often make him smile and laugh. They always take time to speak to me about my husband, if they notice anything but they also speak to me as a person which is brilliant.
Over the last 15 years, we have used other care companies but we can honestly say that since we started to use SNE approximately 9 months ago we have had no problems and that they are definitely the best we have used.

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Review from B F (Mother of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only select one month to review so I have selected August. Your staff are required to go into a work placement 2 days a week with my disabled son and be his carer for the day helping in all tasks and personal care. Reports back are good and my son is happy to go in with your staff. Outside of
August, I have had two all-day cancellations and although if you do not have the appropriately trained staff then that is the most sensible option, it does however highlight that you need more staff trained in supporting my son which I was told by the office that you would do.

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Review from R T (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have had excellent care, some of the carers going over and above duties. Found mots of carers very polite and caring nature. Most of them have a conversation with us. Very pleased.

Reply from Frankie Odlum, Marketing Officer at SNE Care Services Middlesbrough

Thank you. We ensure all of our clients are treated with the same polite and caring nature.


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Review from Peter B (Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving good service from SNE staff. All the carers that come here are all excellent. They offer companionship which is important to me, I have the opportunity to socialize with different carers who come on a daily basis. They are so caring and kind to me.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for the kind words! We pride ourselves in our excellent companionship. All the best.


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Review from J G (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE has worked to provide our dad with a core team of carers who are absolutely lovely. They are so friendly and stay in touch if they feel that anything is amiss.
The carers are very diligent in their provision of care.

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Review from J S (Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory service provided by carers who make a difference. They show genuine desire to meet the needs of the client. The admin staff are very helpful, and altogether we receive a good service, and would not hesitate to recommend their services to others.

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Review from Julie A (Mother of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional staff always on time and reliable. Staff are experienced and knowledgeable they are respectful towards the whole family and deliver an amazing service. They go above and beyond what has been asked of them.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for the feedback it is much appreciated.


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Review from Pamela T (Mother of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE Care Services has been great for us. After an initial meeting with the manager, letting her know my daughter's requirements, a small team was set up so that there would be consistency for her. There are days when my daughter is very challenging. However, alongside her full-time PA, they all work
great together as a team. I asked that the agency staff not wear their uniforms so as not to unsettle my daughter, which, I believe maybe let my daughter know she’s just out with ‘the girls’.
Always willing to go over and beyond.
The manager is always accessible and does her utmost to provide the care we need.
Despite the price of this, I would highly recommend.

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Review from P B (Wife of Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A company who care about the client and cared for and go out of their way to support them, keeping the client informed of any changes to calls or visits. Carers keep clients happy with chat and entertained and go out of their way to support both the carer and cared for.

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Review from G G (Client) assisted by family/friend published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well satisfied with service provided. It is unfortunate that you do not have more staff due to shortages, but it is nice to see those who come regularly and can't thank them enough. If any complaints, then they would be reported immediately.

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Review from Paul F (Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend SNE to anyone in my position. The staff are lovely, caring and professional; they will do all they can to help you and always ensure they do it with dignity and respect. I would not go to anyone else; I love SNE and the staff here.

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Review from John T (Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Worst 3 years 11 months of my life.
The managers and owner lie to cover each other, they have a totally unprofessional relationship in that the owner babysits for the manager.
Even attending meetings with clients leaving his daughter and her son in his car, and not answering the on-call phone as
they are at family parties.
The company is not run for the clients, it's as if they pay the clients for using their service.
It's time the local authority stopped giving this company packages. Definitely not recommended as a care company.
The carers are badly let down by the management team in the main the owner and manager.

Reply from Mao, Director at SNE Care Services Middlesbrough

As this is a perspective of a client who was with us for 3years and 11months and now manages to declare that we are a bad company. There are significant reasons related to this review, however, we reserve our comments.
We will not be deterred by this review but will continue to ensure we give the best service to our clients each day.


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Review from Satti C (Daughter of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE Care Services supported me to look after my mother for over 3 years. In all this period, I found them to be very professional and genuinely concerned about meeting my mother's needs. The carers took their time when visiting my mother and some took the time to talk to mum although she had dementia
and was unable to communicate. SNE tried to send the same carers whenever possible so my mother could form relationships and carers could get to know the routines. As my mother's condition deteriorated, the senior staff were able to advise me on the support available for mum and often they would contact other agencies e.g. social workers, OT services, GP etc. on my behalf.
I will always be grateful to the carers that came to look after mum and SNE for making my life and my mother's life so much easier. I could not have coped without them.

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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for SNE Care Services Middlesbrough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for SNE Care Services Middlesbrough is calculated as follows: ( (45 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 66 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SNE Care Services Middlesbrough is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Tracey

Tracey Hugill

Job Title: Registered Manager

Joined: 2016

With over 20 years of experience in care and the determination to work my way up the career ladder from care assistant to co-ordinator to my current position as Registered Manager. Through hard work and determination, I have widened the horizon of SNE to offer one of my personal passions to deliver clinical care. I have a train-the-trainer qualification in clinical care & have completed my NVQ Level 5 in Health & Social care. I am always looking forward to seeing what challenge I can take on.


Chloe

Chloe Ovington

Job Title: Registered Manager

Joined: 2017

Since starting my first care job at the age of 18, I knew that it was a great passion of mine, giving back to others gave me a great sense of fulfilment. Over the years I have worked out in the community and care homes, I quickly realised that caring for individuals in their own homes was where I wanted to be and was much more person-centred. I started working at SNE Care services in 2016 as a Senior Care Assistant and progressed to Operations Manager and then on to my current role as Registered Manager, something I am very proud of. I take great pride in making SNE Care the best and have great determination and ambition to continually improve and develop SNE Care. I am also a qualified trainer in Moving & Handling, Dementia Care & Medication Management. I can 100% say with a big smile on my face that every day I wake up and cannot wait to come to work and see what the day brings.


Sharon

Sharon Douglass

Job Title: Training Co-ordinator

Joined: 2015

Hello, My name is Sharon-Louise and I have worked for SNE care since it opened in 2015.


I currently work in the office, I am also the in-house trainer and NAPPI UK trainer. I enjoy meeting new staff and aiding them in progressing through SNE and other ventures they wish to pursue.


Mark

Mark Blackburn

Job Title: Care Co-ordinator

Joined: 2019

I started my career in care at the age of 16 with SNE Care Services. I was given the opportunity to progress within the company to team leader and then senior carer. With determination and hard work, I plan to progress even further within the company to the senior management level. I am currently completing my NVQ level 5 in Health and Social Care and am always looking at new ventures I can take on to improve my knowledge in the care sector.


Jasmine

Jasmine Hugill

Job Title: Senior Care Assistant

Joined: 2017

I started SNE Care after leaving school at the age of 16 as an office apprentice I then progressed being a care assistant at the age of 17 then later progressed to a senior care assistant at the age of 19 from this I have gained 30+ training qualifications including train the trainer safeguarding and my NVQ 3. I plan to progress onto my NVQ 5 and eventually gain further knowledge in my role.


Frequently Asked Questions about SNE Care Services Middlesbrough

What Type of Services does SNE Care Services Middlesbrough offer?

SNE Care Services Middlesbrough offers Home Care.

How many Carers does SNE Care Services Middlesbrough employ?

SNE Care Services Middlesbrough employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SNE Care Services Middlesbrough to verify any information. View our terms and conditions. SNE Care Services Middlesbrough has an Enhanced Service – more info.