Solution2care Services Ltd

Pottery House, 127 Pottery Road, Oldbury B68 9HE
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9.6 27 Reviews
  • Solution2care Services Ltd, Oldbury
Solution2Care Service Limited goes beyond the basics to provide personalised home care services that prioritise the well-being of every individual. Their staff, professionally trained and meticulously selected, embody the essence of excellence. Explore their commitment to enhancing the quality of life through personalised, professional, and compassionate home health services.

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Care Provided by Solution2care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Solution2care Services Ltd
  • Person in charge
  • Debbie Isola (Manager)

Funding & Fees Guide for Solution2care Services Ltd

  • Prices

  • Available upon request

Solution2care Services Ltd Reviews (27)

Total of 27, showing 1-20
9.6

Solution2care Services Ltd has a Review Score of 9.6 (9.611) out of 10, based on 27 reviews in the last 2 years. Over all time Solution2care Services Ltd has 27 reviews.

Overall Experience

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  • 8
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Date Published

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Review from M C (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had the carers coming for two months now. At first, Mom needed to trust and settle down with the girls. Now she is settled and comfortable with them she has come on so well and getting more confidence in herself.

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Review from C S (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has a good service of care and one carer in particular is very caring and helpful and can be contacted at any time.
Medication is well handled and Dad is spoken to in the correct manner.
Since the start of my dad's poc solution 2 care services have been always on hand with any help and support.
They help when the medication is running out and carry out welfare checks regularly since he lives alone.
I will recommend Solution2 care services any day.

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Review from Kerry A (Mother of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service used when I was in hospital and after my op to look after my son. Very helpful and friendly staff, always polite and on time, did what was asked of them and followed the care plan for my son's needs. We loved having them and will miss the team now our contract has finished but would
definitely recommend it. Many thanks.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for the lovely feedback! We are so glad to hear that our team could support your son during such an important time. Knowing that our staff provided friendly, reliable, and compassionate care means a lot to us. We truly enjoyed working with the family and your son, and we will miss you too! Thank you for trusting us, and for the warm recommendation, it is greatly appreciated.


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Review from J A (Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review went well. A particular member of staff was very pleasant and welcoming.

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Review from A A (Father of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Solution2care is good at delivering care for my daughter. The staff are approachable and respectful. Following the company procedure. The staff arrives on time and builds a clear channel of communication.
The management is contactable and a clear complaint and escalation procedure is in place.
Overall
we are satisfied with the quality of care provided to my daughter.

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Review from Gheorghina F (Daughter of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care workers, they all understand my Dad's needs. They all work in person-centred care, we are happy with the visits and the times. Overall service is very good and satisfactory for us.

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Review from Christopher A (Brother of Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care is good and they let me know if there are any problems with my Sister.

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Review from Jade T (Granddaughter of Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Solution2care Services Ltd has been supporting my Grandmother for the last 8 months. They have provided excellent service and support with any tasks that we request and make adjustments as needed. Whenever we have had a problem this has been responded to, investigated, and addressed immediately. We
could not be more pleased with the service, the carers and the staff. Thank you.

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Review from J H (Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are alright and will help with things I want doing, some of the carers are better than others. But I never know what time they will turn up. Sometimes they come too early to get me up and put me to bed at night. I think 7:30 am is too early to get up, the same at night.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for taking the time to share your feedback. We are glad to hear that you find our carers helpful and supportive. We understand your concerns regarding the timing of visits, especially in the mornings and evenings. Your comfort is our priority and we want to ensure that our services align with your preferences. We will review your schedule and discuss it with the care team to better accommodate your needs.


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Review from A A (Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Usually satisfactory, thank you to care staff.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your kind words! We are glad to hear that you find our care staff satisfactory. Your feedback is important to us and we appreciate you taking the time to share it.


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Review from David F (Partner of Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care delivered by hardworking, caring members of staff. Management is always approachable and readily shows flexibility if we ever require a change of time. Communication is a watchword and if there is a delay for any reason a phone call to explain the reason is always forthcoming. I have
no reservations about recommending Solution2care Sevices as a first-class care provider.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your wonderful review. We are thrilled to hear that you and your family are satisfied with the care delivered to your wife. Our team strives to provide thorough and adaptable care, and it is great to know we have met your expectations. Additionally, your recommendation means a lot to us.


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Review from Andy H (Son of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Solution2Care is responsible for caring for our mother. We've worked with other care companies before and never really been satisfied. From the outset, Solutions2Care has been outstanding and the whole of my family including Mom feels the same. The care staff are very thorough, adapt and relate to Mom
very well. The Care Manager made herself known to us from day one and is always available on the telephone or for a visit. She helps to arrange meetings with other services and guides us through any problem related to Mom's care. We're happy to write this review and highly recommend Solution2Care.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your heartfelt review. We are delighted to hear that you and your family, especially your mom, are happy with our services. It's wonderful to know that our care staff and Care Manager have been supportive and accessible from the start. Your kind words about our service and team are much appreciated, and I will make sure to pass them on.


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Review from Fatima A (Mother of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly and caring.
My son feels very comfortable around his carers. The carers greet my son every time they come into his room and he loves that. He loves attention and the carers know this so they make him smile and interact with him.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Ensuring your son feels comfortable and valued is our top priority, and we are glad to know that our team's friendly and caring approach has made a positive impact. We will continue to prioritise providing personalised care, ensuring his well-being and comfort remain at the forefront of our service. Thank you for sharing your experience with us! I will pass your kind words to all our staff who will be very happy to receive your kind words.


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Review from Nigel W (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. From the management to the carers who look after my mom 4 times a day, they are excellent in both the care they give and the compassion they show while doing their job. All in all very professional and the best company I have had dealings with.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are grateful for your kind words and are committed to maintaining the highest standards of care and compassion for your mom. Thank you for entrusting us with her well-being. Also, your comments about our team members are much appreciated and I will make sure to pass them on.


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Review from P P (Client) assisted by family/friend published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are quite good.

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Review from Angela D (Mother of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Solutions2Care is very professional and the carers are respectful at all times. The care and understanding that they provide my son is excellent and I trust them to ensure that he is well supported and that his needs are met. My son really enjoys his time with the carers and
I can see that he has developed in his communications. The admin staff are really friendly too, they always keep me informed and are flexible in their approach. I am also impressed with the regular audits and welfare checks that take place.
I was very worried when the support was suggested to me but this has been one of the best things to happen in our family.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for sharing your positive experience with us! We are thrilled that you trust us to care for your son and that you have seen improvements in his communication. We are always here to support you and your family, and your feedback means a lot to us.


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Review from Mohammed A (Father of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the service more than a year now. So far so good. Everyone is brilliant, well-mannered and fully trained in how to care for children. They do provide good care service. I would recommend them if someone is in need of a care provider.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are thrilled to hear that you have had a positive experience with our service and the care staff. We appreciate your recommendation and we are here to continue providing quality care to all our clients.


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Review from C H (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and friendly staff and flexible with regards to individual needs. A comprehensive record of all visits is kept for reference and they are always willing to help to tailor to an individual's needs.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for the kind review. It has been a pleasure supporting your mum. We work hard to ensure that the carers are well trained to keep adequate records and the type of care delivered are person-centred so it's very pleasing to know that we are able to deliver that for your mum. Best wishes.


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Review from Nicola C (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the responsiveness to requests for changed rotas according to need every week. Impressed with the continuity of care and when the prime carer is not available shadowing arrangements are put in place. My mother has built relationships which is good for her mental health. Only wish visits
could be longer!

Reply from Debbie Isola, Manager at Solution2care Services Ltd

Thank you for your positive feedback! We're glad to hear that you're impressed with our responsiveness to changing rotas and the continuity of care provided to your mother. Building strong relationships is important for mental health, and we're pleased that your mother has benefited from this. We are happy to extend the visit duration once you confirm the changes to the team. Best wishes to you and your family.


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Review from Joanne R (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using this care provider for over a year and we have seen considerable improvements over that period. Staff are friendly and caring and my mother loves the fact that they make her laugh. She feels safe with them and looks forward to their visits. When I have had to raise minor concerns
with the company I have been able to contact them quickly and issues have been dealt with in a timely manner. The management team are very responsive and is constantly tweaking arrangements and providing staff training to improve performance. When I struggled to use the new online platform recently I was helped to resolve the issue and individual staff members both carers and management provided me with support and encouragement when I needed it.

Reply from Debbie Isola, Manager at Solution2care Services Ltd

We are glad you have found our responsiveness and support helpful and we are always here to address any concerns or provide assistance. Your feedback is invaluable as we strive to continually improve our services.


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Solution2care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Solution2care Services Ltd is calculated as follows: ( (109 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 157 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Solution2care Services Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Solution2care Services Ltd

What Type of Services does Solution2care Services Ltd offer?

Solution2care Services Ltd offers Home Care.

How many Carers does Solution2care Services Ltd employ?

Solution2care Services Ltd employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Solution2care Services Ltd to verify any information. View our terms and conditions. Solution2care Services Ltd has an Enhanced Service – more info.