One Day At A Time Home Care Ltd

Synegis House, 21 Crockhamwell Road, Woodley, Reading RG5 3LE
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9.6 75 Reviews
  • One Day At A Time Home Care Ltd, Reading
One Day At A Time Home Care is a family run, domiciliary care company based in Woodley. They cover all the areas from Woodley and around, examples; Earley, Winnersh, Wokingham, Finchampstead, Crowthorwn, Sonning, Hurst, Twyford and so on.

They aim to work in partnership with service users, their family and/or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living.

One Day At A Time Home Care believes in placing local staff in local employment and is able to provide experienced care and support staff to look after every need, in the comfort of a person’s own home.

The team are committed to treating others, clients and staff alike, as their own.

'Love each other, always be truthful, smile and laugh often, and do what makes you happy' are the family values that they live by.

Helping others is what drives One Day At A Time Home Care and they do this by offering individuals the opportunity to stay at home, maintain their dignity and preserve as much freedom and independence as possible.

They strive to keep families together, alleviate any feeling of isolation, guilt and burden and endeavour to make sure the care they provide is safe and that they meet your expectations.

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Care Provided by One Day At A Time Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • One Day At A Time Home Care Ltd
  • Person in charge
  • Sandra Nadal-Tombé (Registered Manager)

Funding & Fees Guide for One Day At A Time Home Care Ltd

  • Prices

  • Care visit start from £16.32

  • More info available on request

One Day At A Time Home Care Ltd Reviews (75)

Total of 75, showing 1-20
9.6

One Day At A Time Home Care Ltd has a Review Score of 9.6 (9.599) out of 10, based on 43 reviews in the last 2 years. Over all time One Day At A Time Home Care Ltd has 75 reviews.

Overall Experience

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Date Published

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Review from Julie B (Goddaughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally service from everyone.
All the staff are so friendly and helpful and provide such a professionally service.
I cannot thank them all enough for what they have done for my Godmother and me, they are true Angels.

Reply from Andy Gardner, Care Manager at One Day At A Time Home Care Ltd

We really appreciate your positive feedback and will gladly pass it on to the team.


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Review from phil t (Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used One Day at a Time since coming home from Stoke Mandeville in October 2022, after a spinal cord injury - over 2 years ago.
From day one their care has been quite simply exemplary, I could not ask for more. They are professional, caring, friendly - and all at a very fair price. Nothing is
too much trouble, if I need help outside my regular call times, they will always find a way to accommodate me.
To sum them up, I'd use the word that is so often missing in this industry - they really care.

Reply from Andy Gardner, Care Manager at One Day At A Time Home Care Ltd

We really appreciate your positive feedback and will gladly pass it on to the team.


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Review from Anna W (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the team at One Day At a Time my father is still living independently at his home despite mobility problems. He could not do this without their daily visits to help him wash and dress and get to bed safely every night. It is a huge help for my dad and provides peace of mind for me. The team
have been fantastic and are always available to give guidance or make changes when we need it.

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Review from D R (Mother of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter requires a lot of emotional support and the carers seem to be supporting her with this quite well.
The agency recognises that one of my daughter's basic needs is connection with family and are happy to support her when she comes to visit her aging mum overnight.
my daughter likes a variety
of food from different cultures which the carers seem able to cater to.
When my daughter is in a bad mood or disgruntled with something most of the carers are able to calm her down. She has even had various staff from the office calming her down over the phone.
I am kept in the loop when my daughter is going through a difficult time including being upset with me - I am given calls to update me and often to let me know that she is okay which takes a lot of stress away from me.
When my daughter is upset and calls the office, the staff are very patient and understanding with her.
I sense that the owners have strong values pertaining to the health and overall wellbeing of their clients which clearly filters down to the staff.

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Review from A B (Wife of Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Happy friendly staff.

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Review from Deborah W (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all of the ladies to be very willing and would generally rate their care as Good to Excellent(4.5 stars) when dealing with washing and toileting. There have been a couple of very small niggles with one or two. However, this month there have been two incidents which have impressed me
about the overall quality of care provided. One lady spotted oral thrush (something I wasn't familiar with) on Friday evening and, as my elderly mother had been off her food, I was able to get an emergency prescription on Saturday. Another lady came to do a morning wash and pad change but then had to contend with a burst stoma bag which wasn't on her list of duties. However, she dealt with it calmly and professionally, even though it put her behind on her schedule. The Care Manager I have dealt with on occasion has always been very helpful and dealt with things very quickly. The majority of the staff I have come into contact with are all very personable.

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Review from N K (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have just started using the service and are happy with the care provided. All carers who have visited have been courteous, patient and friendly.
They are really such a help, taking their time with Mum to make sure she is comfortable and settling her in before they leave.

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Review from Sarah S (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have only used these carers for my Mum and Dad since Jan 2025, after hearing about them from a friend who is also using them to look after her elderly parents. From the initial contact form online, they have been excellent. The care manager called for a chat then came and met us all at my parents house.
They are great at communicating and have the openpass app so you can see what's happening during the visits. We recently had an emergency where we needed extra care for my Dad and they sorted it out instantly from a single call. I can't thank them enough.

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Review from P T (Son of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One Day At A Time cared for our mother from March 2022 to her peaceful end at home in September 2024. We would have quickly been out of our depth with her drastic decline if it were not for their care and support. The team were wonderful people who were a comfort and joy to welcome into our home. When
mum died, it wasn't just mum that were going to miss. The carers from One Day At A Time will forever be an extended family to us.

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Review from Clive T (Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have received over the past 3 months plus, has been second to none. Every carer has been wonderful, nothing is ever too much trouble. I would recommend One Day At A Time Home Care Ltd to anyone who is in need of any of the services they offer, without any hesitation. I have been more than
100% satisfied through all the time I have used them.

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Review from Jackie R (Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been coming since my discharge from hospital at the end of May so I have met around 10, I think. I was wary about my need for carers, but in the event, I did not need to worry. They are all such lovely, friendly, professional, helpful intelligent people who have got to know how I like things
without me having to keep reminding them. Although I would obviously prefer to be able to look after myself at the moment, they understand that I like to try things myself.
The office is easy to contact at all times, is also friendly and responds to my queries or requests. My only problem is that I am limited to the latest time at night as it means I can't really go out in the evenings unless I can arrange for a visit after 10 pm. But I do know that this is difficult.

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Review from S B (Relative of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is exceptional, awesome and incredible.
We receive so much confidence and support. We would be poorer without it.
Our main support is a natural, warm, kind, thoughtful soul. She is super professional and just genuinely great.
I could not praise the service any more... 100/10. Five stars.

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Review from K H (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer we have met from One Day At A Time have been warm, respectful and skilled. Some of the regular carers feel more like family visitors now as they have taken time to really get to know my parents and their routines. The office staff have been easy to get hold of and responsive to our queries
and requests. Obviously Mum would prefer not to need help but whilst she does, this agency has delivered above our expectations, particularly following previous experiences with other organisations. For me and my brother, knowing that we can assume that mum is safe and treated with warmth and respect has allowed us to gradually return to our busy lives, and focus on work etc. so that we can become daughter and son again. Priceless.

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Review from Robbie F (Husband of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot state enough how fantastic this care agency is, they have changed our lives, and my wife has formed a relationship with various carers who go above and beyond for her and myself. My wife has MS and every carer that visits, will go above and beyond.
A special thanks to five carers in particular.
All staff are fantastic I would love to name them all, so thank you all.
Highly recommended!

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Review from J S (Wife of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful. The hospital recommended and we would highly recommend. We are very happy with the service and all the carers are so caring, always smiling and nothing is too much trouble. Thank you very much for all your help.

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Review from R R (Wife of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and polite. Always happy to help.
They attend with smiles and kind words and look after my husband with respect and dignity.

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Review from Barbara W (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy with the care your team provides.
She loves to chat and enjoys the company of all the carers.
Her only observation would be that she would prefer her teatime carer visit to begin at 5.30 pm as she is not usually hungry before that time.
Thank you so much for all you do for Mum.
Very much appreciated.

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Review from D H (Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since replacing the NHS Carers in January 2024, I have been totally satisfied with your service and support.

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Review from Laura S (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been allocated One Day At A Time Home Care through the local authority and we are so glad we have them. We had a different care agency before them and they offer a 1st class service. All of the carers are friendly and are just amazing at what they do. I could not ask for a better care agency
to look after my mum and her care needs. We look forward to seeing them everyday and they seem more like our family now rather than carers as they are so personable and caring. They have all the time in the world and always make sure my mum is nice and clean and offer to help her with all sorts of things. With her condition, they have the knowledge and experience to meet her needs and give her the best level of care. I have sent several emails complimenting the carers as they deserve that. We would not want any other care company and grateful for the whole team. We would highly recommend One Day At A Time Home Care, as well as the carers the office staff are really nice too.

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Review from H G (Wife of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the teams are working efficiently. I feel that sometimes, they spend too long on their phones writing notes out of the 30 minutes.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for One Day At A Time Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for One Day At A Time Home Care Ltd is calculated as follows: ( (157 Excellents x 5) + (82 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 247 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for One Day At A Time Home Care Ltd is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (28)

Peter

Peter Tombé

Job Title: Director

Peter is our director.


Sandra

Sandra Nadal-Tombé

Job Title: Director & Registered Manager

Sandra is our director & registered manager.


Rachelle

Rachelle Boyling

Job Title: Deputy Manager

Rachelle is our deputy manager.


Sandrine

Sandrine Nadal

Job Title: Quality Assurance Manager

Sandrine is our quality assurance manager.


Lineley

Lineley Nadal

Job Title: Care Manager

Lineley is our care manager.


Andy

Andy Gardner

Job Title: Care Manager

Andy is our care manager.


Emily

Emily Hawkes

Job Title: Care Coordinator

Emily is our Care Coordinator.


Wendy

Wendy Lindor

Job Title: Senior Care Assistant

Wendy is a Senior Care Assistant.


Joelle

Joelle Leonce

Job Title: Senior Care Assistant

Joelle is a Senior Care Assistant.


Kristine

Kristine Roces

Job Title: Senior Care Assistants

Kristine is Senior Care Assistant.


Varigna

Varigna Alexandre

Job Title: Care Assistant

Varigna is a Care Assistant.


Sue

Sue Warner

Job Title: Care Assistant

Sue is a Care Assistant.


Kulvinder

Kulvinder Kaur

Job Title: Care Assistant

Kulvinder is a Care Assistant.


Amanda

Amanda Benstock

Job Title: Care Assistant

Amanda is a Care Assistant.


Edmar

Edmar Hersbach

Job Title: Care Assistant

Edmar is a Care Assistant.


Anastasia

Anastasia Poplineau

Job Title: Care Assistant

Anastasia is a Care Assistant.


Jemeela

Jemeela Khoobloll

Job Title: Care Assistant

Jemeela is a Care Assistant.


Doriana

Doriana Matombé

Job Title: Care Assistant

Doriana is a Care Assistant.


Cruissyta

Cruissyta Bergue

Job Title: Care Assistant

Cruissyta is a Care Assistant.


Charity

Charity Mukwenhu

Job Title: Care Assistant

Charity is a Care Assistant.


Cristina

Cristina Benitez

Job Title: Care Assistant

Christina is a Care Assistant.


Aneno

Aneno Muringani

Job Title: Care Assistant

Aneno is a Care Assistant.


Langelihle

Langelihle Ncube

Job Title: Care Assistant

Langelihle is a Care Assistant.


Adrien

Adrien Ramoojee

Job Title: Care Assistant

Adrien is a Care Assistant.


Lynda

Lynda Zuzu

Job Title: Care Assistant

Lynda is a Care Assistant.


Umesh

Umesh Khoobloll

Job Title: Care Assistant

Umesh is a Care Assistant.


Jean

Jean Francois Lindor

Job Title: Care Assistant

Jean is a Care Assistant.


Josie

Josie Alexandre

Job Title: Care Assistant

Josie is a Care Assistant.


Frequently Asked Questions about One Day At A Time Home Care Ltd

What Type of Services does One Day At A Time Home Care Ltd offer?

One Day At A Time Home Care Ltd offers Home Care.

How many Carers does One Day At A Time Home Care Ltd employ?

One Day At A Time Home Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact One Day At A Time Home Care Ltd to verify any information. View our terms and conditions. One Day At A Time Home Care Ltd has an Enhanced Service – more info.