One Day At A Time Home Care Ltd

Synegis House, 21 Crockhamwell Road, Woodley, Reading RG5 3LE
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9.6 75 Reviews
  • One Day At A Time Home Care Ltd, Reading
One Day At A Time Home Care is a family run, domiciliary care company based in Woodley. They cover all the areas from Woodley and around, examples; Earley, Winnersh, Wokingham, Finchampstead, Crowthorwn, Sonning, Hurst, Twyford and so on.

They aim to work in partnership with service users, their family and/or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living.

One Day At A Time Home Care believes in placing local staff in local employment and is able to provide experienced care and support staff to look after every need, in the comfort of a person’s own home.

The team are committed to treating others, clients and staff alike, as their own.

'Love each other, always be truthful, smile and laugh often, and do what makes you happy' are the family values that they live by.

Helping others is what drives One Day At A Time Home Care and they do this by offering individuals the opportunity to stay at home, maintain their dignity and preserve as much freedom and independence as possible.

They strive to keep families together, alleviate any feeling of isolation, guilt and burden and endeavour to make sure the care they provide is safe and that they meet your expectations.

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Care Provided by One Day At A Time Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • One Day At A Time Home Care Ltd
  • Person in charge
  • Sandra Nadal-Tombé (Registered Manager)

Funding & Fees Guide for One Day At A Time Home Care Ltd

  • Prices

  • Care visit start from £16.32

  • More info available on request

One Day At A Time Home Care Ltd Reviews (75)

Total of 75, showing 21-40
9.6

One Day At A Time Home Care Ltd has a Review Score of 9.6 (9.599) out of 10, based on 43 reviews in the last 2 years. Over all time One Day At A Time Home Care Ltd has 75 reviews.

Overall Experience

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Date Published

75
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16
43
32

Review from Linda H (Daughter-in-law of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff who visit my mother-in-law are wonderful. She is a difficult personality and they are unfailingly kind, considerate and understanding of her wants and needs. The office staff are also great, keeping us informed and always ready to accommodate any requests.

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Review from Iain B (Husband of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff are caring and friendly. They mainly stick to their schedule but when they deviate from it there are always good reasons for doing so and they generally warn us if they expect to be late. The office team are very efficient also and have a 'can do' attitude. Nothing is too much trouble.

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Review from Tony U (Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Friendly and efficient. Always happy to do the extra things such as do some exercises and get some breakfast. Easy to discuss and agree on how things are best done. Always friendly and easy to talk to.
When occasionally delayed I usually get a call on my mobile which is good. Only missed
this call once which was apparently down to no mobile signal which is a problem around here. Wasn't sure when the bill was going to arrive and 1 visit was cancelled but appeared on the bill. Otherwise excellent for everything.

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Review from T M (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few problems, things are starting to look up.
On the whole, for the time they are allocated, they do well.
My mother seems to get on with all careers that attend to her.
And they seem to know her likes and dislikes.

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Review from David M (Son of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers to date have been great, and the company has been responsive to questions and always helpful.
The biggest area where improvements can be made is being more consistent in the times carers visit.

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Review from Julie W (Daughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One Day At A Time have been very supportive and reliable. They visited Mum as part of a rehabilitation programme until she was well enough to do bits on her own. The manager is very helpful and organised and the communication has been very good. The carers are kind and have regular slots for visits.
They try to ensure that similar ones visit frequently to ensure consistency. I would recommend them to others.

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Review from A F (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum receives three or four visits a day from regular carers. She says they are all nice. Carers keep me updated as needed especially for a minor concern. Carers provide care service as expected plus do extra jobs to make life easier for the family. Managers keep in touch and are obliging for any changes
to care visits needed. Mum always seems happy with the care she receives.

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Review from A L (Daughter of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted One Day At A Time further to a short hospital stay. We are very happy with the service provided, from the initial visit to establish Dad’s needs to the final care visit. We won’t hesitate to contact the service if needed in the future.

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Review from N D (Son of Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad receives four visits a day and is very happy with the care he has received. He has regular carers and has been able to build relationships with them so that each is an understanding of the other.
Dad has been reassured and comfortable at a time when he needs the support.

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Review from J B (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is fantastic to have a care provider who listens and responds to you when you have general questions or concerns.
My father is very happy with the care he is receiving. Everyone is kind, caring and respectful.

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Review from Janet K (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven’t had too much experience with the carers coming to see Mum, but I have seen them usually on a Saturday afternoon. They have been very friendly towards Mum and also to me. This has been set up to help Mum with certain things she’s finding difficult at 94 years old. However, she will not give
in and so far the carers have not had to do what they were employed for, but they have been there and Mum is getting used to them coming in, so eventually there will be a time when Mum accepts the help. We as a family are very grateful that you are coming in to see Mum twice a day and that it doesn’t seem to be an issue that what they are expecting to do is not what is happening at the moment. Thank you for helping, we are very happy with your company.

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Review from Susan F (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highly satisfactory.

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Review from K F (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that has come to me are very lovely, well mannered and very caring.

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Review from Sam S (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't ask for more in terms of the care provided for my mum - I feel confident leaving her care in their hands. A friendly team of carers and a responsive manager. When I have been there, they have been very patient in dealing with her and her hearing issues. We have had a few minor issues with communication
and it would be better if there was a greater range of hours for carer visits but otherwise, all as I would wish. Would certainly recommend it to others.

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Review from Geoffrey P (Client) assisted by family/friend published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this company for several months and am impressed with their continued excellent standard of care.

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Review from Bernadette B (Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

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Review from J S (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One Day At A Time have made such a difference to me. I have had direct payments for some time, but had been struggling to find someone who could meet my needs. The office team visited my home and took time to listen to what it was I needed. They then made some suggestions on how they could best meet
my need and it has been brilliant ever since. Most of the support I need is around home management and the team have learnt my home layout so quickly (with the aid of a few labels!). There have been some teething problems with what was required, but this has been swiftly resolved and having these ladies coming in has had a massive impact on me and my family.
I would recommend One Day At A Time regardless of what level of need you have.

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Review from Alan S (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy the way I was looked after. Very nice and polite lady.

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Review from Michelle H (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who has been visiting my Dad has been absolutely brilliant and is the carer my Dad felt most comfortable with whilst recouping after a hospital stay. The care company have been so accommodating allowing him to have this carer for every visit. She always went above and beyond and on one occasion
that I know of even attended my dad's morning care visit when it was her day off. Once finished she then continued with her day off. She always listened and if there was any time left after completing everything my dad needed help with she would have a chat with my Dad, she would often be the only face he saw all day so this was important to us. You could tell she genuinely cared and enjoys her job and was not just ticking boxes for the tasks she had carried out throughout the visit. She was also so patient with my dad who has found it very frustrating not being able to do simple, everyday tasks that he could do a couple of months ago.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Dear esteemed relative, thank you for taking the time you provide your feedback. We are pleased to hear you are happy with the service and will ensure your feedback is shared with the carer.


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Review from R S (Wife of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One Day At A Time have been most reliable and helpful in arranging visits and outings for my husband with Alzheimer's. The carers have been friendly and competent and worked hard to build relationships. The manager is easy to contact and has worked hard to keep in touch and fit in with our plans.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for your feedback. I am pleased to hear that you and your husband are benefiting from the care package you have arranged with us. We look forward to continue working together.


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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for One Day At A Time Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for One Day At A Time Home Care Ltd is calculated as follows: ( (157 Excellents x 5) + (82 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 247 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for One Day At A Time Home Care Ltd is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (28)

Peter

Peter Tombé

Job Title: Director

Peter is our director.


Sandra

Sandra Nadal-Tombé

Job Title: Director & Registered Manager

Sandra is our director & registered manager.


Rachelle

Rachelle Boyling

Job Title: Deputy Manager

Rachelle is our deputy manager.


Sandrine

Sandrine Nadal

Job Title: Quality Assurance Manager

Sandrine is our quality assurance manager.


Lineley

Lineley Nadal

Job Title: Care Manager

Lineley is our care manager.


Andy

Andy Gardner

Job Title: Care Manager

Andy is our care manager.


Emily

Emily Hawkes

Job Title: Care Coordinator

Emily is our Care Coordinator.


Wendy

Wendy Lindor

Job Title: Senior Care Assistant

Wendy is a Senior Care Assistant.


Joelle

Joelle Leonce

Job Title: Senior Care Assistant

Joelle is a Senior Care Assistant.


Kristine

Kristine Roces

Job Title: Senior Care Assistants

Kristine is Senior Care Assistant.


Varigna

Varigna Alexandre

Job Title: Care Assistant

Varigna is a Care Assistant.


Sue

Sue Warner

Job Title: Care Assistant

Sue is a Care Assistant.


Kulvinder

Kulvinder Kaur

Job Title: Care Assistant

Kulvinder is a Care Assistant.


Amanda

Amanda Benstock

Job Title: Care Assistant

Amanda is a Care Assistant.


Edmar

Edmar Hersbach

Job Title: Care Assistant

Edmar is a Care Assistant.


Anastasia

Anastasia Poplineau

Job Title: Care Assistant

Anastasia is a Care Assistant.


Jemeela

Jemeela Khoobloll

Job Title: Care Assistant

Jemeela is a Care Assistant.


Doriana

Doriana Matombé

Job Title: Care Assistant

Doriana is a Care Assistant.


Cruissyta

Cruissyta Bergue

Job Title: Care Assistant

Cruissyta is a Care Assistant.


Charity

Charity Mukwenhu

Job Title: Care Assistant

Charity is a Care Assistant.


Cristina

Cristina Benitez

Job Title: Care Assistant

Christina is a Care Assistant.


Aneno

Aneno Muringani

Job Title: Care Assistant

Aneno is a Care Assistant.


Langelihle

Langelihle Ncube

Job Title: Care Assistant

Langelihle is a Care Assistant.


Adrien

Adrien Ramoojee

Job Title: Care Assistant

Adrien is a Care Assistant.


Lynda

Lynda Zuzu

Job Title: Care Assistant

Lynda is a Care Assistant.


Umesh

Umesh Khoobloll

Job Title: Care Assistant

Umesh is a Care Assistant.


Jean

Jean Francois Lindor

Job Title: Care Assistant

Jean is a Care Assistant.


Josie

Josie Alexandre

Job Title: Care Assistant

Josie is a Care Assistant.


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