One Day At A Time Home Care Ltd

Synegis House, 21 Crockhamwell Road, Woodley, Reading RG5 3LE
Submit a Review
9.6 69 Reviews
  • One Day At A Time Home Care Ltd, Reading
One Day At A Time Home Care is a family run, domiciliary care company based in Woodley. They cover all the areas from Woodley and around, examples; Earley, Winnersh, Wokingham, Finchampstead, Crowthorwn, Sonning, Hurst, Twyford and so on.

They aim to work in partnership with service users, their family and/or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living.

One Day At A Time Home Care believes in placing local staff in local employment and is able to provide experienced care and support staff to look after every need, in the comfort of a person’s own home.

The team are committed to treating others, clients and staff alike, as their own.

'Love each other, always be truthful, smile and laugh often, and do what makes you happy' are the family values that they live by.

Helping others is what drives One Day At A Time Home Care and they do this by offering individuals the opportunity to stay at home, maintain their dignity and preserve as much freedom and independence as possible.

They strive to keep families together, alleviate any feeling of isolation, guilt and burden and endeavour to make sure the care they provide is safe and that they meet your expectations.

Show One Day At A Time Home Care Ltd on the Map

Care Provided by One Day At A Time Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • One Day At A Time Home Care Ltd
  • Person in charge
  • Sandra Nadal-Tombé (Registered Manager)

Funding & Fees Guide for One Day At A Time Home Care Ltd

  • Prices

  • Care visit start from £16.32

  • More info available on request

One Day At A Time Home Care Ltd Reviews (69)

Total of 69, showing 21-40
9.6

One Day At A Time Home Care Ltd has a Review Score of 9.6 (9.640) out of 10, based on 45 reviews in the last 2 years. Over all time One Day At A Time Home Care Ltd has 69 reviews.

Overall Experience

  • 48
  • 20
  • 1
  • 0
  • 0

Date Published

69
3
11
45
24

Review from A L (Daughter of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted One Day At A Time further to a short hospital stay. We are very happy with the service provided, from the initial visit to establish Dad’s needs to the final care visit. We won’t hesitate to contact the service if needed in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N D (Son of Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad receives four visits a day and is very happy with the care he has received. He has regular carers and has been able to build relationships with them so that each is an understanding of the other.
Dad has been reassured and comfortable at a time when he needs the support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is fantastic to have a care provider who listens and responds to you when you have general questions or concerns.
My father is very happy with the care he is receiving. Everyone is kind, caring and respectful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet K (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven’t had too much experience with the carers coming to see Mum, but I have seen them usually on a Saturday afternoon. They have been very friendly towards Mum and also to me. This has been set up to help Mum with certain things she’s finding difficult at 94 years old. However, she will not give
in and so far the carers have not had to do what they were employed for, but they have been there and Mum is getting used to them coming in, so eventually there will be a time when Mum accepts the help. We as a family are very grateful that you are coming in to see Mum twice a day and that it doesn’t seem to be an issue that what they are expecting to do is not what is happening at the moment. Thank you for helping, we are very happy with your company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan F (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highly satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K F (Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that has come to me are very lovely, well mannered and very caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sam S (Daughter of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't ask for more in terms of the care provided for my mum - I feel confident leaving her care in their hands. A friendly team of carers and a responsive manager. When I have been there, they have been very patient in dealing with her and her hearing issues. We have had a few minor issues with communication
and it would be better if there was a greater range of hours for carer visits but otherwise, all as I would wish. Would certainly recommend it to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geoffrey P (Client) assisted by family/friend published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this company for several months and am impressed with their continued excellent standard of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernadette B (Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One Day At A Time have made such a difference to me. I have had direct payments for some time, but had been struggling to find someone who could meet my needs. The office team visited my home and took time to listen to what it was I needed. They then made some suggestions on how they could best meet
my need and it has been brilliant ever since. Most of the support I need is around home management and the team have learnt my home layout so quickly (with the aid of a few labels!). There have been some teething problems with what was required, but this has been swiftly resolved and having these ladies coming in has had a massive impact on me and my family.
I would recommend One Day At A Time regardless of what level of need you have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan S (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy the way I was looked after. Very nice and polite lady.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip T (Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything you could wish for - professional, kind, caring, thorough.
It is also a consistent service, not just a few stand-out providers but the whole team - and that includes the support team in the office as well as the actual hands-on carers.
Quite simply, I couldn't ask for more.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for your positive feedback. We will make sure this is shared with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle H (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who has been visiting my Dad has been absolutely brilliant and is the carer my Dad felt most comfortable with whilst recouping after a hospital stay. The care company have been so accommodating allowing him to have this carer for every visit. She always went above and beyond and on one occasion
that I know of even attended my dad's morning care visit when it was her day off. Once finished she then continued with her day off. She always listened and if there was any time left after completing everything my dad needed help with she would have a chat with my Dad, she would often be the only face he saw all day so this was important to us. You could tell she genuinely cared and enjoys her job and was not just ticking boxes for the tasks she had carried out throughout the visit. She was also so patient with my dad who has found it very frustrating not being able to do simple, everyday tasks that he could do a couple of months ago.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Dear esteemed relative, thank you for taking the time you provide your feedback. We are pleased to hear you are happy with the service and will ensure your feedback is shared with the carer.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Wife of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One Day At A Time have been most reliable and helpful in arranging visits and outings for my husband with Alzheimer's. The carers have been friendly and competent and worked hard to build relationships. The manager is easy to contact and has worked hard to keep in touch and fit in with our plans.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for your feedback. I am pleased to hear that you and your husband are benefiting from the care package you have arranged with us. We look forward to continue working together.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robin B (Son of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you were to write a list of all the qualities that you would want in the carers for your family member, in my case, Father, the carers at One Day at A Time would tick every box! My father is mobility impaired and is bedroom-bound if not bed-bound. He is unable to do much for himself and needs 24/7
care. We were introduced to One Day at a Time after the NHS care package ran out after 6 weeks, some 18 months ago. We decided to ask One Day at a Time to come in each morning for 45 minutes to provide personal care, so washing, dressing in clean clothes etc. Each day that the carers come, my father is treated with respect and in a dignified manner. He is greeted with a smile and they show genuine care for his well-being. He looks forward to seeing the carers and enjoys getting to know them and having a laugh. I can honestly say that he gets more benefit from the carers coming than from the medication he has to take! I have no hesitation in recommending One Day at a Time to anyone who needs care.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Dear esteemed relative, we really value you taking the time to provide us with such lovely feedback. We are pleased to hear that we have made a difference in your father's life. I must say that the feeling is mutual and it has been a great privilege knowing him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barry T (Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The general presentation to the user is very good overall. Greeting users in a cheery manner, which helps with rapport. Efficient use of allocated time and carrying out necessary checks, such as medication use, food intake and health care.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for taking the time to provide us with your feedback. Your valuable opinion is helping us to improve our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela B (Wife of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service provided, although sometimes the team may run late at weekends and not let us know, this doesn't help my husband, and he gets quite anxious/impatient.
This is all I have to say for now.

Reply from One Day At A Time, Manager/Director at One Day At A Time Home Care Ltd

Thank you for your feedback. I really appreciate you taking the time to let us know how we can improve our service. We look forward to continue working together to provide the quality care that your loved one wants and needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Grandson of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using One Day at a Time for just over a year for my grandma. They have been amazing throughout, and they have taken away so much worry I had for my grandma looking after herself. All the staff are amazing and lovely and treat Grandma with care and respect. I get reports back whenever they
have been in to see her, and the staff ring me about anything urgent. I thoroughly recommend One Day At A Time.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for taking the time in your busy schedule to provide some feedback. We are pleased to hear that you are happy with the service we are providing to your grandma. We continue to work together with you to improve the support we provide to her to help keep her safe in her own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Son of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a dementia sufferer, and following a fall and a stay in the hospital, she was referred to One Day At a Time for reablement. She was given excellent care, and following further assessments, we found that she needed daily help with all tasks at home.
We had no hesitation in asking them to
continue caring for my mother, and can not praise them enough for the help and support that she is now getting from them.
I would not hesitate to recommend them to others seeking the sort of assistance we are getting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline M (Daughter-in-law of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for my mother-in-law, who has dementia and mobility problems. The team members we have met on our visits are lovely, extremely helpful and liaise with us directly when necessary. We could not ask for a better service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for One Day At A Time Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for One Day At A Time Home Care Ltd is calculated as follows: ( (174 Excellents x 5) + (76 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 258 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for One Day At A Time Home Care Ltd is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (28)

Peter

Peter Tombé

Job Title: Director

Peter is our director.


Sandra

Sandra Nadal-Tombé

Job Title: Director & Registered Manager

Sandra is our director & registered manager.


Rachelle

Rachelle Boyling

Job Title: Deputy Manager

Rachelle is our deputy manager.


Sandrine

Sandrine Nadal

Job Title: Quality Assurance Manager

Sandrine is our quality assurance manager.


Lineley

Lineley Nadal

Job Title: Care Manager

Lineley is our care manager.


Andy

Andy Gardner

Job Title: Care Manager

Andy is our care manager.


Emily

Emily Hawkes

Job Title: Care Coordinator

Emily is our Care Coordinator.


Wendy

Wendy Lindor

Job Title: Senior Care Assistant

Wendy is a Senior Care Assistant.


Joelle

Joelle Leonce

Job Title: Senior Care Assistant

Joelle is a Senior Care Assistant.


Kristine

Kristine Roces

Job Title: Senior Care Assistants

Kristine is Senior Care Assistant.


Varigna

Varigna Alexandre

Job Title: Care Assistant

Varigna is a Care Assistant.


Sue

Sue Warner

Job Title: Care Assistant

Sue is a Care Assistant.


Kulvinder

Kulvinder Kaur

Job Title: Care Assistant

Kulvinder is a Care Assistant.


Amanda

Amanda Benstock

Job Title: Care Assistant

Amanda is a Care Assistant.


Edmar

Edmar Hersbach

Job Title: Care Assistant

Edmar is a Care Assistant.


Anastasia

Anastasia Poplineau

Job Title: Care Assistant

Anastasia is a Care Assistant.


Jemeela

Jemeela Khoobloll

Job Title: Care Assistant

Jemeela is a Care Assistant.


Doriana

Doriana Matombé

Job Title: Care Assistant

Doriana is a Care Assistant.


Cruissyta

Cruissyta Bergue

Job Title: Care Assistant

Cruissyta is a Care Assistant.


Charity

Charity Mukwenhu

Job Title: Care Assistant

Charity is a Care Assistant.


Cristina

Cristina Benitez

Job Title: Care Assistant

Christina is a Care Assistant.


Aneno

Aneno Muringani

Job Title: Care Assistant

Aneno is a Care Assistant.


Langelihle

Langelihle Ncube

Job Title: Care Assistant

Langelihle is a Care Assistant.


Adrien

Adrien Ramoojee

Job Title: Care Assistant

Adrien is a Care Assistant.


Lynda

Lynda Zuzu

Job Title: Care Assistant

Lynda is a Care Assistant.


Umesh

Umesh Khoobloll

Job Title: Care Assistant

Umesh is a Care Assistant.


Jean

Jean Francois Lindor

Job Title: Care Assistant

Jean is a Care Assistant.


Josie

Josie Alexandre

Job Title: Care Assistant

Josie is a Care Assistant.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact One Day At A Time Home Care Ltd to verify any information. View our terms and conditions. One Day At A Time Home Care Ltd has an Enhanced Service – more info.