One Day At A Time Home Care Ltd

Synegis House, 21 Crockhamwell Road, Woodley, Reading RG5 3LE
Submit a Review
9.6 69 Reviews
  • One Day At A Time Home Care Ltd, Reading
One Day At A Time Home Care is a family run, domiciliary care company based in Woodley. They cover all the areas from Woodley and around, examples; Earley, Winnersh, Wokingham, Finchampstead, Crowthorwn, Sonning, Hurst, Twyford and so on.

They aim to work in partnership with service users, their family and/or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living.

One Day At A Time Home Care believes in placing local staff in local employment and is able to provide experienced care and support staff to look after every need, in the comfort of a person’s own home.

The team are committed to treating others, clients and staff alike, as their own.

'Love each other, always be truthful, smile and laugh often, and do what makes you happy' are the family values that they live by.

Helping others is what drives One Day At A Time Home Care and they do this by offering individuals the opportunity to stay at home, maintain their dignity and preserve as much freedom and independence as possible.

They strive to keep families together, alleviate any feeling of isolation, guilt and burden and endeavour to make sure the care they provide is safe and that they meet your expectations.

Show One Day At A Time Home Care Ltd on the Map

Care Provided by One Day At A Time Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • One Day At A Time Home Care Ltd
  • Person in charge
  • Sandra Nadal-Tombé (Registered Manager)

Funding & Fees Guide for One Day At A Time Home Care Ltd

  • Prices

  • Care visit start from £16.32

  • More info available on request

One Day At A Time Home Care Ltd Reviews (69)

Total of 69, showing 41-60
9.6

One Day At A Time Home Care Ltd has a Review Score of 9.6 (9.640) out of 10, based on 45 reviews in the last 2 years. Over all time One Day At A Time Home Care Ltd has 69 reviews.

Overall Experience

  • 48
  • 20
  • 1
  • 0
  • 0

Date Published

69
3
11
45
24

Review from Heather G (Wife of Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been an excellent experience in our first few weeks of using the company. The visiting carers have been polite, friendly and very kind in their attitude when dealing with my husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) assisted by family/friend published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One lady is warm and friendly, very professional and happy with the service given to me. She makes me feel safe in her hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R C (Daughter of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the whole team at One Day at A Time. From the carers that take care of my mum, to the management team who go above and beyond, everyone we have interacted with has been immensely helpful and caring.
Not only does our family member trust the carers completely and have
a great rapport with them, but the communication between carers, management and ourselves has also been outstanding. I never doubt whether they will take action when medical help is needed, and their involvement has meant our family member is now able to access more regular medical help than ever before.
Having a family member with mental health and substance abuse issues can be incredibly draining. One Day at a Time has not only helped our family members but also relieved some of the burdens on us as we know and trust they will take care of them. This has had an immeasurable impact on our own mental health, as it finally feels like we have a trusted team in our corner.

Reply from Sandra Nadal-Tombé, Manager/Director at One Day At A Time Home Care Ltd

Thank you for taking the time to provide us with such lovely feedback. The communication has indeed been outstanding between the team and family members, which has for sure helped everyone, including you, to do the best we can. We look forward to continuing this partnership in supporting your loved one, One Day At A Time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Avril J (Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care. Staff very pleasant, friendly and helpful. The only thing I didn't like was the seven o'clock bedtime, I would have liked it to be later. Apart from that, I was quite happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine S (Daughter-in-law of Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and friendly carers. Respectful and kind to my mother-in-law and attentive and careful regarding her individual needs. My mother-in-law has been making steady progress since her discharge from the hospital, and the carers have been a big help in encouraging her confidence and engaging
in activities to support daily living.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen B (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, my brother and my mother, who receive the care, are happy with the service provided. I live in London and cannot be with Mum as often as I’d like, so it is important that I have peace of mind that she sees a carer twice a day to sort out her medication and food.

Reply from 1 Day at a Time, Manager/Director at One Day At A Time Home Care Ltd

Thank you for letting us know that you are happy with the care your mum is receiving. We are continuously working to improve the service we provide to our valued clients, and we hope that we continue to provide you with the peace of mind that your loved one is being cared for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patrick M (Client) assisted by family/friend published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and always caring 100%.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K M (Wife of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, really helpful and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K G (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When introducing a new carer, the level of shadowing to ensure the carer is completely competent with all tasks is exceptional. The quality of care is consistent and thorough. The continuity of care is very important to me and definitely appreciate having the same carers day-to-day. Nothing is too much
trouble and they always try to be flexible. I have a good rapport with both the carers and management.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L C (Wife of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the owner/employers to be professional, courteous and thorough. They are also proactive and provide good teaching skills, both practical and in theory, to their staff. The carers are patient and thoughtful and provide time for my husband. They are also understanding of my husband's frustrations.
My husband feels they help him with his activities of daily living.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Son of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using your services for almost three years.
We find the service good. We had a few teething problems with carer timings, but this has now been addressed and sorted.
We have never had any problems with the carer who visits our dad and the care they give our dad.
Any queries we have had
have been dealt with with a positive outcome.
Overall, we are pleased with the service and will continue to use One Day At A Time daycare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Husband of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been using One Day At A Time for all her evolving and substantial care needs since October 2022. They have been and were the only agency that could actually accommodate us for location and the specific care requirements that my wife has after we were badly let down by a previous agency.
The
carers are friendly and engaging and provide a very caring, reliable and personable service across five visits per day. Their willingness to go the extra mile, usually with a smile on their face, has been a real stand out for both my wife and myself.
Any issues have been dealt with and resolved in a very quick and friendly manner, and I really feel they go the extra mile to make sure that my wife's needs are met as much as possible. I've found all of the staff and management (in particular) very approachable and friendly.
Unable to comment on value for money as the bill is picked up directly by the council, but the service is certainly of a very high standard.
Highly recommend.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for taking the time to provide us with this lovely review. We have actually been providing care for your wife since October 2021 (I know, time flies, and it sure seems like yesterday). We are pleased to hear that you and your wife are happy with the service. We look forward to continuing this partnership and working together to help us to improve our service to an even higher standard.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sara W (Daughter of Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always arrived on time, they provided my mum with excellent service and were happy and friendly. Mum found them understanding and helpful and would have no problems recommending them to others.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Dear Sara, thank you for the feedback on your mum's care. We are pleased to hear that she is happy with the service, and we look forward to continuing working together to improve our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and carers have been very helpful and caring. Always cheerful and sociable.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

We really appreciate your feedback, thank you. We look forward to continuing to work together to improve our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G N (Son of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One Day at a Time was incredibly helpful in arranging care at short notice after Mum had a fall. In fact, they were the only agency in the area that offered to review their schedules to find carers, most just said there was no one available. All the carers were cheerful and helpful and treated Mum
with compassion and dignity. They provided as much support as necessary while encouraging her to regain confidence and the ability to look after herself again. The agency was flexible in rearranging carers to fit around hospital appointments etc. We had no complaints whatsoever and were very grateful for the support the carers gave. Thank you, team, for all your help looking after my mum.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for the lovely feedback regarding the care your mum received from us. Though the carers are missing your mum, we are pleased to have assisted in her reablement process and happy that she has now regained her independence.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John B (Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One Day at a Time have been helping me for about 18 months since becoming mostly bed-bound with mobility and other issues. They come every Monday for a longer visit when I can get a shower and Wednesday/Friday for shorter visits for a good wash and change of clothes. My son takes care of me and my disabled
daughter the rest of the time but I really appreciate my care visits. It's a chance to have a chat and sometimes a laugh with a different person. All of the carers that have been here are very polite, respectful and have a good sense of humour. I can honestly say that some of the carers have become good friends. I am more than satisfied with the service and would have no hesitation in recommending One Day at a Time to anyone.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for your lovely feedback. We are pleased to know that you are happy with the service. We look forward to continuing working together to make it even better.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Wife of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from One Day At A Time Home Care since August 2022. I am very pleased with the quality of the care given to him. All carers are kind and cheerful. They have always offered top quality care to my husband and always greet him with a big smile. The carers are friendly,
competent and polite. They meet his needs with aptitude and understanding. He looks forward to seeing them. Thank you very much for all your help.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for your appreciative feedback. We are pleased to hear that we are somehow making a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H N (Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had One Day At A Time Home Care Ltd carers twice a day for six weeks and would thank each and every one of them for their efficient and friendly care. I look forward to their visit and don't mind which lady arrives as they are all very cheerful and always ready to help with any little problem.
Above all, I have appreciated they have allowed me to keep my dignity at all times. Thank you for all your help.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

Thank you for your lovely feedback. We all appreciate you taking the time to tell us about our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard W (Son of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very diligent and friendly carers who provide my 100 year old mother with careful and extensive care, meeting all her needs, even in very trying circumstances.
Good value for money too.
I would highly recommend this team.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

We are pleased to hear that you are happy with your mum's care. Thank you for taking the time to provide the feedback. We look forward to continuing to work together to make improvements in our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eleanor D (Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client of One Day At A Time Home Care for over a year now, and I am more than satisfied with the service. The staff have been very helpful, and my main carer is first-rate and willing to do anything that is asked of her.

Reply from Sandra Nadal-Tombé, Registered Manager at One Day At A Time Home Care Ltd

We are pleased to hear that you are happy with the service you are receiving, especially from your main carer. Thank you for taking the time to provide your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for One Day At A Time Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for One Day At A Time Home Care Ltd is calculated as follows: ( (174 Excellents x 5) + (76 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 258 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for One Day At A Time Home Care Ltd is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (28)

Peter

Peter Tombé

Job Title: Director

Peter is our director.


Sandra

Sandra Nadal-Tombé

Job Title: Director & Registered Manager

Sandra is our director & registered manager.


Rachelle

Rachelle Boyling

Job Title: Deputy Manager

Rachelle is our deputy manager.


Sandrine

Sandrine Nadal

Job Title: Quality Assurance Manager

Sandrine is our quality assurance manager.


Lineley

Lineley Nadal

Job Title: Care Manager

Lineley is our care manager.


Andy

Andy Gardner

Job Title: Care Manager

Andy is our care manager.


Emily

Emily Hawkes

Job Title: Care Coordinator

Emily is our Care Coordinator.


Wendy

Wendy Lindor

Job Title: Senior Care Assistant

Wendy is a Senior Care Assistant.


Joelle

Joelle Leonce

Job Title: Senior Care Assistant

Joelle is a Senior Care Assistant.


Kristine

Kristine Roces

Job Title: Senior Care Assistants

Kristine is Senior Care Assistant.


Varigna

Varigna Alexandre

Job Title: Care Assistant

Varigna is a Care Assistant.


Sue

Sue Warner

Job Title: Care Assistant

Sue is a Care Assistant.


Kulvinder

Kulvinder Kaur

Job Title: Care Assistant

Kulvinder is a Care Assistant.


Amanda

Amanda Benstock

Job Title: Care Assistant

Amanda is a Care Assistant.


Edmar

Edmar Hersbach

Job Title: Care Assistant

Edmar is a Care Assistant.


Anastasia

Anastasia Poplineau

Job Title: Care Assistant

Anastasia is a Care Assistant.


Jemeela

Jemeela Khoobloll

Job Title: Care Assistant

Jemeela is a Care Assistant.


Doriana

Doriana Matombé

Job Title: Care Assistant

Doriana is a Care Assistant.


Cruissyta

Cruissyta Bergue

Job Title: Care Assistant

Cruissyta is a Care Assistant.


Charity

Charity Mukwenhu

Job Title: Care Assistant

Charity is a Care Assistant.


Cristina

Cristina Benitez

Job Title: Care Assistant

Christina is a Care Assistant.


Aneno

Aneno Muringani

Job Title: Care Assistant

Aneno is a Care Assistant.


Langelihle

Langelihle Ncube

Job Title: Care Assistant

Langelihle is a Care Assistant.


Adrien

Adrien Ramoojee

Job Title: Care Assistant

Adrien is a Care Assistant.


Lynda

Lynda Zuzu

Job Title: Care Assistant

Lynda is a Care Assistant.


Umesh

Umesh Khoobloll

Job Title: Care Assistant

Umesh is a Care Assistant.


Jean

Jean Francois Lindor

Job Title: Care Assistant

Jean is a Care Assistant.


Josie

Josie Alexandre

Job Title: Care Assistant

Josie is a Care Assistant.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact One Day At A Time Home Care Ltd to verify any information. View our terms and conditions. One Day At A Time Home Care Ltd has an Enhanced Service – more info.